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Customer reviews

Rating 4.5 out of 5 stars with 646 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 646 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Does NOT dissapoint!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a case from this brand. It does not disappoint, it fit perfectly on my new galaxy and I even dropped it a couple times by accident and no damage to the phone or even on the case maybe a minor indent on the case but hardly noticeable. It probably saved me hundreds of dollars if I did not have that case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and keeps protected already dropped and kept protected

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Samsung Galaxyy S21 phone case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This S21 case fits perfect/snug- all controls/buttons perfectly aligned and its not bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Warranty for Warped Case?

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good fit, except for the right corner where the volume buttons are located, the rubber protective part of the case has warped/stretched out a bit, so now you can see right through the side of the phone to the back of the case and doesn't protect the screen as much. Gets dust and dirt behind the phone from this open part. Wanted to get an exchange, but with warranty, I have to pay for shipping. Wouldn't this be more of a manufacturers defect?

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    VERY PROTECTIVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great phone case and it fits well on my phone! I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of them they are excellent to the phone protector If you ever drop your phone you are safe your phone is safe I recommend it To everyone Family and friends

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case Defective not once, but twice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is junk and so is the Otterbox warranty cost to replace. The rubber started separating on both the original purchase and the replacement warranty. So, after paying original price and this happening, I paid for shipping/processing with Otterbox for a replacement. Then, after 6 months, the same thing started to happen to my replacement. I called Otterbox again and they wanted me to pay again for Shipping/Processing. Myself and family have always used Otterbox but I will be exploring other options.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry to learn about any discouragement you may have experienced with the Commuter Series case for your Galaxy S21 Ultra. We understand that you expect more longevity out of your OtterBox, but there are a few dynamics that can potentially cause something like this to happen. As far as our warranty goes, we grab a shipping and handling fee on all warranty claims, as this allows us to get you a new OtterBox with less hassle to you. We appreciate you taking the time to share this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to discuss this further.

      Best,
      OtterBox Customer Support OtterBox

  • Cons mentioned:
    Loose

    Rated 1 out of 5 stars

    Does not fit properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for an S21 Ultra. Case doesn't not fit properly. Extremely loose in the upper right side near the buttons

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We understand just how important fit is when it comes to maximum protection, and we're sorry that things are a bit wonky with your current Commuter Series Case. Let's take things from the top with a brand-new warranty replacement that is sure to cinch things down for an awesome Otter experience ahead!

      https://www.otterbox.com/en-us/warranty-claim

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    Week case on the button side

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks nice, sleek, and not bulky. But the right side were the buttons are is sagging almost like the sturdiness of the case is week or its missing rigidity.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      A sagging inner slipcover of the Commuter Series case definitely isn't what we had in mind, and we're sorry that the thing you're otherwise feeling pretty good about is having such strange structural struggles. Fortunately, we've got an awesome warranty that will help to cinch things right up with a brand-new replacement that is sure to provide a great fit for that trusted protection and performance!

      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Slippery

    Rated 5 out of 5 stars

    Best over the rest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried both this and the defender cases.. Both offer great protection. Defender case is softer casing surrounding plastic. Commuter is plastic sleeve type cover over rubber style bladder. This, the commuter is much thinner and smaller feeling in hand. It is somewhat slippery but shouldn't be too hard to get used to. I ended up keeping this one over the Defender but neither cover the screen though. I sampled 5 cases these two are far superior cases to date than any of the other ones I sampled.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection
    Cons mentioned:
    Slippery

    Rated 4 out of 5 stars

    Sturdy but slippery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and durable. Bottom flap for USB C port is unnecessary sini sliced it off. Plastic is extremely slippery but there are rubber side for grip. Just not as much as I would like. Good case for the price. Protection is better than most, as I've dropped the phone 3 times with the case and no damage was done.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Otter box case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has kept my phone safe for over 2 years but it has this weird gap at the top on th right hand side. But it still has a great fit on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect Compromise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a die-hard Otterbox customer for years, my typical go-to is the Defender. However, when I first got my S21 Ultra I purchased an Incipio case, since the Otterbox case on my S20 Ultra made it crazy difficult to handle. The case was fine but the material seemed difficult to keep clean and ultimately left me questioning it's durability in the long-run...so I ran back to Otterbox and figured their Commuter line might be a good compromise. It turned out being the perfect compromise! I love this case - it fits on the phone almost like it's part of the phone. There's no bulk but plenty of security and protection and just the right amount of grip so it fits easily enough in your pocket or hand but gives you grab. Supposedly antimicrobial technology is integrated into the case, I'm not sure how legit that is, regardless it's easy to keep clean and feels clean. It doesn't seem to disturb my screen protector and offers a bit of raised beveled protection around the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Slippery

    Rated 4 out of 5 stars

    Commuter

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added good protection to my galaxy S 21 ultra. But at the same time was a little slippery in the hand, but overall a great case.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Fit

    Rated 5 out of 5 stars

    Samsung phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and sturdy for phone. Fits perfectly on phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Protection

    Rated 5 out of 5 stars

    Otterbox case S21 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like Android and features in you phone this phone is great. It's named Ultra for a reason. Fast and fluid at everything. Exceptional camera taking beautiful photos! I purchases the black mate phone which is very nice if you don't use a case, but at this price I had to put it in a case. Of course I purchases the Otterbox commuter care, no clip, but all the protection. I feel my phone is much safer with this case

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Amazing protective case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this same case for my S9+ that I upgraded from and this one is just as good. I got out of my truck with and after my phone went flying from lap about 6 feet out and slid across the pavement and absolutely nothing happened to phone, even the case itself is barely scratched. Absolutely love this case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    slim yet protective

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my friend because she has a android, and she loves this case. It protects her phone. And it’s not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Slippery

    Rated 4 out of 5 stars

    Sleek/Protective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very protective while providing a more sleek design to accent the beautiful features of this phone. The sleek black camera on the s21 ultra is accentuated by the color of this case. The only down fall is the case was a little to slippery for me with the work that I do so I did return this. If you are looking for a case that is protective but the easy of in and out of pockets over the Defender series then this case is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Great protector! I'd buy again!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy, yet not too thick or bulky. Gives great protection to the phone.

    I would recommend this to a friend