Customer Ratings & Reviews

My daughter needed a newer phone recently, her S7 was starting to show age and before she went back to college we looked around. We looked at iPhones, LG, Google, etc It came down to the Pixel 3 or the S9, why not S10? Price, simple as that. We are not very interested in iPhones, had them, don't care for the ecosystem. Anyway, daughter decided on the Pixel 3 against my recommendation of the S9. She hated the Pixel 3, not because it was a bad phone, but more because of the ecosystem the Samsung has created. Not to mention you cannot control the haptic vibration strength. The phone vibrates FAR too softly to be useful, even on the table right in front of me I could not hear it or feel it. There were other little things she disliked as well, so back to BB for an S9. In the end, she is very happy with the S9, feels back at home in the Samsung ecosystem. The S9 has a ton of great features which you can find on the internet, but sometimes it is the little things that matter most. I have had a S3-S9 and loved them all. They just work and while other phones might offer a better this or that, in the end Samsung always pulls me back because of the complete package nature of their phones. Others get it too, but Samsung does it best IMHO. You decide what's right for you, but the S9 is an excellent phone.

i like the size and weight as it fits well into a small hand., even with a protective skin. I do not like the proximity of the Bixby feature so close to the right side on and off, as it is easy to activite something you don't intend to start up. the connectivity works well with a Verizon hook up. I got a good price in late 2019 from Best Buy on lilac back color. I wish the lower setting to open the phone would be be more pronounced with a sound or thumb sensation as in the Galaxy 7. It is too subtle to know if anything is going to happen or not.

Love my galaxy S9. Great camera with more features that I continue to learn about as I use the phone. Love the video super slow motion as I video my grandkids in their sports activities. The wireless charging is awesome to use, not having to plug it in each time it needs recharging is really convenient. So far I am really pleased with this phone and battery life is excellent.

Great speed, long battery life, easy to use. This is a great phone

This is a great phone. Easy to use and mostly responsive though it freezes a bit sometimes - definitely more than my S4 used to. It's larger than my old phone as well. I wish cell phone companies would stop making screens larger - it's incredibly annoying as phones no longer fit in pockets, wallets etc. The biggest drawback by far is the awful Swype keyboard. I think it's because they used to use Nuance's keyboard (which was incredible) but Samsung decided to create their own horrible, poorly-made keyboard and foist that on their users. This keyboard is absolutely terrible at predicting words. What's worse is that it changes words from the correct word to the wrong word *after* you've already typed several more words making it difficult to catch mistakes because you've already read through the previous message and *falsely* assume it's still correct. This is with autocorrect turned off!!! Writing this reminded me of that and I went back to double check my previous text - lo and behold, "words" had been switched to "weird". Anyways, with the exception of the very, very bad keyboard, it's a good phone which is why I'm giving it four stars. Also, warning: like other Samsung phones it has a bunch of useless bloatware installed (think NFL app, IMBD app) some of which you can uninstall but most of which you cannot.

My Galaxy S4 died a slow and unceremonious death in recent days. No big loss... I'm not a talker or a texter. I didn't miss it at all. I have computers in almost every room of my house, so my head isn't stuck in a cell phone screen all the time. But recent circumstances required that I upgrade my phone so that I could be reached when necessary. The day after I got this, I found out that Samsung was soon to release a newer version of the Galaxy, but I don't care. This phone more than meets my needs, and it's a marked improvement over the dearly departed S4. Loving the curved 5.8 screen and the sound quality of calls and audio. Straight out of the box, as soon as I set it up, it married up with my television, washing machine, sound system and every other Bluetooth-capable gadget in my home without any help from me. Will I get a 400 GB SD card to expand the memory? Of course! Will I get a Galaxy Watch? Absolutely! The camera is very good, even in low light conditions. The colors kind of pop, so I probably won't rely on it for pictures that really matter. I have 2 DSLRs for that, anyway. But for its original <raison detre>, for example, being a *telephone*, this one is hard to beat!

We purchased this phone when our old S4 turn on switch decided not to work all the time. The BB crew in Surprise AZ did a great job of handling the paperwork plus transferring all the contents from the S4 to the S9 phone. We are very happy with the features, camera and color of this new phone. Now it matches my wife's S9.

This phone is awesome out of the box but still needs some adjusting of settings. Im coming from a Droid Force, so I was worried about battery life because I had the battery mod to extend battery life. I am not a power user, so I can go a full day with anywhere from 30 to 45% remaining. I used the camera in pouring rain and it didnt skip a beat.

It is easy to use, fast, and can take good quality pictures.

First thing that impressed was the clearest picture ever seen on a cell phone, it is easy to use, the sound is clear and is loud enough to actually hear without straining if watching a movie or listening to music. Yet the best part is the battery life, You can go all day without having to recharge. Really pleased with this purchase.

Great battery life! Lightning fast. Pictures are great!

Only had the phone a week or so but have it all set up and so far, it seems to be an excellent replacement for my old S-6 which was dying. Battery life appears to be very good, screen is bright and clear, camera is excellent and it actually makes phone calls in addition to all the other stuff it does. Very happy so far.

This is my first smart phone after years of using a basic phone. I hated it at first and was very lost. I went back to Best Buy when they were slow and one of the reps spent about 30 min. with me showing me how to use it. I love it now and wish I would have made the switch years ago. I am still learning different things about it and will probably never use it to its' full potentail but it does what I need it to. The price was a real hit but that is what they go for and I had no choice, my trustly old basic was dying!

Great phone. Fast. Lots of memory. Will see how long the battery lasts. One complaint - disable the Bixby button. Way too easy to click when trying to turn on or double press to launch camera. Great price at BestBuy. Much better than the deal at Verizon.

The S9 brings welcome upgrades. It is faster, smoother and ever so slightly larger than the S7. Some of the new features are gimmicks like the emoji-picture, but the regular camera and overall speed are impressive. Much more freedom than with an Apple product.

It's still very early on but it is what I expect in a galaxy. I upgraded from an S5, yes you read that correctly. This is my 3rd or 4th galaxy. Battery life decent. I'll see if the quality of this charger is better. I like my old keyboard better. Not a huge fan of this curved screen & the request to record my voice if I use text to talk. Camera is great & love that you can expand memory of course. I hope this one lasts as long or longer than the last, especially as much as phones cost now.

This is the 3rd generational upgrade I have made with Samsungs and each time I am glad that I made the choice. Responsive, smart layout makes it a breeze to navigate. Camera is top of the line. The upgrades on this from the S7 edge I was using before are beyond amazing. So glad I ended up with this phone.

I upgraded from an S7 to the S9. Great screen! Call quality is also good, as is the camera. Didn't think I'd like or use the Edge screen but the People portion of it is coming in handy. I think the battery life is better than the S7 and I thought the S7 was pretty good. Would very much recommend!

I upgraded from the Galaxy S8 and while it doesn't look much different I do notice a difference in the little things. The finger print scanner is placed better and is very fast/accurate. The camera is also outstanding. Also got it on a great promo price at 18 a month with Verizon. At that price you can't beat it.

Product is as advertised. Light, durable, fast and well designed. As with all previous Samsung gear, connectivity on Verizon is excellent. Battery life is great and it was worth the upgrade - came from an S7. Have moved all upgrades thru Best Buy as the deals are more readily available