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Ring - Video Doorbell Pro - Satin Nickel-Front_Standard

Ring - Video Doorbell Pro - Satin Nickel

Model: 8VR1P6-0EN0/88LP000CH000SKU: 5095900

Customer rating

Rating 4.3 out of 5 stars with 4346 reviews

90%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

  • Here's a few highlights: -physical hardware install is simple - but there's major issues in the software -RING Pro wouldn't connect well to my network even though it saw a strong WiFi signal -RING Pro wouldn't ring my physical doorbell --twice it rang the doorbell with a few second delay -APP won't connect to RING Pro -errors every time I tried to use live view -APP wouldn't let me "delete" the RING Pro so that I could try to reconnect it.DKFCP
    See all reviews that mention delay as a con

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Pros - Cons - Tips

    Posted
    StairClimber
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm reviewing the Ring Video Doorbell Pro. I get no compensation for this review. Pros Only $3 per month for cloud recording of your ring pro recordings. Ability to shrink and shape the area sensed by the motion detector which can reduce alerts of irrelevant motion like shrubs or traffic movement. Some cheaper doorbells don't offer this level of control. Wired to your existing doorbell system. No batteries to charge or replace. Clear 1080p video on a good wifi network. Recordings only occur when movement is detected, the doorbell is pushed or live view is chosen. That means less demand on your wifi network. Some competitors record 24 by 7 creating more traffic on your wifi network. Amazon bought Ring.com for a billion dollars. I believe with that kind of backing Ring will continue to improve and thrive. There are enough positive features with this doorbell that I plan to keep it and I plan to add a couple Ring Floodlight Cams and a Ring Chime Pro for the back of the house. I give Ring customer support an A plus! They solved my audio issue with a replacement doorbell and free return shipping of the defective doorbell. The good news. Many of the cons listed at the bottom of my review can be resolved given knowlege, internet searching, time or money. In my case, the pros of this doorbell outweigh the cons. Tips: When looking at customer reviews sort them by most recent first. Ring products are changing and improving. Old reviews may no longer apply. If your house is decades old save yourself a hassle and just buy the ring chime pro instead of using your old mechanical doorbell chime. Details of my doorbell transformer 'hassle' are listed lower in this review. If you have problems getting the doorbell to work, buy yourself a low voltage tester (say..5 to 50 volts) from a local hardware store. They are inexpensive. Then google how to debug wired doorbell issues. If you are replacing an old doorbell and the holes in the wall from the old doorbell don't line up with the new doorbell mount, don't start drilling just yet. Temporarily mount the new doorbell with just one of the old screw holes. Get everything setup and working with the Ring Pro. Once you are satisfied with the performance then work on a permanent mount by drilling new holes if needed. On the other hand, if you give up from frustration and decide to stick with your old doorbell you'll be glad you kept the drill in the garage. If you must drill into your house go just far enough to seat the plastic anchors. If you drill too far you might run the risk of hitting the doorbell wires inside the wall. If you decide to use the angle mount supplied with the doorbell, place the flat surface side of the mount against the wall. The indented surface faces away from the wall. You will eventually mount the back of the ring pro doorbell into the indented surface of the mount. If you live in hurricane country and want to insure the doorbell stays water resistant, get some outlet sealer (rubber sheet material) for a few bucks from a local hardware store and place a piece between the doorbell and the wall. If using the angle mount you can glue a piece of the sealer to the inside of the angle mount over the large hole in the mount but first cut a small slit in the sealer with an exacto knife so you can feed the doorbell wires through it later on. After attaching the wires to the back of the doorbell place a small piece of electrical tape over each terminal before attaching the doorbell to the mount/wall. If you get poor video and you have fast internet have ring support bump you from 720p to 1080p. They did it for me and the video improved. The audio - not so much. If your cell service is with t-mobile and you use one of their cellspot devices you might experience poor, choppy audio spoken from the person at the door. I re-seated the weird GPS plug in the back of the t-mobile cellspot and powered off/on the cellspot. It seemed to help a little. I created an APN - Access Point Name on my phone and called it 'T-mobile for Doorbell' as described here step by step: https://support.ring.com/hc/en-us/articles/115005739366-Improving-Ring-Performance-on-your-T-Mobile-Phone-by-Changing-the-Access-Point-Name If you can't save your APN, leave off the 'dun' for APN type. After I did all of this, the person speaking at the door was still barely audible - low volume and choppy. But Ring customer support solved the problem by shipping me a new replacement doorbell which solved the problem. Plus a return shipping label for the defective device. I have nothing but good things to say about my experience with Ring's support staff. Their feedback, expertise and follow through were A plus! Cons Delays - There are times when you won't see the face of a fast moving UPS man because the camera doesn't start recording fast enough. The first thing you will see is him walking away from the door. But at least you get an alert that he was there. Most of the time the cloud recording of the event shows more of the event than a doorbell alert or live event. So give it a few minutes then go check the cloud recording. If you have a house that is decades old, installation can require time, knowledge and handy work if you decide 'not' to buy the ring chime pro. If I had to do it again, I would buy the ring chime pro and save myself a lot of time and hassle. You might 'not' be happy with this doorbell if you have any of these situations: A doorbell transformer that is weaker than 16V 30VA and you insist on keeping your mechanical doorbell chime instead of buying the ring chime pro. I think 16V 20VA is the minimum recommended transformer even without a mechanical chime. A slow internet connection. A router that is located a great distance from the doorbell. Lots of movement outside you wish to exclude and no way to create a motion zone that avoids them. You have no idea where the builder installed your old doorbell transformer. Mine was located behind the doorbell chime in my foyer inside the electrical junction box. You bought a larger doorbell transformer $30 and discover it won't fit where the old one did. (Me). For $50, you might be able to skip the transformer torture and just get by with a ring chime pro. In my case I built a spacer out of wood (3/4" thick) for mounting the doorbell chime out from the wall in order to make room for the larger transformer that stuck out past the wall opening. Time consuming. My home configuration: Circa 1975 Emerson Ruttenhouse clunky mechanical doorbell chime. Purchased a Lee 78208 Doorbell Transformer 16V30VA $29 on Amazon to replace an ancient Emerson Ruttenhouse 16V10VA transformer. Comcast download speed: 120 Mbps. Upload 10 Mbps. Speedtest over wifi from my phone when standing near doorbell: 73 Mpbs Download, 9 Mpbs Upload. Ping 37 ms Ring app. Device Health: 4205 mV RSSI - 53 Firmware: Up to date. Doorbell located about 30 feet from the router with only one wall (exterior) in between. 70 feet from the doorbell to the road which I keep out of my motion zone. Samsung Galaxy S6 phone (switched from ATT to T-mobile last year) running the Ring app. Location: South Florida Check out this guys hack regarding Ring Floodlight Cams: https://www.youtube.com/watch?v=cTqZp92qB18 https://www.youtube.com/watch?v=IszONtm9Kos With less than $9 of fiber optic strands and some scotch tape he tricks the motion detector at night into thinking its daytime so a decent color image is seen instead of the fuzzy infrared image (when the floodlights turn on due to motion). He says Ring took his suggestion and is planning to upgrade their cameras to show a color image at night when the floodlights turn on. The color image is much sharper than the b/w infrared image.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This product is not for everyone!! NEW UPDATED

    Posted
    miggz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Before buying this product you want to do all your research.In my case it worked out really well with no issue. Had it for 4 days and will update soon.You must have a fast internet connection for it to work correctly. I have 300 Down and 50 UP. The upload speed is important. If you have the minimum requirement do not buy.I have a dedicated 5 GHz Wi-Fi for the dooorbell also.I configure my router to support doorbell Pro and made it work efficient with no issue. I didn't take any chance on the 2.4 GHz. I don't think it's a big deal but there is a delay for doorbell because it trying to ring your phone first before it rings the doorbell. The connection to my phone is incredible with no issue or delay outside on the phone network. Based on the angle that I have my Doorbell Pro I don't have any issue with motion sensor because it's only looking at a wall and a cover pretty much the whole hallway. I took a big risk buying this product knowing I may have to return it back if it didn't work out. After reviewing all the review online it seems a lot of people have slow internet connection. This is the reason why a lot of people are giving a negative a review on this item. I also noticed in the new update lets you do live view on your phone.I think the old model works best for people with slow internet speed because it's not as high as resolution as you see on the new Pro. If the company can let you pick your resolution on this new doorbell Pro it would work a lot better for everyone. (Ex 480p, 720p and 1080p) I would only recommend this product to a friend that has high internet speed The only concern that I have it's always hot. I'm not sure if it's going to stand up to the Texas weather. I'll be back in 2 weeks to update!!! 6/22/2016 Do not buy if you have a slow upload speed It's been a month since I updated my review on Ring Video Doorbell Pro. I have ran into some issues where for a split second of the recording it shows a grey pictures then it goes back to the video but not to the point where it's a big problem Out of all the doorbells that you can buy with video on the internet. This product is still the best out of all of them. If you're still uncertain about this model I would recommend buying the old model that has really positive review. It works every time when someone rings the doorbell also when they enter into the door way. On my router I have an option to keep track of how many megabytes it uses every day. so far it's been really consistent between 550 - 750 MB a day. I'm pretty sure this is due to all the upload of the video that it takes. Especially when we do a two way conference. It does take a lot of bandwidth to do. You want to make sure you have the best upload speed as possible in your area. I would definitely recommend 8 or higher on upload speed I was playing with the upload speed for a while it seems anything less than 5 upload I was having issue. Also I give it Priority for the upload within the router. Meaning if anyone ring the doorbell it's going to use a hundred percent of the upload speed and take away from every other device in the house. If someone has to ring the doorbell most likely I wouldn't be home so it's not a big deal for me to give it first priority out of all the device. Based on what you can buy today on the internet this still gets a 5 out of 5

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This product is not for everyone!!

    Posted
    Miggz066
    • My Best Buy® Elite Plus MemberElite Plus Member

    5//26/2016 Before buying this product you want to do all your research.In my case it worked out really well with no issue. Had it for 4 days and will update soon.You must have a fast internet connection for it to work correctly. I have 300 Down and 50 UP. If you have the minimum requirement do not buy.I have a dedicated 5 GHz Wi-Fi for the dooorbell also.I configure my router to support doorbell Pro and made it work efficient with no issue. I didn't take any chance on the 2.4 GHz. I don't think it's a big deal but there is a delay for doorbell because it trying to ring your phone first before it rings the doorbell. The connection to my phone is incredible with no issue or delay outside on the phone network. Based on the angle that I have my Doorbell Pro I don't have any issue with motion sensor because it's only looking at a wall and a cover pretty much the whole hallway. I took a big risk buying this product knowing I may have to return it back if it didn't work out. After reviewing all the review online it seems a lot of people have slow internet connection. This is the reason why a lot of people are giving a negative a review on this item. I also noticed in the new update lets you do live view on your phone.I think the old model works best for people with slow internet speed because it's not as high as resolution as you see on the new Pro. If the company can let you pick your resolution on this new doorbell Pro it would work a lot better for everyone. (Ex 480p, 720p and 1080p) I would only recommend this product to a friend that has high internet speed The only concern that I have it's always hot. I'm not sure if it's going to stand up to the Texas weather. I'll be back in 2 weeks to update!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sleek and functional security device that provides

    Posted
    Rhostam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've built out a decent home automation system. One of the few things I was missing was more pro-active presence sensors at points of entry and sensitive spots around my home. After reading review upon review upon review, I decided to take the plunge and opt for the Ring Pro Doorbell. There are a few reasons for my choice: 1. Compatible for use with nearly every platform: iPhone, Android, Windows 10 PC and Mobile*(!!) 2. It is hardwired. Though I am confident a nice set of batteries will deliver the experience of some other units, you can't beat hardwired for reliability in most things. 3. Expandable system. Though I have cameras from other vendors, I don't like how they work after living with them for a while. Ring provides a host of solutions that all work together and that are managed by the same app. I may not be able to interact with Ring directly with my home automation system**, but that is actually something I can live with given the flexibility and functionality this portfolio offers. 4. Cloud hosted recordings. The device takes "short" video clips and stores them in the cloud. This means that as alerts are triggered you can see what is approaching/moving as the movement occurs (usually instantly, occasionally with slight few second delay) or well after it occurs. You can also easily share a clip with others. Great for sending to neighbors (nextdoor.com, for ex) or local law enforcement should something happen. 5. Acclaimed ease-of-use and support. After my purchase, I did encounter an issue***, but it quickly became a non-issue due to the fact that support was fast and awesome. You can't beat great customer service. 6. Peace of mind. I have mine presently configured to notify me when a particular zone is triggered. I know when people (or animals) approach before they even get close enough to my home (or press the doorbell). If there is movement at night, I just open the app and see. Usually it's a neighborhood stray, but it's nice knowing I have visibility to what is going on immediately surrounding my home. * I use a Windows 10 PC and my family uses Windows 10 Mobile phones. The UWP app is both fast and flawless. Great work! ** I use SmartThings Home Automation system. It is remarkably extensible and provides an enormous amount of flexibility at the cost of setup effort. Getting products not explicitly designed to work with this platform can usually be done, but not without some effort. Thankfully, the community is SMART and they are awesome at coming up with ingenious ways to make things work and do things. Ring, for instance, doesn't directly integrate, but we are able to use IFTTT to tie them together in useful ways. *** I was mistaken when I thought my existing home doorbell was hard-wired. It wasn't and the thing in place was just wireless. The house was wired at some point. I saw the transformer, wires, and even former mount, but the wires were call clipped and the transformer was old (providing 10V). So, I installed a new transformer from Home Depot (16V) and bought some new doorbell wire and ran a new connection to the front of my home. Before connecting things up, I wanted to confirm with support a wiring configuration. Two different documents seemed to say different things and, though they were for different models, I just wanted to be sure. Well, they set me straight and confirmed that both documents apply only to their specific models. They did say that in my config (no existing active hardwired doorbell), that I'd need a special part instead of the stuff that came with the unit. They sent me that part (which is just a F1AL250V fuse enclosure) AND a free Ring Chime. The Chime was provided because I didn't have an existing active doorbell. It provides a doorbell function (in addition to the mobile device and app notification). I'm glad I called and it really was nice that they helped me out so quickly. Final note. It is a well worth it buy. I love it. It is my favorite device in my entire setup. I know when people come and go. I am not paranoid, but stuff happens.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Make sure you have the right setup

    Posted
    upscale
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great - but must have the right setup

    Posted
    checkoutnow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sensitive very good coverage, very pleased!

    Posted
    ChicaCT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only had this fully installed for a couple of days but thus far I am extremely pleased it gives very good coverage in fact I've had to narrow the search range because it goes off for many things - everything from cars going by to a middle-of-the-night raccoon. The point is it's doing the job that I purchased it for and I'll get more familiar with it as time goes by - I'd rather have too much coverage then not enough! I can only recommend the more expensive hardwired doorbell not the one that goes by battery. Take note that there have been upgrades and this is what was recommended to me and I'm glad that I listened. I did have to switch to a much more expensive internet company because each camera device will take approximately 3 gigs of Upload in order to operate properly. Don't get confused when companies talk MPGs because megabytes have little to do with Gigabytes except that you need approximately 15 for every 1 Gig. It's one thing for downloading if you're a gamer but when you're talking about cameras you need Upload so plan on that. Originally after having difficulty w/my WiFi I purchased an internet booster which still was not going to be enough - when I finally talked with a true expert. I had to switch companies in order to get 150 megabytes to equal 10 gigs approximately.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Jordan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Someone was knocking on our door early in the morning one day (and several of the neighbors doors too) but they ran off and we never saw anyone since it was dark outside. I had been wanting to start getting some security cameras and other options for around the house and had been looking at some other stuff in order to help see what is happening in times like this. A guy I work with had this Ring option and it seemed neat and my brother and some other family members have Ring doorbells too. I opted for this one due to the 1080p video quality and am very happy with how it turned out. It's a little overly sensitive. Either it doesn't pick up anything or it picks up every car and thing going by on the road. I attempted to adjust the detection box but it still gets vehicles driving by but I'd rather it pull a little too much than not enough though. The camera has almost a 180* line of sight so I can see almost the whole front of my house (except for where my garage sticks out blocking that part of the camera). I now want to get some other Ring cameras to cover the back and rest of the front of the house since I'm very happy with the quality of the footage as well as the app.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great addition to my home!

    Posted
    Frank404
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I own an August lock and was originally going to buy the August doorbell in order to have everything within one ecosystem. Unfortunately, my August bell did not work and had to be returned, but I was determined to have a smart bell that day when I was setting everything up with my door. During the Black Friday sales, Best Buy had the first model Ring on sale for $99. I started comparing the 3 different models and how they compared to the August bell as well. The smaller footprint of the Ring Pro was a nice draw since it's not as apparent and looks a bit more like a traditional doorbell. The higher quality camera was a bonus, and the fact that it did infrared vision at night rather than the spotlight LED of the August bell was also a nice feature. Living on the curve of my block, my doorbell faces the street. The fact that the Ring Pro allows me to designate alert zones is a tremendous help since I've been able to create zones for my lawn and my door for triggers without getting alerted for every car that drives down the street or person that walks their dog on the sidewalk. Lastly, our door does not have a peephole, so being able to get the alerts and get a live view of my door when it's rung is unbelievably handy. Working from home, there's been a noticeable increase in the number of solicitors I notice knocking on my door, so being able to screen the door and know whether it's worth walking downstairs to answer the door is worthwhile or not. An absolute recommendation if you're looking to upgrade to a smart doorbell :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great door bell!

    Posted
    JamexRZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I finally found the doorbell I wanted. After having a cheap one (laview) and a Nest one, this is the one to go. To start with, motion and ring notifications are almost instant. There is no forced cool down period (you can snooze motion alerts to your liking), this is great, not like the Nest one. The nest one forces large cool down periods on you and you can miss a delivery or motion. Also, the Nest one has sever problems with the lag on notifications and is constantly uploading videos eating your precious internet bandwidth (and your quota, some ISP's are capping internet, like xfinity and if you pass it, you get charged). Nothing like that with the ring, it will only record and upload whenever there is a motion alert and/or a ring on your bell, great! Quality and installation was great, just make sure you have a good doorbell transformer, must be 16v minimum, if not, there are cheap ones on Home depot. Only complain, is for the price of the cam, you should get the angle mounts included (if your cam isn't facing forward, like mine it will not give a good image, like washed out whenever night vision is enabled). I had to shell out $20 more to buy their mounts (Nest includes these with their doorbell).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Doorbell Ever!

    Posted
    BBCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After much research we decided to purchase the Ring Doorbell Pro. Our decision was based on the slim profile, hard wire capability and security features of the Pro. We have an existing hard wired doorbell outside the front door and a transformer mounted in the garage. The door chime is mounted towards the ceiling on a hallway wall to give you an idea of our existing setup. One thing we did not check in advance was to remove the existing doorbell plate to see if there would be any install issues. Our existing doorbell is not mounted on a slim doorbell plate, it's a full size electrical box with a plate, and the doorbell button is in the center of the plate. This means we had to drill the holes off to the side of the box which was the best location during install. Besides that, the install was really quick, and simple. Setup, connecting to WIFI, and creating a Ring account was a breeze. The product works flawlessly, images are clear and the audio is loud enough for someone to hear and have a two way conversation without delays. Internet service is through the cable company and WIFI router is an Apple Airport. Notifications for motion or when someone is at the door are great, they work as it should and can easily be controlled or minimized if you want in the app on the smartphone or online from your computer. It works so well that we are looking into expanding our security monitoring with additional Ring products. Would highly recommend this product to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    NYC101
    • Verified PurchaserVerified Purchase

    I bought the HD version which cost about $249. This works really well in the day time and at night. In order to make it work I have to spend about half hour to wire it in. This is not battery operated like the lower model is. First I had to replace my current door bell button with the RING button which contains the camera and door bell button. Not too hard at all. Two wires and then screw into the door frame. Next I had to wire a mini transiever to the chime box. Not too bad as it has wire splicers to make it easy. Then you use your cellphone to make the final wifi connection. You do need wifi always on to make this work in real time. Once that is all done, I can see when my kids get home, the mail man comes, or strangers ring the bell if my kids are home and I am not. I c an speak to my kids and visitors anytime they are in front of my door. It works really fast, they ring the bell and my phone rings before the house door bell rings. The. It displays the video. Super product. Glad I bought it. Thinking of buying another for the back door. One more thing, I now pay about 3 dollars a month to have the Ring store all my recorded video. So on my phone I have a complete log that shows both motion and rings at my home. You can set zones for motion. So I know when my mail man comes even if he does not ring the bell.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple Install, Simple Setup, Works Great

    Posted
    Parker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have now purchased two Ring doorbells, and the Ring Pro is better than the other options because it doesn't use a battery, it uses the power provided to your existing doorbell. If you can turn a screwdriver you can install this device. One of the things I like most about the Ring Pro is the fact that I can draw the motion zones that I want tracked right in the image from the camera on my phone or computer (see picture attached to review.) This saves me from getting alerted to motion that isn't on my property, which was a major disadvantage to the other Ring doorbell I bought. Ring should include this feature on all of their products. If you don't have an existing doorbell already installed, you should choose one of the other Ring devices as this one requires there to be existing wiring.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than 2nd gen Ring Doorbell - Love it!

    Posted
    recruiter89
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    Let start by saying not sure why other reviewers are not in love with this product? I had the 2nd gen version of this product and it was okay, a few quirks, but let me say in the two days I have owned this 3rd gen version, I love it! First off it is easy to install and despite having to return a defective one back to Best Buy to switch it out for a new one, it could not have gone smoother. This version includes live camera view which allows you to view outside your front door anytime you want. Not only that, you can set up small to large motion zones and it is a slimmer design much like any doorbell and different than 2nd gen which was a boxy ugly thing. Plus they give you 4 different faceplates to choose from to match trim of your house or apartment. Customer support is great to work with. Only drawback with this one is the hassle of installing an interior wired component to your existing doorbell, plus this only works with wired houses meaning there is no battery option here which I did not need anyway. In all this is the only smart doorbell you should own!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Don't bother with the negative reviews

    Posted
    bartonhen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I frankly don't understand most of the negative reviews. This doorbell has worked great since day 1. I plugged it in and set it up and it almost immediately installed a new version of the firmware (the old version is apparently the cause of most people's issues). It connected to my 5G home network without any issues and there is practically no delay from when the button is pressed to when the app on my S7 let's me know someone is at the door or there is motion. On the first day alone it notified me of motion on my front porch (I was at work) when both the UPS and USPS drivers dropped off packages as they were still there. I had to adjust the motion zones so that it didn't pick up cars driving by but so far it has worked flawlessly. I wanted to get the original Ring but am glad I waited for the smaller, more aesthetically pleasing form factor of the pro version. I guess my only word of caution would be to those that have newer digital doorbells that don't already have a 16V transformer powering them. The doorbell is not compatible with every doorbell chime and it would be worth your while to make sure yours is or you will be returning it to the store. Here is a link to Ring's support site: https://support.ring.com/hc/en-us/articles/204968480-Compatible-and-incompatible-door-chimes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Superb Product (if you have high speed wi-fi)

    Posted
    Mike550
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I found it very easy to install. There is a module that has to be installed to your indoor chime. Pretty simple, it took me more time to figure out how to position it inside the chime cover than hook it up. The main module then replaces the doorbell chime. After downloading the app to my iPhone, setting up an account and connecting to my Wi-Fi was painless After adjusting motion the detection area it works great.. Pushing the button operates the indoor chimes as well as sending a notification to your phone. Seeing who is at the door triggering the motion detector or answering a doorbell ring when away from home is really awesome. The video is HD and recorded to your account for replay. I have since had one problem, absolutely nothing to do with BEST BUY or the product. My ring.com doorbell is in a porch. To get the camera to span the best view I needed a wedge piece to angle the camera a few degrees. RING.COM offer a "Corner Kit" on their website for such adjustment, so I ordered it directly from them online. They notified me it was shipped over a month ago and sent a FedEx tracking # that said shipment info has been sent to FedEx. Later contacting ring.com they advised it was temporarily out of stock. After about two weeks waiting I asked them to cancel the order, which they agreed to do the next day. Nothing since, no refund or product shipped. I finally made my own wedge and fixed the camera position. Bottom line, the product works great, but their customer service is terrible.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ring DoorBell Pro Customer Support is Fantastic

    Posted
    Jody
    • My Best Buy® MemberMember

    I had read customer reviews on this product before purchasing. I knew that I would need to upgrade my internet speed. I did that and self-installed the Ring DoorBell Pro. I liked it well enough that a month later I purchased the Stick up Cam with Solar Panel. The device worked well, although it was extremely hot to touch. I also had a hard time getting it to work with my existing doorbell . Throughout 4 months I might of called Ring Customer Support 4 or 5 times. My customer support experience with the company was excellent. Always polite and tried to be as helpful as they could. Three months after purchase the DoorBell Pro quit working. The Stickup Cam worked great. I stewed for another 4 months on what to do as I had spent quite a bit of money with the company. I had originally came to this review section to re-read other's experiences with this device. I noticed that Ring was reaching out to those with bad experiences and urging those people to email Ring customer support. I thought what the heck? What do I have to lose? I sent off the email, got a prompt reply and the ball was immediately rolling. Within a weeks time a new Ring DoorBell Pro was installed and is working great. As stated in other reviews. You do need a fast internet connection, if you lose internet or electricity - you will need to set up the device again. Now that Ring Customer Support came to the rescue I am extremely happy with the DoorBell Pro.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great video doorbell

    Posted
    MJS28
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had read a lot of reviews and narrowed it down to the Ring Pro or the Nest and decided to go with the Ring for 3 main reasons. 1) The cloud service is $3.00 or $30/year compared to the Nest $10/month 2) It can handle lower temperatures which is nice for Midwest living 3) Setting up motion zones is included in the app and you don’t have to subscribe to the cloud service I will say the first doorbell I bought was defective, but support answered right away and was extremely friendly and helpful. Unfortunately I had to return the first one, but the 2nd one worked perfectly. It was easy to setup and the video quality works great. The Pro model is quicker than earlier versions of Ring so you will be able to turn on the camera while the visitor is standing there. You may see other reviews complaining about latency, but that is for older models of the Ring doorbell. The Pro addresses all those issues. The neighborhood watch feature is a nice bonus, but was not the main reason for getting this. Luckily the only video alert I have received for this feature is someone who found a lost cat. So far this has been a great purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A huge upgrade over the original model

    Posted
    WNash
    • My Best Buy® MemberMember

    I owned the Ring Video Doorbell, and while I found it a very helpful product for our security (we live in the city and get a lot of questionable visits to our door), I read about the Ring Video Doorbell Pro's stronger motion detector settings and the night vision, and felt that this would improve our home security. I purchased the Video Doorbell Pro when the item was first available, and had some initial difficulties with the set-up - our old house had an ancient transformer running to our doorbell, but a call to the Ring helpline was quickly answered, and I replaced our transformer with a $8 16-24v transformer, which allowed the night vision power kit to work. The Pro worked like a dream - allowing me to define zones for motion detection that excluded a busy street 20 feet from our doorway, a tree across the street that sways in the wind, a window next to our porch that picked up reflections and set up false alarms. I created minimal, irregular zones that anyone approaching our door or porch would cross. This has worked perfectly. The product has been perfect for our needs, a definite improvement over the previous version. And Ring's customer service is the top in its class - first line customer support is knowledgable, friendly, and diligent, and an engineer contacted me to ensure that my transformer issue was dealt with properly. I would not hesitate to recommend the Pro doorbell to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Easy to Install, Very High Quality Video

    Posted
    rgeade
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been searching for an option for a camera for the front of our house, we had looked at several options from different brands. We decided to go with a Ring because it offered the most functionality, and had a better price for the monthly video hosting. I picked the Ring Pro specifically because we already had an existing doorbell installed, and I liked the idea of the power being hardwired from our doorbell transformer. Upon opening the box, the instructions led me to download the app, and showed me a video to follow along with installation. Within 15 mins, I had the whole thing installed and connected to our home wi-fi network. I was extremely happy with the quality of video that this small unit produces. When we zoom in on video clips, we can seem very detailed images of faces from people walking down the street. After using the Ring Pro for a couple weeks, we have added a few motion zones so that we only get notified of motion in specific areas of our front yard (the drive way and sidewalk). I love that I know when people arrive at my house the moment they pull into our driveway; no more surprises! The best part is that we know that we can keep an eye out on our street and make it a safer place to live.

    I would recommend this to a friend