Customer Ratings & Reviews

We bought this just to help manage our dog’s shedding (golden retriever). And it does it well enough. It’s not perfect, if you want perfection, this misses spots. But it’s a lot better than having to vacuum manually every day. The app is just okay. You can only schedule 2 activities a day, so if you are trying to break up jobs into multiple sections, it’s not really possible, you have to get it down to 2 things per day or tell it to clean manually. It does a good enough job avoiding obstacles and not getting stuck. So far it’s only been stuck once. It ran into a towel near the laundry room and couldn’t get out. When that happened, we had to put it back on the base. And it was a mopping run, so the mop was wet, but I didn’t see an option to manually start the drying process in the app. The thing is: it’s a lot of money, for not being nearly perfect. Yes, it does what I bought it for. I got it on sale, and I would buy it again for that price. But if I didn’t have a golden that sheds like a golden sheds, I don’t think I’d be nearly as happy with the purchase. Would I recommend it? Maybe. Depends on what you’re looking for.

Really great for daily maintenance. Sweeping and mopping used to take hours and was so exhausting and when I finished I still had the occasional cat fur tumble weed. Now I have peace of mind that in between mopping the whole house is getting a sweep. I was worried how effective the mop would be with the pad but I can attest that when I last mopped the water was significantly cleaner. Not that I’ll replace manual sweep and mopping but I have less allergy fits and my home smells nicer. Wouldn’t call it never touch. I’ve had to clean the robot and did have the best resources to understand how to do it. Front wheel was badly wrapped In fur and none of the reading or videos told me I could pop the wheel out. I took the risk because it was stopping the rot from docking so battery drained while on the ramp or near it.

⭐️⭐️⭐️⭐️⭐️ A Game-Changer for Clean Floors! I’ve used several robot vacuums in the past, but the Shark Robot Vacuum & Mop PowerDetect NeverTouch Pro Combo stands out as one of the best home cleaning devices I’ve ever owned. From the moment I set it up, I was impressed by how user-friendly and intelligent this robot is. Setup was a breeze, and the app interface is clean, intuitive, and loaded with customization options. The mapping feature works quickly and accurately, creating efficient cleaning paths and avoiding obstacles with ease. The PowerDetect technology is impressive—it automatically adjusts suction based on floor type, giving a deep clean on carpets and switching seamlessly to hardwood or tile without missing a beat. The mop function adds even more value. It does a great job refreshing the floors and leaves a subtle, clean finish without soaking them. NeverTouch Pro is not just a gimmicky name—it really means hands-free convenience. The self-emptying base is a major bonus, and it holds a surprising amount of debris. I love that I don’t have to touch or clean the bin after every run. It’s perfect for busy homes or pet owners like me who need consistent, reliable cleaning without extra effort. Battery life is excellent, and the robot returns to its dock, recharges, and resumes cleaning where it left off. It’s thorough, quiet, and smart—a true upgrade in home automation. Bottom line: This Shark combo vacuum and mop is worth every penny. It’s powerful, efficient, and makes daily cleaning something I don’t even have to think about anymore. Highly recommended for anyone looking to simplify their cleaning routine and enjoy a spotless home!

I've had Roombas, Roborocks, Dyson, Dreame & Neato Robots and this is my first Shark. All of these promise to make you forget about cleaning and have minimal maintenance (hence the "NeverTouch" branding on this one) & while it definitely means you'll be taking your normal stick / upright vacuum out to clean, these cannot fully replace it. This particular vacuum has been good so far. It has reliably vacuumed & mopped our rooms with minimal problems. The app itself is a little lacking in features & customization that you would see in Roborock or iRobot's apps, but it gets the basics right. I haven't had it long enough to get any notifications yet, but I am curious to see if the app prompts me to perform some of the more common maintenance tasks. Roborock is really great at this. Despite the "NeverTouch" branding, you do have to ensure you are cleaning the various sensors, wiping down the clean dock, etc periodically or cleaning performance will degrade over time and you run into problems. I would also recommend emptying the dirty water bin at least daily or every other day. If you leave the dirty water sitting, it will STINK. Throwing a little vinegar at the bottom will also help prevent this as well. For the sale price of $699, this robot is well worth it. I wouldn't pay the full $1000 price and having shelled out $1000+ for a robot vacuum before, I will say that none of them warrant that price. You are getting very little in return for that increased price when compared to something like this in the $500-700 range.

I had the SharkMatrix robot system with mop accessory. It was awful and scratched my base boards because it couldn’t always tell it was near an obstacle. I ended up exchanging for this Shark PowerDetect with NeverTouch Pro docking station and it was a pleasantly dramatic upgrade. One thing I wish it could do, which is use the app to “force” the vac to dump the gray water and dump the dust bin AGAIN because earlier this morning it couldn’t find the dock (unsure why) and I had to pick it up and place back on the dock by hand and it did not auto empty either gray water from mopping or the dirt chamber on the robot. Also, I have bath rugs in my bathroom. It detected them as carpet during my initial mapping run - which is great but even after picking up the bath rugs and asking for a “mop job” the robot “remembered” there was a carpeted surface BEFORE and dodged the whole area there during its mop session. So now, there’s no way for the app to force the robot to “retrain” itself in that specific area that there’s no carpet. I had to literally delete my map and have the robot RE EXPLORE my whole floor plan again (this time without the bath rugs present) so it can re learn my whole floor. Totally annoying and took over 90 minutes for the robot to explore my 900 sq ft floor plan! However I will say the robot has been very helpful. When I’m tying to do a “vacuum only” session, it will literally “drop off” the mop pad at the dock station and when I am mopping, the robot “raises itself” above the carpet so that the mop pod never touches my carpet or living room area rug. All in all, it’s smart, I’m content for the most part but minor annoyances which I hope will be rectified in a future software upgrade.

I’ve had the robot vac mop dubbed Clean Elizabeth, a little under a week and have used it to clean and mop most of my house. I very satisfied so far. I didn’t pre vacuum the house and it left it clean. I haven’t mopped in 3-4 weeks and the floors were left clean. I probably need to spot scrape some caked up debris before running it again just because it does clean the floor but cannot do anything about dried up spot dirt. It does not use a lot of water and is pretty quiet, much quieter than m basic roomba. I scheduled it at 6 am Saturday morning to try out the scheduled setting and it ran without me knowing not until the dogs started barking. Will I recommend it? YES and I have recommended it to family and friends. Best Christmas gift to myself as I hate mopping with a passion.

This is by far my favorite purchase in the last few months! The shark robot vacuum and mop cleans so well and makes my house smell so good for when i come home! It its amazing if you have dogs that shed like i do, it gets all the dog hair that woukd normally be floating by on the floor when i come home from work. The built in air freshener to the base station is such a nice touch so when it dumps from the vacuum to the station a nice smell comes out instead of that gross vacuum smell you woykd typically think of. 10/10 have recommended this product to everyone i know with pets!

We got this for our upstairs, especially for getting under the bed. It took us three tries to get the mapping right. Finally, once the mapping was done, we designated 3 separate zones. We were surprised how much dirt was in the bin after only one pass. The water was pretty dirty too! I like that you don't have to empty anything for about a month. You may need to add more water/solution if you use a lot. If the robot starts to lose battery power, it will tell you it's going back to the docking station to recharge and will take up where it left off. You can also see on your phone all the areas it cleaned, so you know if it went where you wanted. Super easy to set up "no go" zones where you might have a bunch of wiring. We did tape down our electric blanket cord and it has had no problems. Highly recommend. Would have given it 5 starts but I'm not very patient and it takes quite a while for the robot to map out your area! Lol.

We have had several robot vacuums over the years, and this one has been the best. It is quiet, vacuums thoroughly, and although I was skeptical about how well the mop feature would work - it does an excellent job. We have 6 dogs that all shed, and run our vacuum on a daily schedule, sometimes twice a day. Our floors are cleaner than they've been in years. Worth every penny!!

This is my third robovac but the first one with mopping ability. I totally love it. The machine automatically fills with water and cleaning solution, empties both dirt and dirty then cleans and dries the mopping pad. All I have to do is empty the bins periodically and refill with fresh water and solution. If I don’t do it in time the machine audibly reminds me it needs water. It can’t get much easier than that. Mapping was super simple, getting it right the first time. I love that I can also have it spot clean or clean only specific rooms. The software is easy to navigate. I couldn’t be happier with it.

Set up was fairly easy. Had to prime the water dispenser multiple times before it would work properly. That was frustrating and there was not any direction on how to complete. But the vacuum and mop now does an awesome job!

Easy to set up in home and through the app. Surprisingly quiet, it does an absolutely amazing job cleaning the floors. It makes our life so much easier having one last thing to do each day, especially since we have all wood floors!

Overall very good, very useful to have the product that vacuums and mops, great cost benefit, it is silent (we have had other brands that are noisier) the only problem I would say is that the mops do not vacuum some spots. Some considerable sized dirt (for example grains of rice) are left behind

This machine is a beast and worth the money. Runs quietly and once it maps your household it is very dependable to clean thoroughly.

I’m really impressed with this robot! It vacuums and mops really well, and the self-emptying and self-refilling features make it super convenient.

Very good at mopping but subpar at vacuuming. Map your home good and takeaway some chores. The biggest issue is the very bad app.

Very Impressed with the quality of the vacuum and mop job that it does. Unit took a while to get it setup, and then it has to map the entire house which also took a while. Once that is done, we set it on a schedule, and it just works. We appreciate the extra helper while we are at work. We caught it on sale which definitely helps the happiness from a cost perspective!

very quite and does a good job, mopping is the best

Works Wonderful! We are very happy with the cleaning and the mapping worked perfect!

This thing works great vacuums and mops very efficiently. Gets on the legs of my dining room table and leaves the floors very clean feeling. It’s fun watching it blow the dog hair out of the corners and from behind open doors. I would for sure recommend it.