Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 117 reviews

Rating Filter

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-117 of 117 reviews
  • Rated 5 out of 5 stars

    Thorough and helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very knowledgeable, careful and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problem service was great. very customer friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work completed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install, no mess left and everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad went above and beyond my expectations. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup with Mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad techs were great and did and excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Flexibility

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly flexible and user friendly tilting mount makes viewing from every angle a pleasure

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and on time very easy set up and explained well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not satisfyed with the set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that came out to set up my TV and receiver did not apper to be very knowlegable on what they were doing and did not explain anything to me. I suggest they have more training before they are sent to do a job.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We apologize for the poor experience you had with your recent TV Connect and Setup service. We never want to have a customer with any confusion after a setup. please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this with you.

  • Rated 3 out of 5 stars

    Install mount, tv, sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a clean and efficient job to mount however connecting the cable and or internet did not go as smoothly. The guy “ran out of time” and I was left hanging to troubleshoot on my own

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. We are aware of the disappointment in not receiving all of the help you needed with regards to your latest TV mount install. We’re sorry for the inconvenience that this caused you, and if you should still need assistance, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Mixed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great - helpful/knowledgeable, but TV is slanted and they didn’t show me how to micro-adjust or get into the back.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I’m glad I purchased it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea if something breaks Best Buy will handle all the issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to have them come back out because they didn't finish setting up properly. The tech was very concerned about getting out to meet his friends. He talked on his phone while he was set up which is why he forgot to set the time and wireless on my soundbar.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was supposed that they were going to install my tv in 5 days, a week later they never arrived, they called me and they gave me another appointment, a week more and they never came, they wanted to make another appointment. I cancelled it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great products bad mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bout was hung crooked . It hits the tv . And the cables were hidden behind a plastics that is also crooked . Looks horrible and it was $200 to mount it . I could have saved my money and did it my self

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We apologize for the poor experience you had with your recent mounting. That's not the level of service we want to provide at all. please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can follow up on this with you.

  • Rated 1 out of 5 stars

    Not impressed!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expecting a geek squad van to show up. Instead they sent me a 3rd party sub contractor in a plain white van. Very hesitant about this! Did a poor job that had to be corrected by a real geek squad employee!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing your experience here. Getting my new TV setup correctly the first time would be important to me, and I am sorry that you were disappointed with your experience. That's not what we want for our clients like yourself, and I hope that your setup has been corrected. If you have any remaining questions about your service, please contact our team at 1-800 GEEKSQUAD (800-433-5778).

  • Rated 1 out of 5 stars

    Had to have it redone by another company!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was subpar in all aspects. They left wires dangling!

    No, I would not recommend this to a friend
Sponsored