Customer Ratings & Reviews

Installer damaged my brand new glass stove top. Installation team turned my stove on and burned the towel into the stove top. Then proceeded to scrub the coarse towel into the stove top. Like HELLLOOOO!!! Make it worse why don’t you. I filed a claim and have yet to hear back. When I tried to send video footage, I was told they don’t need it. Which is crazy they wouldn’t take my evidence into account of the damage. I haven’t even had that stove over 3 weeks. I hate this installation team and their lack of customer service/support. I pay to have nice things. In a matter of seconds, young kids destroy it without zero remorse or consequence. Will never buy anything that requires installation from bust buy.

I would recomand more care to install product. electric pannel broke

I'm writing this review as to the horrible service I had with getting product installed. Every week it was a problem to where the day had to be changed. Not sure if best buy wasnt communicating with geek squad or what. It became very upsetting to have to be on the phone for hours almost everyday trying to get it right. Once the day finally came I had an appointment window from 12 to 3 the tech called at 8 saying he was on his way but I wasnt home saying he finished early an had no other appointments wanted me to reschedule. Once I told him no I had a window time when he finally came I guess he was upset had a bad attitude didnt put the microwave up right had to call for a different tech to come do it right because he didnt even clean up his mess or show me how to operate the thing. Dont think I'll be ordering anything from best buy that had to be installed again. And definitely gonna cancel my geek squad.

This about the installation. The microwave works fine. The installation tech did a fine job, up until the wiring of the unit. He placed an outlet box in the cabinet above the microwave. It was unsecured and has no face plate, with the wiring in the box exposed. Without talking to me, he then drilled a hole in the middle of the bottom of the right side of the cabinet, to allow the power cord for the microwave to be plugged into the aforementioned unsecured outlet box, making it practically impossible to use the cabinet to store anything in it, like serving dishes. I am very unhappy with the wiring job and will have to pay another service man a lot of money to replace the cabinet to fix the sub-par installation.

The range hood was expensive was delayed several limes finally came in in a very damaged box no paperwork for install My request for a certain installer was totally ignored sent out another and they said they could not put it in at all.n

I explained that the microwave was replacing a hood when I purchased the microwave. I was not told anything. The microwave was installed but the power cord comes out of the cabinet above and plugs into an outlet next to the stove. I brought this up with Best Buy and was told I needed to have an outlet installed in the cabinet.

Awful experience! No shows and no calls on two different appts delegated by Best Buy to a 3rd party installer. As the photo shows, the microwave was never installed.

This has been a nightmare from the start. 3 rescheduled appointments. For each time I spoke to customer service, it was a different experience.

The installers could only worry about how quick they could get the job done, and get to the next job because they had a trip to go on. They managed to damage my old microwave, and drilled an extra hole in my cupboard, and the boats were drilled in not straight. And I had to clean up their mess. I paid an extra $200 for installation.

The previous microwave had wood placed behind it since it was not deep enough to extend the vent beyond the cabinet. The new microwave did not need that, yet the installer left it there and now the microwave protrudes drastically beyond where it should.

The technician that did the install was very good but scheduling was simply awful.

Microwave looks nice, however, today I turned on the vent and dust came down from vent area onto my stove. Biggggggg malfunction!!

It took a short amount of time for the two gentlemen who brought it to remove the old one and install the new one. All in all, they were here for less than thirty minutes. Ever since, the microwave has worked wonderfully. The workspace was left tidy and I appreciated not having to clean up after anyone. Two thumbs up, and five stars!

The two gentlemen were incredibly polite and helpful. They called to inform their estimated time of arrival and again when they were roughly 20 minutes away. I was not aware that they wouldn’t be able to install my electric range and I would need to hire another tradesman for an additional $1,000 to be able to use my range, but that was apparently a misrepresentation of services online and not the fault of the service techs. The microwave install was adequate, though the outlet was placed in a very awkward location inside a cabinet that causes the cord to come loose and the microwave to turn off frequently. The last disappointment I had was that the microwave was installed leaving two 3” gaps on either side from the old hood instead of one 6” gap that would have been easier/cheaper to install a filler cabinet. Now I need to try and make four 3” cabinets or spend more money to have the microwave rehung.

Amazed at install. I blocked off the entire day. They called and asked if they could come early. 15 minutes later they arrived. 20 minutes or less they were done with the install and were gone. The install was done without mess or disruption to my day. The installers were professional and polite. I will plan to use Best Buy again in the future

Started off terrible as two separate install teams failed. But was made right with a free install and great customer service. I think moving forward this service will be even better as they have fixed the problem that I had. Best buy and geek squad are awesome!

Once it could be installed, it was great. Getting to that point, was a mess. This had to be rescheduled a couple of times due to communication issues. What I ordered and paid for, related to the install, is not what I got. This was Best Buy’s fault, not the installers. It was stressful and frustrating, and ultimately wasn’t the full scope of what it was supposed to be. Best Buy did credit me back some of the money, but I don’t think it was adequate for the hassle. The installers were very nice. I felt bad as they traveled from out of the area and had to come back more than once.

The installation was done very well and quickly. The technician worked quickly and did a very good job with the installation and clean up.

I love my new microwave. They installed it, and it looks beautiful, matching all my other stainless steel appliances!!

Fast professional install followed by removal of old unit. Entire process took all of ten minutes and they even cleaned after themselves