Customer Ratings & Reviews
- Model:
- RV2820ZE
- SKU:
- 6599392
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Robot Vacuum & Mop's cleaning performance, mapping capabilities, quiet operation, and ease of use. Many appreciate the convenience of the self-emptying and self-refilling features, along with its effective mopping and long battery life. However, some customers have experienced minor issues with navigation and find the app to be somewhat limited. A few users also noted concerns regarding suction power and size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mop
Great Vac and Mop Robot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot is exactly what I was looking for to replace my roomba. Self cleans, vac and mops for maintenance and has a clean spot function that only goes wherever you need a deep cleaning. Excellent product!
I would recommend this to a friend Cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great I would recommend to family and friends to purchase item
I would recommend this to a friend- Pros mentioned:Cleaning performance
Clean every day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why I took so long to buy this, the comfort knowing that once you got home from work everything is gonna be clean has no price.
I would recommend this to a friend - Pros mentioned:Noise level
Excellent Performance & Super Quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet & performs amazing. Extremely impressed with my Shark.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Shark robot vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice vacuum! Does the job very well can’t complain about anything.
I would recommend this to a friend - Pros mentioned:Ease of use
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to assemble and configure, works great around multiple rooms in the house on hardwood floor and carpets. The most difficult part of getting this cleaning robot to go was selecting its name!
I would recommend this to a friend Best Vacuum/Mop Combo!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many robotic vacuums in the past and this takes first place by a long shot. It is very easy to maintain, does a great job vacuuming and mopping, and only needs attention about every two weeks. Set up was easy!
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for the glowing review! We're so glad to hear your robot vacuum is exceeding expectations with powerful cleaning and easy maintenance. It’s great to know setup was a breeze and you're loving the convenience! We do hope to have your continued support in the future.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it’s a little pricey but worth it, I live in a area where there is no grass but dirt and have a very active dog but this vacuum keeps my floor dust free
I would recommend this to a friend I wanted this work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I’d recommend Shark Products but this 2-in-1 was frustrating. The tech is fine and the vacuum works wonderfully but the robot would not mop. I’d set it to mop mode, it would come off the base and error. I could send it back to the base and have it vacuum and it would just fine. Go back to mop mode I’d get the error again. I ended up taking it back to the store. Too bad! The features this had were wonderful.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to share your experience.
We truly regret learning about the issues you experienced with your robot vacuum displaying an error code during mopping. This is not the standard of performance and satisfaction we strive for, and we understand how this could have been a letdown, eventually prompting you to take it back to the store. Please be assured that we will relay this unfortunate experience to our development team for a thorough assessment, to correct any potential issues, and to ensure that such problems do not happen again. We hope to have the opportunity to serve you better in the future.
Kind regards,
Shark Clean
You get what you pay for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These vacuums parts last longer than irobot. I had problems with irobot silicon agitators wearing out within a week where shark is cloth and brush based agitators and can handle rougher surfaces. The scheduler portion of the app is limited to 2 schedules per day. We have 6 dogs and 2 cats after our family all moved back together. We had to put 2 of these units in our house, one on each floor. They both have issues emptying dog hair, often cloggong and throwing errors. They also dont fully clean the entire room if the schedule goes room by room per day. We have to schedule a whole home cleaning daily for it to work properly. Our downstairs base has already been replaced due to th mop water filter breaking in the first month. Overall a C for large houses with haed floors and many animals.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to leave a review! It’s unfortunate to hear that your Shark Robot Vacuum has experienced inconveniences with dog hair. We’ll make sure to share your feedback with the relevant teams for future considerations aimed at avoiding this kind of situation from happening again. If you need any assistance with your Shark, don’t hesitate to contact our team at 1-888-228-5531, and we will gladly assist!
Kind regards,
Shark Clean.
- Pros mentioned:Cleaning performance
A cleaning power house in a small package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little guy is amazing! It’s a huge upgrade from the Roomba we had before. Our floors have never been cleaner. It was a splurge, but well worth it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Cleans well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased! The robot cleans better than expected. The app is a little clunky and could use better editing features, however, the robot does it main job well - Cleaning!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best cleaning robot in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge improvement from previous generations. We love it. Does a great job mopping and cleaning
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love it especially with let’s.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having pets, this is a perfect mop/vacuum combo for every day touch ups on floors that show paw prints. Shark recently updated their app and there are even more map and scheduling options.
I would recommend this to a friend - Pros mentioned:Noise level
Good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a month, still working great. No problems so far. Quieter than my roomba i had before, seems smarter too.
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome. Easy to set up, the app is simple (maybe a little to much) and the robot is very self sufficient. I have owned another brand of vacuum for years and sad I just now made the change.
I would recommend this to a friend My relief.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great, it is easy to program and setting the schedule is even easier. I would recommend it.
I would recommend this to a friendClean and mops great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great cleans well, live how you can schedule ahead of time
I would recommend this to a friend- Cons mentioned:App
Great Item, simple app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very decent. App is a bit limited. Overal good product
I would recommend this to a friend Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and easy to use, very good household helper
I would recommend this to a friend