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Customer reviews

Rating 4.7 out of 5 stars with 236 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 236 reviews
  • Rated 5 out of 5 stars

    Philips Sonicare Diamond Toothbrush

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old electric toothbrush died after 4 years. The choices today are many but I chose this one from the reviews. I really like this toothbrush. The head of the brush is a little small but does a great job. This toothbrush has several settings which gives a different vibrating feeling. I'm not sure how the different vibrations can do different type cleanings but, I use mine on white. I haven't used it every day since I go back and forth between my two homes so, not sure if its the pre-rinse I use before brushing or the toothbrush or using both together that has gotten rid of a little of the coffee stains on my teeth. They weren't very bad to begin with but became worse when Covid didnt let us visit our dentist at the end of 2020 through part of 2021, at which time he retired. I can tell you that this toothbrush makes my teeth feel great after brushing. When I use a manual toothbrush I always brush too hard so, electric is my choice. I really wanted the purple but, it eas out of stock. My pink one is really pretty. The charger has a little glass stand that sits on it or you can place the nice rinsing glass on it and charge it in the glass. I do recommend this toothbrush!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaner teeth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband, as he’s been asking for an electric toothbrush. It does what it is supposed to do and it looks nice on the counter. My husband commented that his teeth feel cleaner since he’s been using it.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Missing features
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Standard Sonicare with added style

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Attractive design with metal accents 5 different brushing modes Brightly lit display makes it easy to see mode setting Stylish charging base and cup Cons Doesn’t include BrushSync feature like lower end models Doesn’t include pressure sensor feature like lower end models Single button for modes and on/off makes it hard to choose mode Half the metal accents are in places that are never seen Matching black brush heads aren’t available in most stores Back when Sonicare was first introduced it was very different than everything that was available and now it has become essentially a household name. Most people have heard of Sonicare even if they don’t use one. Every year toothbrush companies release new products in an effort to find that new innovative product. So the question is, does the Sonicare DiamonClean HX9351/57 do anything new and innovative in brushing? Well to start, they’ve made the models numbers more complicated. Previous generations used simple model numbers like 4100, 5100, and 6100 where each higher number had all the features of the lower but added a few extra. First off, the HX9351/57 doesn’t include all the features of what should be considered lowered end toothbrushes. Design It’s hard to make toothbrushes look nice but the DiamondClean is probably one of the most elegant ones you can find right now. It has a metal accent ring just below the brush and a metal base. When charging, you place it either in decorative plastic base that looks like glass or an actual glass. Either option in your bathroom makes the statement that even your toothbrush should look nice while sitting out. The charging base departs from previous designs that had a hole in the bottom of the brush that sat in a charging pin on the base. Instead the base of the toothbrush is slightly concave, hiding one metal accent, and the charging base where the brush sits is flat. The toothbrush only has a single button that serves two purposes. Operation This single button is where things become strange. It servers to turn the toothbrush on and off, no surprise there, and also allows you to change modes after turning on. This lends to a cleaner look but trades off functionality. The problem lies in the fact that in order to choose modes your toothbrush needs to be on. You have a choice to make at this point. You can cycle through the modes to find the one you wish while the brushing timer is running, and this shouldn’t be done with toothpaste on unless you want a mess. The other option is change modes with the toothbrush in your mouth within a few seconds of starting which is hard to see while in your mouth. This might seem like a minor hassle but if each quadrant of the pacer is 30 seconds and it takes you several seconds to go through the choices then seconds aren’t spend brushing during the time period it is intended. Again, it is a trivial flaw in that you can just brush for longer, but the point is why such a high-end toothbrush should have this quirk in the first place. Another strange quirk is that you have 5 brushing modes and nowhere does it say in the manual or in any instructional videos what, if anything, should be changed about how your brush with the different modes. An example is the gum care mode has two cycles to it. Is the second cycle a gum massage mode or are you just brushing your teeth more? Nowhere does it seem to say. There are also inconsistencies in the instructions. In the instructional videos by Sonicare it says you should only move the brush slowly across your teeth and let the brush do the work. In the manual it says you should move the brush in a slight back and forth motion. Both instructions are referring to the same DiamondClean toothbrush. Maybe it’s Phillips experimenting with what features the public wants most but two features are missing from the DiamondClean that models considered lower end have. Recently, Sonicare brushes starting offering a Brushsync feature to higher end models where the toothbrush could automatically and intelligently choose the brushing mode based on the inserted compatible toothbrush head. This DiamondClean toothbrush, while more expensive, doesn’t include this feature. Who knows, maybe Phillips felt customers didn’t like the feature and newer models are getting rid of it. But overall, it’s strange to see a higher end model missing features from cheaper product lines. Another, arguable more important, missing feature is a brushing pressure sensor. Several lower end models offer a pressure sensor that vibrates differently or lights up to let you know when you are brushing too hard. Strangely, this much higher end DiamondClean unit doesn’t offer such a critical feature. It’s hard to imagine Phillips discontinuing such a useful feature so omitting it from a high-end toothbrush seems odd. Performance Regardless of if you will use every mode this unit has available, it’s still a Sonicare. Sonicare toothbrushes have stood up to the test of time as a good toothbrush for thoroughly cleaning your teeth. Without independent tests it’s hard to say if the 5 different cleaning modes actually make a real difference in how well you clean your teeth over a basic Sonicare. The real question isn’t if it cleans your teeth good, which it does, but if you ok spending extra money for the extra brushing modes to see if they make a difference. Final thoughts If your primary concern is just function or you really need the pressure sensor then a different model of Sonicare would suit you better. It seems the focus of the DiamondClean HX9351/57 is more about making a more aesthetically pleasing toothbrush and less to do with adding useful features. It would be a stretch to call it a work of art, but it looks more elegant sitting on your bathroom counter than a plain Sonicare. If features and aesthetics are equally important, and price less important, look towards the Smart edition of this toothbrush as it has the same aesthetics with all the features. If aesthetics are important to you and the missing core features aren’t important for you then the Sonicare DiamondClean HX9351/57 could suit you well.

    I would recommend this to a friend
  • Pros mentioned:
    Clean teeth, Multiple settings
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Svelt and super functional.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my unit for a few weeks now. I have owned several rechargeable toothbrushes from competing brands (and even a really early Philips offering), but in the end I always reverted to standard toothbrushes. Why? Well, I experienced a few issues with build quality and practicality. Plastics would yellow or crack, bases/ brushes were difficult to clean (and keep clean), charging time increases, and on one device finding replacement heads became a nightmare. The Philips Soniccare Diamond Clean represents an attempt to give these devices another go. Summary: This is a svelt device with a really practical and clever charging base. Several different "modes" allowing for different sensitivities and goals. Super easy to clean and keep clean. Since it comes with its own carrier, it is also super portable. Pros: Great form factor. Fits nicely in hand. Comfortable grip and reasonably size brush head. The charging stand mates with a fitting to have brush sit upright, or it mates with a clean glass base cup that can be used for rinsing ones mouth, etc, as well as letting the device lean back while charging. Several different modes to tickle your gums or perform a nice scrub. No unnecessary grooves and indentations where grime can get caught or accumulate. Nothing complicated at all. Just rinse lightly and wipe clean. Competing products and generations didn't seem to last or perform as well. I felt like using another regular toothbrush after a few short days. With this guy, I could definitely feel a difference in my teeth on the first day. Though it is NOT a trip to the dentist, my teeth do feel clean and I feel rewarded for remembering to brush! I LOVE the timing capability. The unit will gently pause brushing (registers as a vibrations different from the normal scrubbing) to let you know 30 seconds is up and that it is time to switch positions in your mouth. Its a great way to make sure you get your minimum recommended 2 min of brushing in. Cons: I've only had this for a few weeks now and I really can't think of any cons, though I will say that I would have liked another brush head for the price point. Use: Use just like a regular toothbrush except with out having to do all of the brushing motions. Just glide the unit back and forth and allow its sonic head to do the work. You need to moisten and apply toothpaste and have the unit inserted into your mouth before turning on; otherwise you risk paste just vibrating right off! I definitely recommend this device. I also know what I will be gifting my partner this Christmas.

    I would recommend this to a friend
  • Pros mentioned:
    Multiple settings, Travel case
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I'm loving this

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to admit that I originally thought all toothbrushes are the same and never gave any thought to using a premium electric toothbrush until now. I saw this Sonicare and said I needed to get it. I am glad that I did. I normally use the electric disposable brushes and they work well but never seem to the job as good as I would like. I must admit that this particular toothbrush has impressed me and I was somewhat skeptical at first about the performance. I saw how small the bristles were and did not think that it would not be as efficient as cleaning as the models with larger bristles. I was completely wrong and I am happy to say that there are multiple settings depending on what you choose to focus on for example there is a gum care mode, sensitive, whitening, and deep clean. Each setting serves its purpose and you can feel the vibrating intensity change.It takes about less than a minute to clean my mouth and thats great. The brush head is detachable and replaceable. It is good to have a base that is not disposable. The brush has a wireless charger much like cellular phones have. Simply place it on the base and that is it. My brush came partially charged out of the box. The manual states it should be charged for 24 hours but I did not need to. I charged it for 2 hours and it was fully charged. The Sonicare comes with a traveling case, the wireless charger & base and a glass. I think all this is worth the asking price. Some people may be put off by the price because most folk spend less than ten dollars on toothbrush. I say give this a shot and you will not regret it. In closing this is a wonderful electric toothbrush that does a phenomenal job of cleaning your mouth and overall dental care regimen. I hardly give anything a perfect review but this is deserving of it.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Best Sonicare

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sonicare ProtectiveClean 6100 for the past several months and I’ve been loving it. The DiamondClean steps up the power and features and I think it’s the best one to buy. There’s the DiamonClean Smart above that, but I’m not convinced that anyone needs an app for their toothbrush. The box includes the brush handle, a single brush head, a charging base, and a travel case. The charging base can be paired with either a cup or a stand. I really like the cup because you don’t have to position the toothbrush on the charger and can just set it in there like you would a regular toothbrush. The travel case is nice, but there are other versions of the DiamonClean that include a USB charging case and this one unfortunately does not. There are 5 brush modes on this model - Clean, White, Sensitive, Gum Care, and Deep Clean. They differ only in intensity of the brush and timing. The default mode is Clean, but I use the White mode because it adds an extra 30 seconds for going over my front teeth again. There’s just the one button on the front of the toothbrush that’s used to turn it off and on and toggle between modes. I’ve said it before, and you’ve probably heard it from everyone you know who has this type of toothbrush, but it really does feel like you’ve just come back from the dentist when you use it. The difference between this and using a manual toothbrush is night and day. The vibrating brush head does a great a job of cleaning my teeth and besides just holding it up to your teeth the effort involved is pretty minimal. I don’t really have anything bad to say about the Sonicare DiamondClean. It is a tough sell at $200, but it’s a great toothbrush if you want the best and a worthy investment for your teeth.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Sonicare Toothbrushes are the Best

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Philips Sonicare user for several years now. My dentist recommended their toothbrushes to me and beyond any hype, they simply clean your teeth better. My dental hygienist is always very pleased with how my gums are healthier and teeth so much cleaner than if I used a conventional toothbrush. Over the years, I've been through a few Sonicare systems, so I was anxious to have the opportunity to use the DiamondClean System. Having just retired a Sonicare, I can tell you the DiamondClean system is terrific. It looks a little different and offers more cleaning options, from: Clean Mode White Mode Sensitive Mode Gum Care Mode Deep Clean Mode For most people, Clean mode is all you'll need, which provides 2 full minutes of plaque removal, in 30 second intervals (they call this Quadpacer, so you divide your teeth into 4 sections, which you clean for 30 seconds each. Once you get used to the Quadpacer, you'll wonder how you ever lived without it. Included with this Toothbrush is a travel case. Note some units come with a travel case you can use a USB cord with to charge the unit while away from home, but this particular unit doesn't include that. If you travel a lot, you might want to buy the next model up which does include the charger for the travel case. Otherwise, once fully charged (it takes about 24 hours to fully charge the base), you can get several days use without needing to recharge. Also included is the charging base with two ways to charge the handle. One looks like a shot glass the handle just rests in (see attached picture), while the other option is a plexiglass base that lets the handle charge in a totally upright vertical position. I tried both options and have actually decided I prefer the vertical charge position. Toothbrushes may not be exciting things, but if you care about having healthier gums and cleaner teeth, you owe it to yourself to invest in a Philips Sonicare system. Your dentist will thank you and if it makes getting cavities a thing of the past, your wallet will thank you too! This got 4 stars as opposed to five for one reason only. For the price of this unit, it should have come with the travel case you can charge. Otherwise, this is a 5 star product in every other sense.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Philips Has Done It Again!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips has been a high level electric toothbrush for years now and this new DiamondClean does not disappoint! PROS: - The look is very elegant. I like the black coloring and every accessory with it looks high end inlcluding the leather clad carrying case. - The charging set up is very nice. It wirelessly charges through the charging pad that you can either have set up just for the brush or charge it through the cup that comes with it. - The toothbrush itself works very well! You can cycle through the different methods quickly and it really provides that deep clean in every way you would want with a toothbrush. CONS: - Nothing I can think of! It really works great. BOTTOM LINE: This is an excellent buy if you want to have a long lasting electronic toothbrush that helps you get that white smile you want.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Very nice and elegant looking toothbrush

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features of this brush are very good, and well-thoughtout. Its ability to guide you through brushing each section of your mouth with the subtle beeps is very helpful. It does a great job of cleaning without shaking your whole head, and is very comfortable to use. The charging of the brush is also unique. It charges wirelessly, and can be charged by setting it inside the rinsing glass (that rests on the charging pad). This not only looks nice, but is very convenient. The brush itself is visually appealing with its soft black finish and hidden light-up mode selection that is only seen when in use. It also will let you know when you need to change the brush head. If you're in the market for a new brush, this one is a great choice. Pros: looks great, works great, wireless charging Cons: not much really!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fancy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button is also the button for toggling between modes, so if you press it within 5 seconds of turning the toothbrush on it will go to the next setting and then you have to go through all the modes or wait 5 seconds before you can power off, which can be slightly annoying. And you're going to want to turn it off every time you take the brush out of your mouth because it will make a mess if you don't. But other than that, this toothbrush is the real deal. There's a setting for whitening, for cleaning your gums etc. There's even an app to show you how well you're brushing and where you need to focus more. Automatic setting to stop after a certain length of time so you don't over brush. It's really cool. And i love the charging deck and carry case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great toothbrush

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this toothbrush. I got it for my birthday and I've been using it ever since. The battery lasts quite some time and it's easy to use. The only thing that's a little annoying is that the replacement heads are smaller than the original head that comes with that toothbrush. It's a noticable difference that I don't particularly enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Multiple settings

    Rated 5 out of 5 stars

    Gum tickler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a little getting used to the feeling but it definitely works well. Multiple settings allow you to choose the strength and the timer lets you know that you've brushed long enough. Charging is easy and everything just looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Sonicare brush was a hand me down that was already a few generations old so it was time to replace it. I’m glad I jumped on the sale when I did because this brush at this price is incredible. Comes with one head to get you started but luckily I had just ordered four replacement heads for my old brush that can still be used on my new brush. The brush itself has five settings. I use the regular brush setting for in the morning to get my day started and the deep clean setting for at night right before bed and this brush has made it easy to stick to brushing twice. The clean feeling you’re left with afterward is unmatched in my experience. You will never regret this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    My New Sonicare

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swore I wouldn’t use Philips brands again since my last Sonicare died suddenly and they refused to help me because it was one month after the warranty expired. But then I received this as a Christmas gift and I admit that I really like it. It looks great and it has different modes. The only suggestion for improvement is that when I switch modes I can’t tell which one it’s on because I can’t see it. And if you switch while looking at it it splashes with water as you press. And if I miss the one I want I have to press through the cycle again. With that fix it would be better. Also it was way too expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    great toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toothbrush is very sleek and easy to hold. Your teeth feel like you just got home from the dentist. The brush does a great job at cleaning. Very happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    The old diamondclean I was looking for!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old diamondclean toothbrush lasted about 6 years. When it was finally worn out, I was frustrated by the Bluetooth options on the new models as I simply don’t think there is added value. I was excited to find this ‘classic’ model as it has the features I need without the ‘connected’ garbage.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    There is a Difference

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last purchase was for the least expensive model at Target for about $50. I thought, why pay more? However, you get what you pay for. It started to make loud noise and didn't whiten. I replaced it with this model and what a world of difference in power and ability to whiten. The travel case is great—wish it had space for the charger since that would be mire useful than the rinsing glass. I think i would pay more for the case that charges since I travel next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A touch of finesse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean, well designed, powerful toothbrush that makes it a joy to use. The charger in the glass is a neat touch unlike most chargeable toothbrushes. Feels more special everyday to use. Great choice!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome toothbrush

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best toothbrushes I’ve ever owned, easy to use and the battery last a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Toothbrush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on black Friday sale. I was a bit skeptical at first because some reviews weren't positive but to each his own. I bought this and I am very impressed with my purchase, electronic do have a better brush feel than manual and as i got this on half price o do not feel so bad. Although i wish there were two buttons to change between the levels rather than using the off and on button.

    I would recommend this to a friend