Customer Ratings & Reviews

I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!

If you are like me, I know more about "party lines" and eventually "rotary dial phones" than I do about 11 windows or Windows 11. This HP laptop is easy to navigate for me and am quite pleased that is very intuitive!

My Best Buy Total Membership is an OUTSTANDING value. The service is trained in listening to nontechnical people like me who run into problems then need help. They are patient, kind, and extremely helpful with enabling me to understand problems and how they develop. I am extremely grateful to Best Buy for creating this service. I could not be without it!

It’s worth the money and investment to pay for extended product protection plan after buying the important devices we pay good money for. Best Buy is always number 1 for providing peace of mind when things malfunction on their own or if there is even a mishap of dropping your electronics and causing accidental damage.

I've used this membership twice so far. It has great value for me. The service person fixes/answered questions to get my new computer up and running. When compared to hiring out to an independent person, it will be a great, huge cost savings to me. As I work through my new computer, I will have more questions and feel confident any issues and questions will be answered.

I won't liem It depends for people. If you do not come often, it is not the best. If you don't buy many phones, tablets or computers, it can be ehh? good for small tvs but anything with geeksquad coming to house? It still can cost (unless promotion says otherwise). I like it with my family being very non tech savy.

Having this membership gave me peace of mind and it helped me in my time of need under a very stressful situation! Whether it is used again or not, it is a relief that knowing that help is just a phone call away with the Geek Squad being included is a sure bonus! Thank you very much Best Buy!

I had this service for a couple years it’s very good if your constantly buy items out of Best Buy buy it is pricey when you see that charge on your card cause you just don’t have it everything you buy was under warranty which I like I just couldn’t afford it

Getting this membership has helped me get not only good deals but, also saved me money whenever my computer had software issues and I had to take it for repair service! In my opinion if you buy most of your electronics here you should get it, it I’ll save you tons of money in the end.

The My Best Buy Total made my New Computer purchase So Easy. I bought the new computer. They transferred some of my data and pictures over to my New Computer, I had a few programs I also wanted to be put on my new computer. And they also told me how to set my current printer up to my new computer. All in All a Great easy experience.

This is a great membership. The Geek squad is really great, they are so helpful and willing to help you with anything you need. In fact, all the employees in the store are so customer friendly.

If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.

So glad I signed up. Transferring my old laptop to the new one when I made the purchase went smoothly. In fact, my old laptop which was super glitchy, was "magically" made better on its return with the new one. Great service.

I have really enjoyed the benefits of the My Best Buy Total membership. The extended warranty and tech support have saved me money and time on several purchases. It’s also great having free shipping and exclusive deals. If you shop at Best Buy often, this membership is worth it.

I love Best Buy everyone is so friendly. I’ve never been so confident with a purchase or experience like I’ve had with this store it’s beyond just business transactions I feel like I’m welcome. And I also love that there’s young people working There often. Nevertheless Best Buy is my favorite. I’d say my family combined has well on spent more than 100k in the past 30 years shopping Here.

If you own electronic devices and computers this is a great plan. If your not that tech savvy and need some one who can help solve your issues The Geeks are great! When I travel or on vacation there is always a Best Buy close for support on this plan.

I have no problem referring family and friends to best buy store excellent customer service and items really good quality and protection plans for my items for sure i feel conference buying and items i need from this store thank you!

I joined the best Buy Total membership because the agents in the store assisted me several times with things I had purchased at the store. Each time my problem was resolved thru the item warranty. Recently with an item I did not buy at Best Buy the Geek Squad helped me understand how it works and explained to me how the member plan worked in detail.

The membership helped me so much. I had to take my oc in for repairs so many times because of how bad it was being. After the flurth time it finally worked. It would've cost me around 1000 for repairs. The membership is a lifesaver.

Erik was my tech did an amazing job getting my systems up and running accurately. He's very knowledgeable with softwares and shares helpful tips and tricks. I had several questions and concerns but Erik answered all with a great attitude. Im somewhat tech savy and his help was much appreciated. Going forward I will ask for him.