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Customer reviews

Rating 4.5 out of 5 stars with 942 reviews

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Rating by feature

  • Quality

    Rating 4.1 out of 5 stars

  • Value

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the 21.5 Cu. Ft. Side-by-Side Counter-Depth Fingerprint Resistant Refrigerator with Food ShowCase for its showcase door, quiet operation, counter-depth size, and design. Some customers have concerns about the ice maker noise, lack of adjustable shelves, compressor issues, and temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 942 reviews
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Perfect fit for a condo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far (one month in), I absolutely LOVE my new Samsung Showcase refrigerator. I researched for months on what counter depth model to buy that (1) wouldn't clash with the Whirlpool appliances that came standard in the new condo, (2) didn't hit the wall that comes out 3 inches past the 24-inch counter on the other side and (3) wasn't a French door model (too many bad reviews about bending down to access freezer). This unit met all those requirements! If fits perfect in the space, and is the ideal size for my family of two. Just enough refrigerator and freezer space. May be a bit small for a larger family or those that buy/store a lot of food. For us, it's perfect. Only reason giving 4 stars and not 5, is because it's only been a month...and I want to ensure that there are no problems with the unit. With time, it will become a 5!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Showcase door

    Rated 5 out of 5 stars

    Loving it so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Showcase refrigerator is beautiful. I knew I wanted a counter depth because of space limitations and I couldn't be happier with my choice. It's a great fit. I haven't had it long, but I'm loving it so far. It's taken some rearranging to figure out what is most useful in the showcase door. But it holds so much there are lots of options and it leaves plenty of space in the interior. The slide in/fold up shelf is very useful for being able to fit taller items in. I've had no problem fitting all I need into it. It will fit a medium pizza box, not a large. No problem for me since I usually wrap leftovers anyway. Food stays cold in the showcase section. Since this is my first side by side, the freezer takes a bit to get used to. I have plenty of space, way more than my old top freezer had especially since I no longer have to use space for ice trays. I am just getting used to having items in the doors, in bins and shelves. Not a problem for sure, just different. I will add that I have a chest freezer as I shop at Sams Club, but as I said this freezer is larger than my top freezer was. So if freezer space is a problem, you might want to get an in person look to see if it will work for you. Also since this is my first side by side, it's the first time I've had an in door ice and water dispenser and I absolutely love it. I followed the directions to flush the water and toss the first couple buckets of ice. I did have a small leak in the water dispenser at first, but after checking online, I found that it was caused by air still in the waterline. Flushing out more water solved the problem, no leak since. The fingerprint resistance is real. I use a microfiber cloth to wipe it down when I notice anything left behind and it's a so easy to clean. I was disappointed to find out from Samsung that the description on Best Buy is incorrect about the magnetic finish. After my magnetic photo would not stick I contacted Samsung about it. They say it is not magnetic and the description here is wrong. Minor issue. It is expensive, but a better value if you can catch it on sale. I did buy the Geek Squad warranty for peace of mind in case I run into any of the problems other buyers have. Hopefully, I won't need it.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Easy on the eyes and functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family has really enjoyed having the new fridge. It has a nice clean line to it and doesn't have handles that stick out and take up space. It also has a very convienant showcase door that allows kids, and adults, to get drinks out quickly without having to open the entire fridge. We are very pleased with our purchase so far. We have owned it for about 4 weeks and have had a house full of 7 people and multiple parties and it's been the center of many conversations!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love this refrigerators design, appearance and performance and to top it all off, it's a Samsung product .

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    No Complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i read negative reviews on this item but i haven't experienced any problems yet. My purchase was 4/14. i followed the directions of the installer to discard the first 2 gallons of water from the water dispenser and the first 2 full set of ice. the results were no leaks from the dispenser and no loud noise from the refrigerator. i like my fridge and it looks nice with the other samsung appliances in my kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Amazing fridge!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most popular fridge on the market, I can see why! Very convenient to have the show case door, To grab any item out of the fridge without having to compromise the temperature of the entire fridge. I’ve had issues with other fridges where I would open the fridge too many time throughout the day and my milk would spoil quickly from the temperature change. Definitely not the issue with this amazing fridge. Recommend to anyone trying to upgrade their appliances.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so happy that you're enjoying all the features of this great refrigerator, DrArnold! Samsung loves to hear from our satisfied customers. ^Jecca Samsung

  • Rated 4 out of 5 stars

    Looks Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this counter depth showcase for my new home. The showcase really does keep the milk cold; keeping all my frequently used items there reduces the amount of cold that escapes each time I open the door. The crushed ice in the door is nice- though it is loud. Downsides, it actually sits out from the counter because it needs space behind the unit for Best Buy's very long, required water hose. The new smell ruined the taste of my food for over a month. Baking soda and wet newspaper were not enough - it got better when I left opened containers of food scraps to absorb the smell.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Recessed handles perfect for small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek looking stainless steel, counter depth, side by side refrigerator with recessed handles are perfect for a mid modern galley style kitchen. Showcase doors are proving to be more useful than anticipated. Geek squad make quick work of small dings to doors in shipping. Completely satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking, works, like the inner front door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me get a few peeves out of the way. The water filter needs to be changed about every 6 months for about $20. There's an almost 3 second delay when hitting the ice button to actually getting ice, crushed or cubed. Someone new at the house isn't going to be sure they hit the right button. Have no need or care for the wi-fi/internet connectivity. That being said, we really like the look and the capacity. I like that the ice is inside the door, freeing up freezer space (tho we have a full size freezer in garage). And we definitely like the 'two front door' design where you can have quick access to a 'front and back' of the opening door. Guests find it 'cool'. So it has a little 'wow' factor which is fun. It's been more than two years now and it's been reliable. Other than a few minor peeves I think it's solid but I hate to just give out 5 star ratings when I feel a bit wanting (the ice delay and filter maintenance). And you do have to be a bit careful about the double front door in terms of closing properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant when we had to replace a larger, GE Monogram fridge -- WOW are we surprised at how much this holds. We love the showcase access to get frequently used items. Love the top drawer in the freezer, it holds 4 boxes (of 6 ea) ice cream bars (after we take them out of the box) I also like the drawers in the freezer. My only 'complaint' is that the ice takes about 3 seconds before it kicks in -- it's an odd pause, but nothing I can't get used to. We also like that there are no handles, it's really easy to open, and no fingerprints!!

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Super great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hokey second door thing is actually something that works!! Love the ice and water! Quiet , sleek, makes the kitchen100% sweet. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 4 out of 5 stars

    Sleek and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance! Style is sleek yet practical. Has the "cool factor" with the showcase door. Great choice for those with limited room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I just love this refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled that I managed to buy this refrigerator for $900 off the regular price from Best Buy. This refrigerator is exceptional. I love absolutely everything about it. Even though I've only had the refrigerator for about a month, I know it will last and not have any issues since it is a Samsung. I love Samsung products.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistant, Showcase door

    Rated 1 out of 5 stars

    Really Nice Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We took a look at the reviews before purchasing and decided to go with this fridge. It replaced a Bosch side by side that had a compressor issue out of the warranty period. We decided to try another brand. And we are so happy we did. First of all, the stainless on this fridge is amazing. I've had it for over a month now and I have yet to need to polish it. It shows no prints. The showcase door is good. I keep things that I use a lot on the door. I'm still trying to get used to it! I love the fact that the handles are built into the door, very sleek and good for our kitchen layout. The ice maker can be a little loud when dropping cubes, but not enough to change my mind about the fridge. So all in all, a good buy. We got it at a great price and the next week it was on sale for $100 less and Best Buy was great in refunding the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality fridge, looks fantastic. I especially like the doors, careful thought went into redesigning the doors on this model. Love the way the doors split up the space. It's much easier to organize food and drink in this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love this this fridge, the 2 Doors is great with kids taking out there drinks etc. Does get a little loud at times But it's a nice fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Samsung Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Samsung 22CF Showcase Frig is great. It fit's in a tight place and looks great. The delivery people were great also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This items it work of me it the best refrigerator that I have

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The demensions are wrong!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a lot of research to buy a new fridge and we need a fridge 36 inches wide or less, so this fridge is listed on samsungs website and Best Buy's website as 35 7/8 in width and after waiting 4 days for the fridge, it was not the size it stated, check my photo out, the delivery guy measured the fridge and it was exactly 36 inches, also on the samsung packaging, it says "installed Demension 36 inches wide" No where did it state 36 inch wide ANYWHERE!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my regirator and recommend this item to anybody I know.

    I would recommend this to a friend