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  • Remote Service

OS Tune Up/Upgrade

SKU:
3650576
See Details

Customer reviews

Rating 3.9 out of 5 stars with 209 reviews

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76%
would recommend
to a friend

Customers are saying

Customers admire the OS Tune Up/Upgrade for its impact on overall performance, with users reporting that their devices are working exceptionally well. Many customers also appreciate the improved speed and enhanced laptop performance, noting that their PCs feel like new. The ease of use and helpful assistance are additional benefits that customers value. However, a few customers have noted some concerns with issue resolution.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 209 reviews

  • Computer camera issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was very professional and patient while trying to help me solve my computer camera problem.

    I would recommend this to a friend

  • TV delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from both your geek squad and customer service. Thank you for your service.

    I would recommend this to a friend

  • Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was not involved with the TV. It is a table to model

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Quick and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad got my sons laptop running nice and smooth after a tune up. The price was reasonable and the process was super easy. They remotely logged in and I had the service done right from the comfort of my home!

    I would recommend this to a friend

  • Repair lasted six days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped off my new laptop to have network adapter repaired. Picked up several days later and it was working great. Six days later my laptop abruptly says there is no network adapter installed. Store doesn't take phone calls.

    I would recommend this to a friend

  • Geek squad seemed to lack experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    whatever the geek squad did not last. My computer went right back to being very slow and constantly alerting for upgrades'

    No, I would not recommend this to a friend

  • Geek Squad is First Choice,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Members of the staff are knowledgeable and professional. They patiently made effort to understand my issue and totally fixed the problem.

    I would recommend this to a friend

  • Great Clean-up Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech updated and cleaned up my computer quickly and was able to get rid of a constant annoying pop-up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Let the Squad take the wheel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an outstanding agent work on my computer. Once I got through the first person that got me connected, which was a bit of a pain, Agent Victor went to work. My computer has been running great since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Great job Geek Squad members!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent ! fixed both computers in a very timely manner Great job! Folks behind the desk are friendly, efficient and knowledgeable!!

    I would recommend this to a friend

  • Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done this already! I have already done this!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    my pc now runs great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the geek squad before and they always fix my computer problems. They are well trained and very customer friendly. I would recommend the geek squad to anyone that desires to improve the performance of their computer.

    I would recommend this to a friend

  • Geek Squad cleaned up my hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to clean up memeory space on my hard drive and Geek Squad did a fine job even though it took 2 1/2 hours.

    I would recommend this to a friend

  • Geek Swuad tuned up my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service….tech was knowledgable and quick.

    I would recommend this to a friend

  • Respect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent treated us with respect, even though we are stupid when it comes to computer functions.

    I would recommend this to a friend

  • The agent was of limited help with the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was convenient, but did not completely solve the problem of why my hard drive memory was almost full with only a few programs. I was also double billed for the service and it was very difficult to contact anyone at Best Buy/Geek Squad to get a refund, which is still pending.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Geek squad computer tuned up perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job cleaning up/ tuning up my computer. It was quick and well worth the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Excellent help and tune up on my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was running slow so I bought a tune up and the Geek Squad team fixed my problems! It's amazingly easy and just plain amazing that they can do all they need to do remotely without coming to my house or without me having to take my computer anywhere!

    I would recommend this to a friend

  • Very friendly and very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent got my printer to sync with my computer.

    I would recommend this to a friend

  • Geek squad, 2 people helped me remotely with comp.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great people to work with! Patience, explanations, end result excellent.

    I would recommend this to a friend
Page 3, Showing 41-60 of 209 reviews
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