Customer Ratings & Reviews

The staff member that came to do the training was very helpful, patient, and made sure he spoke clearly and slowly enough to be heard by an 80 year old man.

Our trainer called first to confirm everything. He then arrived right on time. He was very thorough in showing me how to put my CD library on a flash drive. He made sure I would remember how to do it after he left. He let me ask questions whenever they came up so I wouldn't get confused. Then, before leaving, he made sure I knew how to use the flash drive in my car so I could play anything from the digital library.

The agent, JORDAN MEANS, was a superb teacher! I received a new laptop and was very leery of Windows 10. Jordan went that extra mile to make sure that my computer was set up in a manner that I could easily use and that I felt comfortable in moving around the Windows 10 environment. It was great to have someone come out to our home to accomplish all of this. I would not hesitate to request Jordan again if I have other computer issues that I require assistance with. Geek Squad's Total Tech service is worth every penny!

After buying a new computer at Best Buy I had the Geek Squad come to my home and set everything up. I am new to Windows 10 so I knew there would be a learning curve. The geek squad agent was extremely helpful, answering my many questions and showing me the amazing features in Windows 10. This training provided me with a basic understanding of how to navigate around and use the many features.

The man from the Geek Squad came to tell us all about our new purchase of an HP Envyx360. My wife & I are new to laptops and so far it's working perfectly but we do have questiosn on how to set up picture folders to store numerous photos and to set up a way to send photos to various people. We'll be calling Best Buy to set up an appointment and we heartily recommend the Geek Squad. We have signed up for one year of service and so far it's been well worth it!

The basic training went well I had everything set up when the tech came. He was well versed on everything I could not stump him on anything, a true professional. Took only 40 minutes when I ran out of questions but darned if I remember everything he showed me as if I need more basic reviewing here.

Charlie, our Geek Squad guy, helped us once again to set up our new computers. He showed us how to make the best and most use of our new All-In-Ones and also helped us to find and use new apps. Charlie is incredibly knowledgeable and very patient. He is an excellent representative for the Geek Squad.

I was helped by a very knowledgeable Geek Squad associate. I had some technical problems with 4k video editing software that were solved to my satisfaction. I recently received a Mac laptop and he helped me with various nagging glitches I couldn't clear up on my own.

We wanted to connect our projector to our iPAD and transfer files from our iMac to our iPad. Our Geek Squad representative understood exactly what we needed and gave us all the tools we needed to complete our task. He also had some other great tips for using iCloud.

I am very happy and satisfied with the training that Steven provided. He was very professional and courteous, i was surprised when he put on shoe covers to keep from tracking grime on the floors , Steve said was just part of the Geek Squad code

I had a lot of questions and needed to know more on how my computer worked and importantly to learn how to do it myself. Everything was explained to me fully in language that I could understand. I recommend this service to anyone who wants a better understanding on how to work with there computer.

Excellent, extremely proficient in her knowledge of the technology and supportive and patient with my ignorance of technology...

The agent helped me out on some things I was concerned about and I was pleased. I use Geek Squad for everything relating to my computer and printer and it always works out. Thanks!

She was very patient and cal, and that is what I needed. She was able to fix my problems and teach me how to fix them myself should the issues present themselves again.

Geek Squad person was professional and patient in setting up and explaining Office 365 system, particuary...voice to text feature.

The Geek guy came to set up my computer. I already had it plugged in & running. He connected it to my printer. Took less than 5 minutes. Paid for an hour.

Agent Ben was very helpful. Some problems were easy to solve and others he had to try different solutions for. He was patient and clear in what he was doing and why.

My computer was set up. I'm not positive all updates were made as computer turned off during the night. I'm still unable to sign in and will be contacting someone soon.

My introduction to my new computer was very rewarding due to the hands on I received from my agent Gabrielle. The visit was very satisfying and I learned I am never too old to learn something new.

The tech listened to what I had as a problem. Went over my equipment. Then educated me on how to do things and recommended the additional proper equipment I needed.