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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 942 reviews

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Rating by feature

  • Quality

    Rating 4.1 out of 5 stars

  • Value

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 21.5 Cu. Ft. Side-by-Side Counter-Depth Fingerprint Resistant Refrigerator with Food ShowCase for its showcase door, quiet operation, counter-depth size, and design. Some customers have concerns about the ice maker noise, lack of adjustable shelves, compressor issues, and temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 942 reviews
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Looks and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it,not noisy at all,no problem with ice or water.Everything working just fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just not a fan of stainless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this refrigerator a week and then exchanged it for a white Samsung. It was very quiet and everything worked great but this was my first time to have a stainless appliance and I'm not a fan. I couldn't keep it looking clean. Also, INITIALLY I loved the door in door but the one I replaced it with doesn't have that feature and I don't miss it at all. Actually I think it uses a lot of the interior space. If you like stainless this refrigerator is very good looking and quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use nice to look at

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator. It fits perfectly in to the space that was designated for it. There is just enough space for everything that I need. Im so glad that I have it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks good but very tempermental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely disappointed in the Samsung refrigerator. We've made 3 calls to the customer service center in the first 3 weeks. The first time the computer and compressor stopped working at night and by morning everything had melted and warmed and had to be thrown out. The second time it stopped working the customer service people told us what to do to get it started again. The 3rd time it stopped the customer service center is sending a repair service. They said it could be an computer problem or maybe something with the ice maker. We cannot depend on it. I'm told this is not a warranty covered issue. So, after having the appliance for a month, if it happens again we will replace it with another refrigerator which will not be a Samsung.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Samsung Refrigerator. It is sleek in design and I love the door in door feature!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get tons of compliments on this fridge. The showcase is such a great feature. Easy access to my creamer in the morning.. and bottle of wine in the evening :) Lots of space for it's size.. only small issue is ice cubes often come out crushed.. but when I select crush and select cubes again it usually does the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the samsung refrigerator. works great and i have so much room for food and frozen items I love it

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Perfect for my condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth combined with the handless design is perfect for my small kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 3 out of 5 stars

    3rd time a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So for it is good. I can only give it a 3 right now as the first one had a noise like a jackhammer and to be replaced. The second one had to be returned due to the water line freezing when the ice was running. Right now th third one has been solid. We love the showcase door and it works great for the kids.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great fridge ! Fits perfectly in my small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Compact, quiet and fits perfectly in my small kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    very nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love way looks and what it does keep our food at right temp.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Great fridge so far. Love the showcase door.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got the refrigerator, and I am very pleased with it. The showcase door works perfect for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the refrigerator. Since we moved the old one to Garage, we bought the counter-top model thus freeing more space between the fridge and the kitchen island. Showcase feature is awesome and ice maker makes ice very quickly. I still am not able to use the Samsung app coz the fridge fails to connect the wifi through the wireless access point. Hopefully it will last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality better than most, heavy doors but easy to operate, somewhat reminiscent of commercial grade unit. Good relative counter depth. Runs quieter than our failed 2015 LG. Warranty much better - clearly states 10 warranty on compressor vs LG's poor warranty and high cost to repair the compressor.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Easy to organize and sharp looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit nicely in our needs. Plenty of space . Ice maker is compact with enough ice for our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best fridge I have purchased in a long time, since I had to get rid of my Samsung fridge because it was too large to fit in our new condo. For its size, its incomparable. Although a friend warned when the light no longer works, it's hard to replace. The water/ice is tall, so I can put a large cup/glass under there!

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    great. product, fits the bill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, easy door access, kids love the show case door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refridgerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read plenty of reviews about how everyone has had problems, but if you read the instruction manual and make sure you follow the instructions you should have no problems!! The only thing I am not sure about from other reviews is if the automatic ice maker will stop when it's full!! I shut it off after it's almost full and turn it back on about halfway down!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Fridg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great except the ice machine tends to crush ice even when the cubed option is chosen

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Terrific fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this Samsung fridge, it’s has lots of space and well designed

    I would recommend this to a friend