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Ring - Video Doorbell Pro - Satin Nickel-Front_Standard

Ring - Video Doorbell Pro - Satin Nickel

Model: 8VR1P6-0EN0/88LP000CH000SKU: 5095900

Customer rating

Rating 4.4 out of 5 stars with 4344 reviews

90%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

  • Here's a few highlights: -physical hardware install is simple - but there's major issues in the software -RING Pro wouldn't connect well to my network even though it saw a strong WiFi signal -RING Pro wouldn't ring my physical doorbell --twice it rang the doorbell with a few second delay -APP won't connect to RING Pro -errors every time I tried to use live view -APP wouldn't let me "delete" the RING Pro so that I could try to reconnect it.DKFCP
    See all reviews that mention delay as a con

Customer ratings & reviews

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Page 1, showing1-20 of 255 Reviews
  • Rating: 3 out of 5 stars

    Needs a few tweaks, but works alright

    Posted
    AwesomeO
    • My Best Buy® MemberMember

    I love this doorbell, however I do have some issues with it. Setup was straight forward. I think most techies will have no problem with the install. There is also a YouTube video that I found after the install that further clarifies the install. I didn't expect the Pro Power Kit part of the install, but it was a breeze. I had a minor hangup with the software setup and WiFi pairing, but after a couple retries it worked. My issue may have since been resolved as I was on a very early firmware. I've excluded a lot of issues from my review that the current firmware resolves. I'm on firmware version 1.0.50. One major con for me is that there is a delay between pressing the button and the physical hardwired mechanical doorbell ringing. In my opinion, there is no excuse or reason that a hardwired doorbell should ever have a delay. I expect some delay in receiving a notification on my phone, but there is a direct physical connection to the chime. I truly hope that Ring is able to resolve this in an update. The second major con is with the activity log. There is NO easy way to delete multiple entries in the app. I struggled at first to even figure out how to delete individual entries. You must press an entry and then slide your finger to the left and a trash can will show up. You can't select multiple entries and delete en masse though, so good luck if you have a ton of motion alerts. This is such a simple concept that it boggles my mind that this issue even exists. You can, however, delete multiple entries by signing into the Web site. Speaking of motion alerts, I drew a pretty conservative motion zone on my front porch, but all night passing cars caused motion alerts. Apparently a little change in light levels from passing cars is enough to trigger the alerts. There needs to be some sensitivity adjustment beyond the motion zones. This issue has gotten better over the last few updates, but I still get a half dozen or so alerts per night. I also don't always get alerts when someone walks directly in front of the doorbell. There is a delay between motion detection and recording. I often get recordings of butts walking away from, not towards the doorbell. It would be nice to have this always recording and when motion is sensed, include the previous 30 seconds or so. Another issue that isn't huge, but could maybe be incorporated into a later hardware revision is camera adjustment. There is none currently. If your camera needs to be aimed downwards or in any direction, you must physically tilt the entire doorbell. The wide angle lens helps some, but the only true fix is to have a way to adjust the internal camera itself. You can only tilt the doorbell a bit before it looks hideous. I really do like the live view feature. It has worked very well so far. The night vision is excellent as well. You can't initiate live view from the Ring Web site though. I also linked my Ring with my Wink hub. I have it automating my front porch light with doorbell presses. I gave up on motion for now as there are too many false alerts at night. Being able to share users is also nice as you don't have to give your account info to everyone that you want to be able to access the doorbell - they can create their own. You can also revoke their privileges if need be. Only the primary account can delete recordings though. I will probably pay for the ring+ service after the trial expires for $30/year. I would feel better having more control over the product though and being able to store videos locally rather than relying on "the cloud". Support is available from 9am to 6pm Pacific, which is good for me being on the east coast. Prior to the product's release, I was able to find the dimensions on the Ring web site and build a wood plate to match the contour of my home's siding that would also recess the doorbell a little bit. I commend the Ring team for having accurate dimensions as my plate fits perfectly. I feel like this really sets the doorbell apart and draws attention away from its size, which is still pretty big compared to a normal doorbell. Ring would be wise to consider offering something similar I think.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works, but could be better

    Posted
    WallyFC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First: some background. I bought this to replace a standard Ring Doorbell because of the motion zone capability. If Ring had added this software capability to the original Ring, I would not have bought a Ring Pro. If you are replacing an older Ring, know that you will have to drill new holes in your wall for it, and putty in the old holes. There are other issues too (more below). The motion zones definitely do help cut down on false alerts. With the old Ring, I had issues with false alerts from trucks driving down the street or from plants moving under high wind. The motion zones stop a lot of this, if they are set up properly. It does take some tweaking to set them up properly, and they won't suppress all false alerts, like bugs flying in front of the camera. So why did I give it only 3 stars? I think it still needs to work better. My first complaint is the bandwidth requirements, which are not easy to find. The original Ring has a 720p camera; if you dig deep enough, Ring says you need 1 Mbps broadband for both upload and download. The Ring Pro has a 1080p camera, but it needs 2 Mbps broadband for both upload and download. The download was no problem, but initially I didn't have 2 Mbps download, and didn't know I needed it until I contacted Ring support. What happens if you don't have it? You get dropped frames or temporary freeze-ups in the video. I think they would have been better off trying to improve the camera's performance than just increasing its resolution and eating more bandwidth: a doorbell camera is challenged because the subject (the person at the door) is almost always backlit, making them harder to see. The basic concept works, but still has some of the flaws that it had before. I haven't had much chance to actually try to answer the door, but there can be a significant delay (like 10 to 15 seconds) between the time that someone rings the doorbell and you get an alert on your smartphone or tablet. That can make sense since the signal is going up to the cloud and back, even if you are in the house. Also the video doesn't always effectively capture a person at your door if they move in very quickly, like a delivery person might do if just dropping off a package. Since the Ring Pro is hardwired to always get power, it could theoretically be capturing video continuously (and throwing most of it out) to catch this on video, but it doesn't. The sound quality also seems not very good, which doesn't match up with the idea of having improved the camera to 1080p. The sound especially tinny when you hear the recording of the doorbell itself. Perhaps that's less than fair since the doorbell speaker is probably right next to the microphone. There are some aspects of the software which could be improved. The app will sometimes destabilize if you are working with it extensively for a period of time, although I haven't done this in a while so this may have improved. Also the app and the web interface have slightly different capabilities. For example, at one time, if you wanted to change the email associated with your account, you could do it from one (I think the app) but not the other. I would probably still recommend this to a friend who was interested in having a doorbell of this type, but I would tell them about all of the above to make sure they understood what they were getting.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Product; Really Poor Customer Service

    Posted
    Tobmec

    I'm going to be honest, if my review were entirely about the product itself, I'd probably give it a 5. I typically dislike when people mix in their support issues with product review, however, I feel like this experience could be shared by a number of people and I wanted to make people aware of the lack of support received because it is likely to happen to someone reading this writeup. That was less than a 1 star experience. For the good: The video doorbell does what it says. It will: 1. Let you answer the bell on your phone from anywhere in the world (assuming you have service). 2. Let you set up a motion zone, so that you don't get bothered by general movement in front of your door. 3. It has good sound and the video is fluid. 4. If you pay the $3 monthly fee, you can record all motion at your door and archive it for a couple months. If you need to download it to your computer or phone, you can do that. For the bad: What I was not expecting was that: 1. Although the website said that my chime was compatible with the Ring, it wasn't. They knew that because their internal information said it wasn't. 2. I purchased the unit believing it would work with my chime, and that it wouldn't be a problem to install. 3. My son called and waited on hold for 30 minutes and their solution was to send him a link to their compatibility list from their website. [He wasn't sure what unit it was, so he couldn't answer that question; I was at work] 4. I called back after I got home from work and waited on hold 15 minutes to speak to someone. 5. When I got on, they told me that my unit was incompatible, and I pointed them to their own website. 6. He looked into it while I waited and then came back and said that their internal documents were correct. 7. He told me, "What we'll do is change it on the website so that it lists the unit as incompatible." 8. I said, "OK, but how does that help me? What can I do to remedy this?" 9. He said, "What I'd do is go to Home Depot and buy a new chime. Bring it home and install it, and then the unit should work." [He did list out 25 units that should work] 10. I said, "You make it sound so easy." 11. He didn't respond. 12. I thanked him for his time, and said goodbye. That was absolutely no help. I can't recommend this product. If you do buy this, the review is posted to make you aware that the website might be wrong with regard to your current configuration and you might be stuck with more work and more expense than you planned.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    BellevueHiFiFan
    • My Best Buy® Elite MemberElite Member

    I installed this door bell and another one for the same matter + 2 stick-up cams... I had to call support twice; each time there was a waiting period which is fine up to an extent. While on hold you get to hear a male voice speaking about him, about his wife, about how big of an inventor he is... OK! Once this loop tape starts over you wish you were on hold with any other company playing their odd songs... The tech support lady was hilarious... She said something like "If you have a 24 V transformer this is great because 8V will go to the standard model and 16V will go to the PRO model"... This is how much knowledge these people have... The three stars are basically for bad support, the annoying speech while on hold and for the fact that the system does not allow customization in the way you interact with the alleged intruder. Example: You drive and there is traffic noise; person at your door... You communicate, but at that point it's obvious you're not home... You might say: Great but at least he/she is on camera... Right, but only to walk away and get back, knowing the house is empty and wearing a mask, hood and so on... For this instance, it would be nice to have the option of pre-recorded messages, giving the alleged intruder the true feeling that someone is home. Same if you don't want to be disturbed; you should have the option to send a message like: "Please leave" or "Cops are on their way or whatever you want"... The list of improvements can go on and on, but I'm not the inventor, nor am I going to get paid for my ideas... My conclusion is that it's a work in progress and it's far from perfect.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi BellevueHiFiFan,

      I'd like to connect with you to address your concerns/inquiries about your Ring Pro- would you reach me at jennifer.finefrock@ring.com today so that we can improve your Ring experience? I love hearing customers feedback and ideas, so I would really appreciate connecting with you. I look forward to hearing from you!

      Thank you,
      Jennifer F., Customer Satisfaction Specialist
      Jennifer.finefrock@ring.com Ring

  • Rating: 3 out of 5 stars

    Had higher hopes...

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this doorbell based on the previews that it received from various tech sites, prior to its release. It looked promising and met my initial expectations to go ahead and pre-order one. I liked that the size of the Ring Pro is much slimmer than the original iteration and more suitable for my door frame. Another improvement is 1080p vs the original 720p resolution. The included face plates were another bonus. The first one I received did not initialize properly even after re-watching the video and ensuring my connections were correct. Tech support was adequate but it did not solve the WiFi issue. I ended up exchanging it for another unit and installation/setup went smoothly. The camera resolution looks very good and clear. As other reviewers have mentioned, it would have been nice to have control over brightness and contrast settings. If you have an over hang above your porch, faces will appear darker because of daylight behind the person. Notifications are good, although they can be a bit excessive. Ensure you set up your motion zones to not pickup road traffic (unless you want constant motion notifications.) The doorbell itself requires a firm press on the button in order for the chime to activate. I've answered the motion even before a ring can be heard. There also seems to be a slight lag (3-5 seconds) for the chime to ring once the button is depressed. For product improvements, I would suggest a spacer to allow the doorbell to stick out further from the existing placement to allow a flush mount with my brick exterior. As it stands now, there's a brick wall that is in view because it's recessed. I plan on fabricating a wooden mount to extend the base to get a greater field of view. Overall, it's a decent product that needs improvement. I don't think it's worth the $250 price tag.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A little disappointed!

    Posted
    ZEBRAFL1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    All the reviews online kept mentioning the Pro version would be so much better than the original etc. I ended up having to buy a more updated wired doorbell kit because the Pro ate all the power and the doorbell chime inside the house wouldn't go off. On top of that, I have AT&T U-Verse with really good signal etc and even in my office at work, but whenever someone rings my Pro outside, I never get a notification. I even tried both of my phones -- one is a HTC 10 Android the other an iPhone 6s -- and neither gets the notifications of people ringing my doorbell. Not to mention, if by some chance I actually do get the Ring notification on my smartphone, if you have an unlock code or pattern, by the time you type it in etc, the Ring notification is gone and you are out of luck. Ring also was not overly clear on their subscription service ... so if you don't pay after the trial, and you don't get the notification of the Ring, you have no clue who rang the doorbell. I assumed their service was to store visuals in the cloud, but no, it's actually for you to see anything at all! UGH! Expensive and not happy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Frustration at first

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It worked well for the first hour or so until the frustration began. I started seeing the live video failing to load and alerts not happening. I spent an hour on the phone with tech support who seemed like she was simply reading from a script and had little knowledge of the product. I was told my router may be too far away and that I should purchase a repeater even though the ring pro showed good signal strength during setup. So I drove back to Best Buy and purchased a Netgear repeater. I installed it and had the same problems return. Another hour with tech support and no solution. The tech support agent said she would research it and call me right back. I didn't receieve a callback. I emailed the CEO with my experience and started scouring the internet for reviews that may have a clue on what to do. I came across one review that talked about upgrading the door bell transformer to a 24VAC one. So that night I installed a 24VAC transformer and began seeing a vast improvement. I then re-wired my door bell circuit from using just two 24 gauge wires from a CAT 5 cable to using 6 of those wires which gave me the equivelant of 18 gauge wiring. I have not had a problem since. The CEO did respond as well as a lead engineer and tech support consumer advocate. The takeaway from my issue seems to have been a lack of power from a 16VAC transformer and small gauge wire with too much voltage drop. I'm happy with how the Pro functions now.

    I would recommend this to a friend

    • Brand response

      Ring

      Hi Brian,

      I'm so sorry to hear about your recent Ring experience! I'd like to investigate your past CS tickets to learn more about the issues you encountered and make sure this doesn't happen again. Would you reach me at jennifer.finefrock@ring.com today please, so I can improve your Ring experience? I appreciate your time and look forward to hearing from you, Brian.

      Thank you,
      Jennifer F., Customer Satisfaction Specialist
      Jennifer.finefrock@ring.com Ring

  • Rating: 3 out of 5 stars

    Good but could be better

    Posted
    Freezer1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far my experience has been mostly good but there are a few hiccups. Sometimes you have to clear the app's cache to make sure you get notifications on time. There were a few times where I didn't get motion notifications until a significant amount of time after the actual event. The motion detector and camera recorded the motion at the time fine but the actual notification was wayyyyyy late so I'd be looking at an event that happened 15 minutes ago. You have to stay on top of it also, meaning that it's not a set it and forget it device. Every so often you need to make sure your notifications are coming through. I really like the device when it's working properly but I feel that it's just not quite working as it should. By my comments, I'm only referring to the notifications coming through, everything else works flawlessly; the recordings, the actual motion detection, the size, ringing my mechanical doorbell, it does all of that great but my only concern would be that the notification for motion can be inconsistent. Ringing the doorbell notifications come through immediately. I would just like to see the motion detection notifications improved. I would recommend the device to others BUT I'd tell them to be cautious with it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Third times the charm...hopefully

    Posted
    KrissVectR
    • My Best Buy® Elite Plus MemberElite Plus Member

    The first one didnt power on at all. I checked and had 19 volts going to the unit. Called tech support and had to take pictures of my meter reading 19volts going to the unit to show the tech i knew what i was doing. He decided it was defective and i should exchange it. So i did. Hooked up the second and it worked. I was ecstatic. The video surpassed my expectations. Few hours later, the unit got really hot and shut down. Had to get the screwdriver out of the box in the closet and take off the cover to reset it. The unit would not reset while it was hot. Took it off and let it cool down. Hooked it back up and it worked, few hours later it overheated and shut down again. At this point it was a lot of stress and aggravation. Took it back to bb the second time and exhanged it again. I didnt want to return it because i liked it so much when it worked. Took home the third one and its finally working like its supposed to. I absolutely love it. If you purchase, you will be rolling the dice. If it works, you'll love it. Id recommend getting the service plan if you get one that works. I will be returning to bb to purchase the service plan because i worry about the longevity of the product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice thing to have at home...

    Posted
    Fazio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was super excited about getting this installed, but really disappointed me afterwards. Unit was simple to get installed and configured, just as all the videos and other reviews stated. Where this fell short was...Someone comes to my door, yes I get notified via ring app "sometimes" there's a 5-10 second delay between them pressing the doorbell and my actual doorbell going off. When we were playing with it, the speaker quality was not all up to snuff. We having to bend over to listen to what is said. I think I may have a bunk system. The same issues were said to Ring Customer Service, but all they could come up with was my wireless strength was a little weak, and I didn't have enough power going to the doorbell. Don't misunderstand me...This Ring doorbell is a GREAT thing to have. Camera quality is amazing, the microphone picks everything up, one really neat feature is I could pan and zoom and see what those neighbors are up to. Night time visibility is great. All in all, I'd definitely recommend to family or friend...if it were on sale! I wouldn't recommend at the $230-$250 price range...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Neat Device But....not sure if worth the hassle.

    Posted
    GadgetLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installation was NOT easy. Plus extra costs for Wedge ($24) for Siding Exterior which should have been included or even mentioned as an accessory option. Nope - had to find it on our own. and then an Extender ($30) for anyone who doesn't have their router next to their front door -- also had to figure that one out too as we have great signal here but found Ring needs Router no more than 30ft away -- ended up having to put extender right next to the front door so it's on the other side of the Ring. . That was ridiculous. Plus Ring Support sucked. Called when Wireless wouldn't connect. Couldn't find a way to reenter wireless password, so called. First person said they had no experience but wanted to learn. Not with my network, I thought. Then 2nd level, first had me disconnect my network which then I had to hang up as they said, my network had to be connected for Ring to work. Ring needs better support documentation. Arrrgh. after much troubleshooting ourselves, finally got it to work and it does do what it says -- but turned out to be more expensive adding the Extender and Wedge.

    I would recommend this to a friend

    • Brand response

      Ring

      Hi GadgetLover,

      I'm so sorry to hear you aren't completely in love with your Ring Pro. Would you please email me at jennifer.finefrock@ring.com so we can get to the bottom of this? I would appreciate your time and this second opportunity in the hopes to keep you in the Ring family. I look forward to hearing from you!

      Thank you,
      Jennifer F., Community Satisfaction Specialist
      Jennifer.finefrock@ring.com Ring

  • Rating: 3 out of 5 stars

    Easy to install and setup. But that is about it!

    Posted
    sparkyj
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my 1st go at any type of outdoor camera system. The install was pretty straight forward, as was setting it up with the app. The image quality is very good and the microphone allows for clear communication. That is where the good stops! The notifications are very slow, the time from when someone rings the doorbell and you get the notification is too long, sometimes the person is halfway down the driveway by the time the app opens. If you want to review any of your recordings you must subscribe to Ring's Cloud service for $3/$10 per month. There is no way to record to your computer or a different cloud. Even if you dabble in coding, there is no API to access the product. It integrates with some Home Security Systems like ADT, but not Xfiniity. Bottomline - it is a very high dollar device without a lot of features that come standard on some lower priced competitors. Would I buy it again? Probably not. Would I recommend Ring? It would be a highly qualified recommendation, but probably not.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Awesome idea, execution could still use work...

    Posted
    Mousikos2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great product idea, and it's really pretty helpful overall. I would imagine this would be a tad tricky to set up for an average homeowner (it wasn't for me, but I've been in technical support for 20+ years). It works fairly well, but the wifi connection is spotty sometimes, which isn't my state of the art equipment...it's got to be something with ring itself. Different firmware revisions make this better sometimes, and worse others. Seems like this is a work in progress... I've looked at and tried many other video doorbells and similar-use items, and the ring is my favorite, but I don't know that I can say it is the best one out there. I was trying to stay in the $200 range (as opposed to some super cool looking $600 options) and I think it's a decent bang for the buck, especially as they improve it physically and with software. Ring support is SUPER responsive and has been very helpful 90% of the time with the questions I've asked them. Definitely worth at try...I would save your packing materials and unpack carefully in case you want to return it though - it may not be everyone's cup of tea.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OK but not great

    Posted
    HappyMe99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This does not show video like their demo videos. It only takes pictures, not really video. It has a huge time delay between pictures. As an example, I had a package delivered by UPS. This Ring Doorbell Pro snapped a picture when she bent over to put down the package. She was facing away from the camera. Then the camera took a snapshot of her walking away from the door, another shot of her backside.. So if someone should come to pick up a package, this may not capture anything worth using. It gives you very little to go on. However, to be honest, it does often capture pictures of me going in or out that show my face.. (I have it set for motion detection.) So it works, and I like it, I just would not have bought it knowing it doesn't give you smooth video like their demo videos show. On the upside, their call-in support is wonderful. Some of the nicest people! (Note: I have called them a few times about the video issue. They sent a Ring Doorbell Wi-Fi extender at no charge. It didn't improve anything.)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Eing Doorbell Pro

    Posted
    Bert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this after researching several different versions and brands. Installation was not easy, especially getting it to work properly with my current installed electronic chime. I spent 4 hours on the phone with Ring techs and still we couldn't figure out the problem why it would not trigger my chime. I returned the first doorbell thinking it was possibly defective, but I also ordered a new more powerful transformer to install as well. Ring tech support went me a free wireless chime and a work around wire to bypass my electronic chime free of charge (but not what I wanted to do initially). When I received the new transformer and installed it and the new Ring Doorbell, I was then able to get the electronic chime to play (most of) the tune (but it still cuts off at 10 seconds of playing - the max time allowable by the ring doorbell settings). In all I am satisfied with the purchase but wish it would work properly with the existing chime.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ring Video Doorbell Pro needs work

    Posted
    Missy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had the Pro installed and 6 install visits later it is working but only rating as "fair". Sales staff need to warn potential buyer that it needs to be installed 5-7 feet from the ground! Most door bells are at 4 feet. This requires cutting a path higher up with is NOT part of the installers routine. To raise the Ring the wires would be exposed. Further, the transformer in your house needs to be larger than many homes. The geek squad does NOT do the install but goes to a third party. I had to buy the wifi extender "Chime " cause the Pro can not ring the house chime for both doors. The front door goes to the house chime. The back door goes thru the add on. The front door video would not visualize the porch- a must to watch for packages or visitors. I had to get a wedge package from Ring to angle the video and it barely captures the top step.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK, but not GREAT

    Posted
    Omegat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was able to install the product in about 20min. If you have an existing door bell, half the work is done for you. IF NOT, this product may not be for you. Once power converter was installed @ doorbell point, the outer doorbell assembly is pretty painless to install. Setting up the RING with the app is also pretty quick and painless. Keep in mind that this unit uses WIFI so if your signal is not that great where the doorbell will be installed you may need to install a repeater or relocate your wifi access point. Other point worth noting is that the video is a bit grainy and I wouldn't expect it to be because this is their "high end" version. Second, I'm expected to pay for them to record my video with no option for me to record video myself. Even ARLO by netgear gives you some recording time. I may return the product.... The novelty is neat. Just not sure it's worth 200.00

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Most features work

    Posted
    Alake888
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had my Ring Pro for about 18 months now. Pros: Usually records video of the motion zones that I set up when motion detected, inexpensive record to cloud, on-demand live view. Cons: Can't consistently answer when someone presses doorbell on the app, very hard to communicate with the person who pressed the doorbell (delay, choppy, or just won't work), if you do try to answer on the app the video does not get recorded...only black screen. I mostly use my Ring not to answer the door, but to be notified when motion occurs or to capture the person ringing the Ring Pro and it seems to work okay. I have fast internet and the Ring of close to my router. I'd recommend the Nest over this product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Be forwarned

    Posted
    Djc2

    The Ring Doorbell Pro does exactly what it is supposed to do. However you should understand that it requires a 30 amp transformer. The standard house doorbell transformer is 10 amp. I spent an hour and 1/2 on the phone with customer service before they told me that my doorbell was underpowered. The cost to install a new Transformer is $150 including the cost of the Transformer. You can save some money by doing it yourself but usually they are attached to the main house breaker. It also turned out that my regular doorbell wouldn't work with the pro even though it was listed as one that was compatible. That required an additional ring chime and a bypass device. That took another hour with customer service so Ring was good enough to send me those for free.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Idea, Bad Execution

    Posted
    Tone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this back in May and it worked pretty well despite some lag time. I never could get it set up correctly on a second cell phone for my fiancée. After 5 months it stopped working altogether. I battled with customer service for about a week, going back and forth as they resisted sending me a new unit. At one point they even asked me to get a voltage reading from my "transformer". Huh? Finally they agreed to replace it under warranty. They shipped it FedEx ground, so it took 2 weeks to arrive. By this time I've been without a doorbell almost a month. Will see how the new unit holds up. If this one goes I will write off the loss and invest in a doorbell connected to my home security system.

    No, I would not recommend this to a friend