Customer Ratings & Reviews
- Model:
- RV2820ZE
- SKU:
- 6599392
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
Works like a champ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so impressed with this one, easy setup and mapping works like a champ this was the perfect upgrade to my old one.
I would recommend this to a friend- Cons mentioned:Suction power
Not a Bad Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad robot. I used it for a few weeks before returning it. The app is very user friendly. It just didn't have the cleaning power I needed. The suction wasn't strong enough, and there was no option to adjust it. The mop wasn't the best either. Sometimes, it woupd just leave wet streaks as if it didnt have enough water.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to share your feedback with us! We're truly sorry to hear about the inconveniences you encountered with your Shark Robot, which led to your return. Rest assured, we will pass your feedback along to the appropriate teams at Shark to help prevent this from happening again. We hope you'll consider trying our products again in the future!
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Great Vac/Mop Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! It rained and our dogs tracked mud everywhere. We ran the mop and woke up in the morning to a spotless floor!
I would recommend this to a friend Shark Robot vac & mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOt sure if I have it set up correctly. Was able to map, but some times it doesn't complete the job. haven't been able to connect to wi fi. the app is confusing. Haven't been able to map different floors. doesn't always pick up pet hair completely. I think for the money spent, I might've considered another model
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello John,
Thank you for sharing your experience with our product. We understand how frustrating it can be when setup doesn’t go as smoothly as expected. This isn’t the experience we want for our customers, and it’s not the standard we strive for. For optimal performance, especially with mapping and app connectivity, the robot works best when connected to a 2.4GHz Wi-Fi network. This frequency provides better range and compatibility with smart home devices. If you're having trouble connecting or navigating the app, we’d love to walk you through the process. Please don’t hesitate to give us a call at 1-888-228-5531. We're available from Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET. One of our product specialists will be happy to assist you. We’d appreciate the opportunity to help resolve these issues and work toward regaining your confidence in our brand.
Kind regards,
Shark Clean
robot vac
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thank you for this excellent product, is the many helps for us.
I would recommend this to a friend- Pros mentioned:Mop
Great Vac and Mop Robot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot is exactly what I was looking for to replace my roomba. Self cleans, vac and mops for maintenance and has a clean spot function that only goes wherever you need a deep cleaning. Excellent product!
I would recommend this to a friend Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started off working perfectly. Problems started when vacuum stopped mid cleaning and went to base[x2]. Robot would go to base and would not be able to set it self to charge or empty chamber
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to provide your feedback on your RV2820ZE Shark Robot Vacuum & Mop PowerDetect NeverTouch. Something doesn’t seem quite right about how your unit is performing, and we understand how frustrating it must be when the robot stops mid-cleaning and can’t properly charge or empty itself. We’d like to make sure it’s working as it should, and we will be more than happy to assist. Please call our support team at 1-800-668-9600, Mon – Fri 9am — 9pm ET | Sat 9am — 6pm ET (ROBOT) so we can help resolve this for you.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , it helped me alot , easy to use and clean very good. I recommend.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Shark robot vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice vacuum! Does the job very well can’t complain about anything.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Clean every day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why I took so long to buy this, the comfort knowing that once you got home from work everything is gonna be clean has no price.
I would recommend this to a friend - Pros mentioned:Ease of use
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to assemble and configure, works great around multiple rooms in the house on hardwood floor and carpets. The most difficult part of getting this cleaning robot to go was selecting its name!
I would recommend this to a friend - Pros mentioned:Cleaning performance
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it’s a little pricey but worth it, I live in a area where there is no grass but dirt and have a very active dog but this vacuum keeps my floor dust free
I would recommend this to a friend You get what you pay for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These vacuums parts last longer than irobot. I had problems with irobot silicon agitators wearing out within a week where shark is cloth and brush based agitators and can handle rougher surfaces. The scheduler portion of the app is limited to 2 schedules per day. We have 6 dogs and 2 cats after our family all moved back together. We had to put 2 of these units in our house, one on each floor. They both have issues emptying dog hair, often cloggong and throwing errors. They also dont fully clean the entire room if the schedule goes room by room per day. We have to schedule a whole home cleaning daily for it to work properly. Our downstairs base has already been replaced due to th mop water filter breaking in the first month. Overall a C for large houses with haed floors and many animals.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to leave a review! It’s unfortunate to hear that your Shark Robot Vacuum has experienced inconveniences with dog hair. We’ll make sure to share your feedback with the relevant teams for future considerations aimed at avoiding this kind of situation from happening again. If you need any assistance with your Shark, don’t hesitate to contact our team at 1-888-228-5531, and we will gladly assist!
Kind regards,
Shark Clean.
- Pros mentioned:Noise level
Excellent Performance & Super Quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet & performs amazing. Extremely impressed with my Shark.
I would recommend this to a friend I wanted this work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I’d recommend Shark Products but this 2-in-1 was frustrating. The tech is fine and the vacuum works wonderfully but the robot would not mop. I’d set it to mop mode, it would come off the base and error. I could send it back to the base and have it vacuum and it would just fine. Go back to mop mode I’d get the error again. I ended up taking it back to the store. Too bad! The features this had were wonderful.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to share your experience.
We truly regret learning about the issues you experienced with your robot vacuum displaying an error code during mopping. This is not the standard of performance and satisfaction we strive for, and we understand how this could have been a letdown, eventually prompting you to take it back to the store. Please be assured that we will relay this unfortunate experience to our development team for a thorough assessment, to correct any potential issues, and to ensure that such problems do not happen again. We hope to have the opportunity to serve you better in the future.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
A cleaning power house in a small package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little guy is amazing! It’s a huge upgrade from the Roomba we had before. Our floors have never been cleaner. It was a splurge, but well worth it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Cleans well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased! The robot cleans better than expected. The app is a little clunky and could use better editing features, however, the robot does it main job well - Cleaning!
I would recommend this to a friend Best Vacuum/Mop Combo!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many robotic vacuums in the past and this takes first place by a long shot. It is very easy to maintain, does a great job vacuuming and mopping, and only needs attention about every two weeks. Set up was easy!
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for the glowing review! We're so glad to hear your robot vacuum is exceeding expectations with powerful cleaning and easy maintenance. It’s great to know setup was a breeze and you're loving the convenience! We do hope to have your continued support in the future.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Love it especially with let’s.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having pets, this is a perfect mop/vacuum combo for every day touch ups on floors that show paw prints. Shark recently updated their app and there are even more map and scheduling options.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best cleaning robot in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge improvement from previous generations. We love it. Does a great job mopping and cleaning
I would recommend this to a friend