Customer Ratings & Reviews

Takes some figuring out. Frustrating at first. Nuances of programming you have to figure out that instructions don’t tell you. Spent a fair amount of time online. But, after I got it figured out, I will never not have one of these. No furniture damage. Never has gotten stuck, it can always get undone. My floors have never been cleaner. It makes vacuuming fun!

We have had several robot vacuums over the years, and this one has been the best. It is quiet, vacuums thoroughly, and although I was skeptical about how well the mop feature would work - it does an excellent job. We have 6 dogs that all shed, and run our vacuum on a daily schedule, sometimes twice a day. Our floors are cleaner than they've been in years. Worth every penny!!

Set up was fairly easy. Had to prime the water dispenser multiple times before it would work properly. That was frustrating and there was not any direction on how to complete. But the vacuum and mop now does an awesome job!

This machine is a beast and worth the money. Runs quietly and once it maps your household it is very dependable to clean thoroughly.

This is by far my favorite purchase in the last few months! The shark robot vacuum and mop cleans so well and makes my house smell so good for when i come home! It its amazing if you have dogs that shed like i do, it gets all the dog hair that woukd normally be floating by on the floor when i come home from work. The built in air freshener to the base station is such a nice touch so when it dumps from the vacuum to the station a nice smell comes out instead of that gross vacuum smell you woykd typically think of. 10/10 have recommended this product to everyone i know with pets!

I hold my reviews for truly remarkable products. Although I have only been using this robot for about a week, I could not be happier. I thought my carpets and floors were relatively clean, this Shark definitely has proved me wrong.

This is our 4th vacuum robot and this one is by far my favorite. It does an amazing job! Its so quiet and I love how it lifts the mop up when vacuuming the rug and go over thresholds. I highly recommend.

This is my third robovac but the first one with mopping ability. I totally love it. The machine automatically fills with water and cleaning solution, empties both dirt and dirty then cleans and dries the mopping pad. All I have to do is empty the bins periodically and refill with fresh water and solution. If I don’t do it in time the machine audibly reminds me it needs water. It can’t get much easier than that. Mapping was super simple, getting it right the first time. I love that I can also have it spot clean or clean only specific rooms. The software is easy to navigate. I couldn’t be happier with it.

I’ve had “Tony Shark” for a few weeks and my floors have never looked better. 5 pets in the house and I never have to deal with litter crumbs or hair anymore. Even my man gave in and said it was better than our old Roomba. Super easy to set up and understand. You put in on a schedule and forget about it.

Very good at mopping but subpar at vacuuming. Map your home good and takeaway some chores. The biggest issue is the very bad app.

Very Impressed with the quality of the vacuum and mop job that it does. Unit took a while to get it setup, and then it has to map the entire house which also took a while. Once that is done, we set it on a schedule, and it just works. We appreciate the extra helper while we are at work. We caught it on sale which definitely helps the happiness from a cost perspective!

Overall very good, very useful to have the product that vacuums and mops, great cost benefit, it is silent (we have had other brands that are noisier) the only problem I would say is that the mops do not vacuum some spots. Some considerable sized dirt (for example grains of rice) are left behind

I have hard wood floors and I purchased this hoping it will help. We have a saint bernard that sheds a lot and drools a lot. After using this Shark vacuum and mop robot, our floors have never looked cleaner! It was very easy to map through our house and we have a large house. It transitions effortlessly over rugs and into the bedrooms that have carpet! We also have stairs amd i was curious to see if it would recognize that or fall. It recognized the stairs with no issues and gets as close as possible no problem! It's truly a fantastic product! I would highly recommend to anyone!

I’m really impressed with this robot! It vacuums and mops really well, and the self-emptying and self-refilling features make it super convenient.

I was very happy model. It cleaned my floor throughly. And I liked the new sensor it keeps it from getting stuck as often other models.

This thing works great vacuums and mops very efficiently. Gets on the legs of my dining room table and leaves the floors very clean feeling. It’s fun watching it blow the dog hair out of the corners and from behind open doors. I would for sure recommend it.

Works great. Very fast cleaning and decent battery life. Hardly getting stuck like the iRobots. Also able to clean in the dark. The App lacks many features though. Disappointing that I can’t set a scheduled clean where I can select specific rooms to clean.

I bought the product because I like clean floors but I am lazy and don't want to vacuum and mop every other day. This keeps the floor's surprisingly clean and is able to maneuver better than any other robot vacuum. I've had before.

The Shark vacuum does an amazing job cleaning and mopping—it leaves the floors spotless without much effort. It’s easy to use and the app is simple to navigate, but it could definitely improve. For example, it would be great if the app showed a map of where it has already cleaned. Also, the vacuum is a bit noisy, which can be distracting. Overall, it’s a great cleaner with some room for improvement in its features.

This is long so I'll rate each thing at top. Customer service: 5/5 so far (used once) Machine: 2/5 (when it works it works well) App: 3/5 (works for running machine, but nothing else) Okay so for the first couple months it was okay, then came the constant and I mean CONSTANT. Issues. There were connectionissues and then "My front bumper is stuck, error number 6, please clear any debris". Take this thing apart, clean sensors everything nothing works. Finally, call customer service, 10/10 there, they replace machine body. Gets here in a couple days, GREAT! I'm excited for my toy again. Now it's the mop pad plate error number 48, it wont attach/dettach on it's own, thinks it's on there when it's not, but can't attach on its own when it needs it, WHHHYYY?!?!? Probably gonna have to call customer service again at least their process is pretty simple. Oooooh and the app? Great for starting, pausing, mapping, but the so called scheduling that you can do? Nothing doesnt even work, not even paired with google home does this thing run on its own. So if i want it to run while we are sleeping? I have to remember to start it when I get in bed. Which okay fine but after working and running around AALLLL day the last thing I'm thinking about is this robot that's supposed to run on its own. Honestly, I wish these problems wouldve shown up sooner so I could return it and get a different brand. Do not recommend. Customer service so far 10/10.