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Customer Ratings & Reviews

Your price for this item is $759.99
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The regular price is $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 720 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, quiet operation, and user-friendly design of the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash. Many appreciate the convenience of smart features that allow them to program the washer remotely. While some users find the washer to be tall, others wish for higher water levels during the normal cycle. Occasionally, customers have reported issues with error codes and violent shaking during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 720 reviews
  • Pros mentioned:
    Large capacity, Quiet

    Rated 5 out of 5 stars

    Beautiful Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 10yrs of having my Maytags the washer started skipping cycles so I opted to upgrade to this brand. This is my first set of Samsung washer/dryer. The photos online doesn’t do them justice. They are absolutely beautiful, the color is amazing with the rose gold trim. I love how large the washer is, definitely bigger than what I had. For reference I’m 4’11”, I can’t reach the bottom very well but I don’t mind. Love all the settings and the SmartThings/Alexa connectivity. It washes my clothes very well and the cycles are not loud. I had Best Buy install and haul away my old ones. The delivery was seemless and the gentlemen that delivered and install were amazing. The connection on the back was cleanly and neatly installed with the stainless steal connections I purchased. So far I am extremely happy with my purchase and the service provided by Best Buy. My one complained is that the website erroneously stated a delivery date that was incorrect and I had to wait a little over a month to get them delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet, Smart

    Rated 5 out of 5 stars

    Samsung-5.5 cu ft. Top Load Washer with Super spee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washing machine. I enjoy the smart option to program it through my phone as well. It is very quiet and efficient. I enjoy the many settings that it comes with as well. I would highly recommend this Samsung washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet

    Rated 5 out of 5 stars

    Samsung large capacity washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra large capacity washer has been amazing. The clothes come out very clean and the washer can accomodate large bedspreads, quilts, furniture blankets, etc. Runs quietly and smoothly. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet

    Rated 4 out of 5 stars

    Great washer for the price. (Got on sale)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super deep tub, it is very quiet and smooth running. Washer will handle any kind of loads. Need long arms or a stool to reach the bottom of the tub.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Smart

    Rated 5 out of 5 stars

    Chic & Spaceous!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and I love my new machine! It's not loud. It has a large load capacity, and the color combo is chic! I love that I can syc to my Samsung phone and I will get alerts, when the load is done with it's cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet

    Rated 5 out of 5 stars

    Beautifully Functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this washer! The capacity is amazing. It's quiet and it's pretty!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Great washer/ dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer/dryer combo. Nice color, quiet, and very efficient so far. Fits perfectly in our laundry room, and wife is happy! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Amazing Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. It gets my clothes clean and is very quiet and efficient. I highly recommend this washer to anybody who is looking for a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet
    Best Buy Employee

    Rated 5 out of 5 stars

    Great washer and dyer set

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, one of the best washer and dyers I've ever purchased. Connecting the app was slightly difficulty but was eventually able to get it set up. I appreciate the features that help the up keep and its suggestions on the most appropriate wash / dry cycles. Its also rather quiet. Which was a big plus for me. Overall, Id recommend this washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Smart

    Rated 5 out of 5 stars

    Huge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are huge. Like the biggest washer and dryer I’ve ever seen. Which is why got got them. Very highly recommended. Good clean and works with the smart things app.

    I would recommend this to a friend
  • Cons mentioned:
    Water level

    Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a good washer only things I’d say is bad is that when use the deep fill wash it doesn’t use as much water as I’d like

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great washer at better price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial use is GREAT! We have done 4 loads so far and this unit is very quiet. I will update after more use, but initial review is better than expected. We have several Samsung appliances, and have been very happy with all of them. So far these are no exception.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Big washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the largest washer I have ever seen for home use. It easily fits a queen sized winter comforter with room to spare. Its so deep I have to stretch to reach the bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Mr. Joseph Morris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaves our laundry fresh and clean as promised. The capacity is awesome we are able to do our entire laundry in just a couple of hours

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great Buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance has an appealing look and is very quiet. The basin is large enough to accommodate a queen size comforter, allowing room for an adequate washing.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a big and good washing machine. Easy to use. We like it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Smart

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our washing machine, it pairs beautifully with our dryer and laundry room. I love that I can receive a message on my phone indicating my laundry is completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful & efficient!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this washer! I chose the Champagne color and it is beautiful! There is no center agitator which is great because straps on clothes don’t get caught around it. A normal load can be completed in just under 1 hour. A twin sized comforter caused the drain to be blocked as the load was too heavy so just be mindful of that. I had to cancel the cycle, rearrange the comforter, and run a rinse cycle to drain all the water. There is a convenient spout for spot treatment before washing which I love because my laundry room does not have a sink. I am so happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, this is good washer very silent no big noice wash very quick. , complete dry after finish, very clean, my wife like this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Great washer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer it fixes itself when it has an uneven spin load!!Huge washer!!

    I would recommend this to a friend