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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 435 reviews

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Rating by feature

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the easy installation, affordable price, and reliable protection of the 360 Deluxe Antivirus Internet Security Software. They appreciate the inclusion of a VPN and find the user interface simple to understand. However, some customers are frustrated with the auto-renewal feature and the excessive pop-up ads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 435 reviews
  • Pros mentioned:
    Antivirus, Price, Protection

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download. Great Antivirus and security protection (Norton LifeLock) plus VPN when using public wireless hotspots, all of this and a lot more protection for a great and affordable yearly price. Love this product. I will recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    #1 All-Round Security for ANY DEVICE.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best. "in the industry." Norton has done nothing but stand by its name. Be truthful. This company is top of the line, with reasonable pricings, reasonable security, Reasonable everything. If you and your family aren't feeling safe on the web, Norton360 is the product for you. So what are you waiting for? Stop being afraid. Get Norton Now. You are safe.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Installation, Great Intro Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its working great! Easy to install on both my computer and my phone! Great Introductory price!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Slasher Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed how best but beat down the price for me.. so generous

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Norton Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Norton and this was the best price for the product by far.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Norton 360 Deluxe

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome virus software. Highly recommend Norton for your devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Go To [whenever I need]

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to for sofeware, & appliances, cell phones & accessories, toys music movies, Large Screen Smart Televisions The prices are phenomenal!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Vpn

    Rated 5 out of 5 stars

    Great VPN Feature

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend Norton 360. I use the included VPN for up to three devices, and the VPN works just as good as any other VPN. The dashboard is very user friendly with many features. Highly recommended for the price.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! I love the VPN feature also! norton_us

  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Not bad!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its good, prepaid for 1 year, makes it easy, gives me peace of mind for security, I recommend

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 3 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. However I'm giving a 3 stars because Norton blocked me from getting the download until i put it my card for a subscription. That's not right. Best buy said it was a gift. So how can it be a gift and they charge you? Because more than likely you'll forget to cancel the subscription in subscription and card will be charged for the whole yearly. Bad business. I will rather buy when it goes on sale . The same happened with the security that starts with a W. Nevertheless, don't fall for those 6 months free security if you're not willing to subscribe. By the way, the subscription is not cheap after the t6 months.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Vpn
    Cons mentioned:
    Auto-renew

    Rated 3 out of 5 stars

    Works, but laden with annoying ads and auto-renew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a virus-preventer, VPN and firewall, this product is GREAT and does the job. It is laden, though, with pop-up Norton ads to goad you into upgrades. THAT part is extremely annoying and can't be turned off. Plus, if you download the product, you are REQUIRED to set up auto-renew. The year you just bought is around $30, but the auto-renew price is about $100. Sneaky and underhanded. You used to be able to turn off the auto-renew feature, but they now prevent that, too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 4 out of 5 stars

    Easy Download Security Suite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy download with code sent by email. Provides good overall protection with VPN & Lifelock.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Norton suits my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. On-line reviewers say there are too many windows promoting extra features, but these are easy enough to close out. If I want to update my protection it'll be easier than I thought.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Antivirus, Ease of use

    Rated 5 out of 5 stars

    Review Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best antivirus product I have ever used. Easy to install and use in laptop with cellphones. Really quick response. Very cheap and useful. I'm happy I could find something like Norton360, and I am sure I will tell other people about it.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 4 out of 5 stars

    Good, but annoying ads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used Norton to protect my computer. In the last few years, however, it’s been quite annoying with the constant pop up ads to upgrade Norton products. You should be able to click decline and have it never come up again.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Pros mentioned:
    Protection, Vpn

    Rated 4 out of 5 stars

    Great Product for keeping your devices safe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Norton 360 Delux digital softwareto keep my computer safe from viruses, malware and it also has other features like VPN, Dark Web Monitoring. My family and I are very pleased with this product and subscribe yearly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Good value security software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good deal for the included benefits, and seems to be a fairly user-friendly platform. Norton Premium Utility is free (and a great add-on program) the only thing I don’t really care for is that you have to put auto-renewal payment information on your profile to access this free add-on. I bought a 1yr/3 device product key, how much of a commitment does Norton really need to require from me? Overall a good choice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy-to-use product that I have used multiple times. Great price and protection for my devices.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use, Vpn

    Rated 4 out of 5 stars

    Intrusive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy enough to install, and probably is doing what it’s supposed to, but it keeps butting in with messages and pop-up screens to let you know what it’s doing. The other night, I was streaming a show and Norton screens appeared every couple of minutes to brag about the fact that it was working in the background, which made me want to uninstall it. Wishing I’d bought McAfee.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Peace of mind and safety for all my devices!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy I've made in a long time. Recommended by a family member who has used it in his business for years. I switched and it even came back with 'dark web' info that had been accessed a few years back. Ease of use and peace of mind that i am protected.

    I would recommend this to a friend
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