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Customer reviews

Rating 4.5 out of 5 stars with 165 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 165 reviews
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    A great accessory for your Samsung Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use Dex with my Galaxy Note 9. I works great and it is nice to be able to use my phone as a computer. It was easy to setup and there have been no issues with using it.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Samsung Dex

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gadget is pretty awesome! I've had it for a while and never really had an issue. I like to take it with me when I travel that way I can use it with TV at the hotel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device, turned my Note 9 into a CPU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works great. Simply connect an HDMI monitor, Keyboard , mouse and you will have a full computer. Apps can be sized to fix the screen. I also hooked up a bluetooth controller for gaming. It worked perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Dex is amazing, but prefer the standing dock style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a Samsung user and haven't tried Dex, it's amazing. This dock Acts as a mouse while connected but I ultimately exchanged it for the standing mount dock version for the application I was using it for

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Easy Way to get a computer-like experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free dex pad is super easy to use. As soon as I plugged my note 8 in, Samsung Dex booted up and provided a computer like interface. Connected a bluetooth keyboard and mouse to it and the hdmi cord going to a TV and I was all set.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my unit after a day or two hoping it could replace a laptop - its just not quite there yet - if you need light productivity, this is fine for you. Dont expect it to replace a laptop/computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every cent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, you can use your monitor for sound, however you need to change it in the dex setting. For some reason it is set default to the phone. It is 10x better than a normal type-c to hdmi adapter.it keeps your phone cool and charges your phone. Also the ability to use a mouse and keyboard are a huge plus. I dont have internet so i need to use mobile hotspot to use my laptop and game consoles; this makes it to where i can use my phone instead on a bigger screen. It is definitely worth getting if you are looking for a type-c to hdmi adapter. Its not cheap, comes with a fast charger, and with the clearance sale, nows the time to buy!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Helps

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this to make my phone as a computer. Handles it very well. Keeps my phone cool and allows for some good usage

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great continuum device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use after docking my phone. Its nice to use a keyboard and mouse and have a desktop view too. Really dint need a computer. I can just use my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent, you can make your phone a computer. The only disappointing thing was the charger does not support fast charge on the Dex when it is connected on its own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with my S10 plus I wish it was compatible with otterbox case so I wouldn't have to take it out of the case it also charges it but slowly

    I would recommend this to a friend
  • Cons mentioned:
    Hdmi, Usb-c connector

    Rated 1 out of 5 stars

    Product says s9 but doesn't work well with it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of the problem is that the usb-c connector is too tall for the phone without a case. With different cases the height could vary and not fit right. In my case it didn't fit right and it was loose. Second the hdmi is unreliable, may be because it was open box but also I've read other perople had this problem so not sure. It disconnects every few seconds. The wirless charging is good and fast. Also the box said it is for s8 although the description for best buy says it is for s9. but it didn't really fit and didn't work well. I found a thrid part hdmi usb hub with hdmi connecitons works better and then adding a wireless charger separately does the samething in total as the dex and a bit more reliable. However wirless charge paused error still occurs once in a few hours. But simply lifting and replacing it seems to fix it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Desktop mode

    Rated 4 out of 5 stars

    Cool gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty cool. it turns your phone into a desktop, but it is also good for plugging your phone into your TV.

    I would recommend this to a friend
  • Pros mentioned:
    Desktop mode

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a cool addition to the living room. I can hook up my phone like a desktop and surf the internet from the couch.

    I would recommend this to a friend
  • Pros mentioned:
    Desktop mode

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well as advertised. An excellent way to maximize your Samsung phone. Even just as a screen mirroring device, it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing does come in handy I will say. It does exactly what its promoted to do. I do have some gripes however. Its marketed as supporting 4k. Unless I'm doing it wrong, it does not. I connect into my 4k Samsung TV and it will only output in max res of FHD. Wont even let me select QHD. Also, apps like VUDU/NETFLIX/ETC.. do not support full screen. So you're forced to view in a tiny window. Annoying to do on a 50" Samsung TV. Those things aside, I do like it and reccomend.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, we're happy to hear this product is working as expected. Thank you for choosing Samsung. ^Ash Samsung

  • Rated 4 out of 5 stars

    Really neat technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device when you have a monitor or TV and a keyboard. Used it with a Bluetooth keyboard to avoid plugging anything extra in, and was able to use most of my applications even the ones meant just for phone use. Unfortunately my Verizon text message app did not work although it did still tell me when I had a message in the notifications. The hardware itself is good except it feels a little wobbly. And you can't use it with a case unless you get a small USB C extender

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Good for on the go laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go PC, also i hook it up to HDMI port for Alpine Halo9 stereo! Works flawless

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Best dock for Samsung Note9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed to turn my sons note into a chromebook...

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Nice Docking station

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised this dock works so good. Allows different options with my Note 9.

    I would recommend this to a friend