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Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,142 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart speakers connected to old stereo system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "geek" came as scheduled and connected my old stereo equipment to Sonos speakers, and made sure I understood how everything worked. He was patient and took the time to explain things in a way I understood. He came a couple of weeks ago, and I've been delighted every day since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quickly fixed my wifi mesh network issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Best Buy specialists who came in quickly isolated the problem and fixed the issue within ten minutes. Since they were there, I asked them so other questions and they answered these questions as well. Both guys were very personable. Two thumbs up.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Knowledgeable and willing to answer questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flexible on time he came - waited for me to get off work. Very knowledgeable and willing to answer any questions I had. My only suggestion would be allowing the customer to use the remote as he's showing them things. He was so quick and knew where to go that I wasn't able to learn that while he was here.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and mounted two TV's plus a sound system. They also gave me instructions and made sure it was to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Marlene B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very pleasant and connected everything and made sure it was working properly. They also spent time making sure we were instructed in the operation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surround sound set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my sound system quickly and showed me all the settings the Sonos system used. Very polite, and very informative. I would recommend them again and use them again on my next purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceptional Geek Squad TV System Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad professionally wall mounted our TV and set up all the Sonos sound system components. They answered all our system questions and made sure everything worked before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar was installed ghe tech was very helpful and informative of the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved problem with the sound and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and fixed the problem I was having with my audio/visual system. They showed me how to adjust things if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a pleased client

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the mount was perfect the tech was polite and professional the work was done at a quick but accurate space- It was a peasure dealing with the geek squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad delivered and installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and connected my TV. They placed it on my entertainment center. Geek Squad also took all the boxes away for me. They were very polite and efficient. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making Internet connection for TV + new apps.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV wires connected to my Internet for me, too access various applications. I was very pleased with the technicians explanations and work performance.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos outdoor speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy install team. Did an amazing job installing our outdoor speaker setup. Setup wS flawless, quick, and the installers were very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Totally worth getting TV professionally installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were awesome, they arrived on time, fitted the TV much better than I ever could, connected it to my home theater and showed me the key features. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV and AVR system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work by Geek Squad, installing multiple TV’s and multiple AVR’s and a landscape stereo system. A two day job and through it all they were true professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they hooked up the sonos system very nicely, good installation

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sonos set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great. On time and very polite and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad makes it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works perfectly. GS did a great job of setting up and explaining how things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service, quick response and effectiveness was second to none.Every one on the team was brilliant especially the head person who's name escapes me.An excellent job all round,thankyou Geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sonos Port

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last purchase was the Sonos Port! It was installed properly and works like it should with the other components. Job well done!

    I would recommend this to a friend
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