Customer Ratings & Reviews

No wait times, at least for me. I was glad I didn’t have to do anything over the phone. They’re quick but not really informative, I had to keep asking what’s wrong with it. At the end of the day, the issue was fixed so I’m okay with it. I could see everything they were doing so I definitely trust it. I would recommend, and I’d use the service again too.

The agent helped me though installing my software I had purchased and I had him review and tune up my HP Desktop. I gave him access to me PC and I was told he would call me back when the process was finished. When to process was completed he called be back and gave me a report as to what was done and that there was no malware or viruses detected. After this tune up; the speed and response was greatly improved. I was very satisfied with the overall process and will do it again as needed. The agent was very polite, knowledgeable and helpful.

A business I deal with told me I probably had a malware/virus. I had Geek squad do a Tuneup/Check. They removed unneeded programs, Installed latest versions of Java, Adobe, Webroot. They found no virus. Glad I did this. I will get them to do this every 6 months. A good deal for $39.99.

the online experience was good, except it did completely solve my issue. It turns out that I needed a new hard drive

THE SQUAD GOT MY COMPUTER RUNNING I AM HAPPY THEY ARE GREAT

Tech support was helpful but it took nearly 1.6 hours for them to a)find my code after attempting to redeem it 3 days after purchase. I was transferred to their "account management" line and they said they saw "my purchase but needed to find someone in tech support who could work with me in redeeming this code/getting the service I paid for." Kind of ridiculous it took me almost 2 hours just to get someone on the line who could start the service I had purchased. It would've been better if I just went to the store and left my computer with them like I had the last time. As others have said above, if you have the time and patience to wait around on the phone for 1-2 hours, then this is a worthy service but my time is valuable to me and there are other things I'd rather be doing than waiting around to redeem a purchase I'd already completed days ago.

I woke up to find my computer malfunctioning -- a fancy way to say it wasn't working! Not being of the "tech generation," I was beside myself. I immediately called Geek Squad, and spoke to a young woman who tried her best to help me bring it back to life. Her diagnosis was that it had crashed, and would likely need additional help. She mentioned the need for a remote clean-up, but since I couldn't even get online, that wasn't an option. She then advised that I shut the computer off and let it rest for a while, then try to get online again later. If I could, she advised that I call the Geek Squad again. (In the meantime, she set me up with an in-person appointment at my local Best Buy for later in the day just to be on the safe side.) I did, and it worked! It was operating at a snail's pace, but operating nonetheless. I called the Geek Squad back, and got a truly delightful young man who went over the notes of my previous call with me. We tried a couple of things, but no luck. He, too advised the remote clean-up, and I decided to go for it. Once he got all my information, he connected me with a remote tech, with whom I didn't directly speak but communicated with via text. He easily performed the clean-up -- much more quickly than I had anticipated -- and sent me on my way. So far, so good, although I do believe I have to consider installing more memory in my computer to have it run even more smoothly. All three techs were professional, patient, and a delight to work with. I was so relieved by the outcome, and continue to send them many thanks for their help!

Geek Squad service is just spectacular. Am very computer illiterate and was helped without having to leave my home. so very patient and professional. Webroot had found several issues, basically needing a clean up, now computer is faster, a pleasure

the first time I interacted he didn't help me he tried to send me a remote. so he sent me the link I told him that twice I tried to download. and all he could say was click on the link. I hope he didn't think I was rude cause I was not rude . and I apologize if he felt that I was. I was really frustrated, and then he ended the chat without getting me to an agent to help me with tuning up my computer and when I closed the window not 2 minutes later he sent me a text with a suggestion of what I could do. I don't know anything about computers, so I call geek squad and if an agent can't handle frustration maybe he shouldn't be an agent. he didn't even try to calm me down and offer alternative answers. he just shut me down. and text me an answer I didn't understand. I was afraid he would put in my file unruly rude and can't work with me, I am in tears, Who ever sees this, watch out they stab you behind your back and if you are frustrated they can't handle it. Geek squad does not hire very professional agents.

Was fast easy and great!! Would recommend over and over

My agent remotely completed a number of services including updating my OS and drivers and making sure other little things were up to date. I could have done these myself, but this service was fast, convenient, and worth it if you don't want to spend the hours fussing with it yourself and worry if you did it correctly. However, I performed this service after it was recommended to me by an agent who also said that it included recommendations for steps forward if it did not solve my problem (a glacially slow computer). At the end of the service, nothing was done to check if the problem had been resolved, instead the agent just disconnected, and when I chatted with a different agent the next day, they recommended I purchase the exact same service again to fix my same problem that I had described at the beginning of this saga.

My grandson's gaming computer was so slow. We had Best Buy Geek Squad do a remote tune up. Now the computer works great. Thanks!

Took two sessions to solve my issue, but the results in improving my start up speed seem to have been achieved. Too bad Microsoft didn't reverse a bad update that caused this documented issue.

Festering problem created by McAfee was resolved. Upon uninstallation of McAfee that got into system surreptitiously through some other download, my kernal and memory integrity go compromised making it vulnerable to spyware. It required deletion and inclusion of certain system elements. I failed in many attempts to work through guidance from web sites. Finally, Geek squad took care of it remotely. Very happy experience.

He was very polite and did a good job. He explain what he was going to do and it looks like everything is working faster.

The agents did a clean on my computer that may have been hacked. Timely basis and all is good.

I called because my computer suddenly had MSN, that I DO NOT WANT. First tech spent a great deal of time trying to eliminate it, then turned it over to another tech. He quickly explained the Microsoft and MSN recently merged and MSN could not be eliminated. Disappointed that the first tech did not know this. Since I contacted Geek Squad, I now keep getting a message about updating my drivers?

It took 2 tries. Working much better but still freezes up. Techs were patient and and considerate with me. I think I need a new laptop.

The tune up did not improve my computer's performance, in fact my computer quit functioning within two weeks of the tune up. There was no suggestions for ways to improve my computer's performance. The one issue that I asked them to fix, they couldn't, and instead if discussing the issue, they just exited and left me wondering what to do next. It was like throwing away $50.

The squad was supposed to fix my laptop situation where the pictures was greying out and was ghosting appearance.