Customer Ratings & Reviews

The installers for Best Buy were clean, professional and knowledgeable. They cleaned up after themselves, and took away all of the trash. They showed me how to use my new appliances, and they even measured other spaces in my kitchen so that I could order the rest of the appliances I need to complete my kitchen makeover.

They were a little late but very respectful. They cut a braided copper wire as part of the install and the sewing needle like strands were all over the floor and kitchen surfaces - very dangerous. It appeared to be a mistake but could have gotten into food or stuck someone.

The convection oven is great. The delivery and install was a disaster. They subbed out the install and haul away to different companies who never had their act together (try as they might).

This install was outstanding. The first install they dropped the oven but installed in anyway. To put it politely the oven was a disaster and did npt work properly. It was also installed incorrectly to put it mildly. Not wired properly and not installed in the wall properly. However, this second install was correctly done and I am very satisfied.

Microwave was installed by 2 customer friendly guys who did an outstanding job of installation. I appreciated being informed of their pending arrival and on-time completion of the the task. Highly recommended!

The installation crew got the job done and even showed me how to use the oven settings. But I had to ask a more few basic questions to my satisfaction. I would give this 5 stars but it's a little pricey for what they did and paid extra to take away the old oven.

Single Wall Oven is really nice looking and works great. It looks great with my other stainless-steel appliances.

have only had this oven for a few months. So far I am delighted with it. Very simple to use. looks great in my kitchen.

was actually ordered in October. Delivery and installation was delayed a week due to technician illness.

Totally professional installation job. Installers discovered some defective wiring which needed connecting to new oven. They were able to replace the defective parts with no delay in the job.

I was going to try and install this microwave, but I am super happy I didn’t. The guys that came out were knowledgeable and efficient. They knocked the installation out in no time.

I would really give it a 1 1/2 but half points aren't available. I had an appointment on a Thursday to have it installed. They had my cell phone number to call 30 minutes before they came. They called my office instead when they were at my house instead of 30 minutes before. They then told me they had been calling for 90 minutes and were sitting in front of my house for 90 minutes. That was a blatant lie. I have an app with caller ID and showed one call 20 minutes earlier. Then the installer came in and started to remove my oven and said he couldn't install it because the cutout on my old oven was smaller by 3/4 of an inch then the new one. He also told me they likely couldn't do any modifications and I couldn't get any new oven in there. I immediately went to the store where I purchased it and they started an escalation with customer service. I was told they would contact me in an hour to try and resolve this. They didn't attempt to contact me for 24 hours and then when I didn't answer the phone they didn't leave a message. I again went to my local store and a day later I called back the number which was Geek Squad and spoke to someone about getting a different installer to see about making modifications to install the oven I purchased. Again I was promised a call back and didn't receive one that day. I went to my local store on Saturday and told them If I don't receive a call back within 2 hours I am canceling my order. With 12 minutes left I received a call which accomplished nothing other than a promise of another call back. Of course there was no call back. After much waiting I finally did some investigation and after looking online and calling GE (the manufacturer of my old oven and the new one, they confirmed that the first installer was either an idiot or lying. The cutout was and all other dimensions of both ovens were exactly the same. I guess he didn't want to spend any more time at my house and made up the story about the cutout dimensions. i went to my local store and advised them of this and called Geek Squad again to reschedule the installattion. I was given a new appointment between 9 and 12. I made sure the installer would call my cell phone 1/2 hour before. Of course by 12 15 no phone call. When I called the installer, of course they gave the person coming to my house my office number and gave them the wrong number to boot. The new installer came an hour late and then when he did the oven fit perfectly and was installed within 45 minutes. I wasted a week without an oven and hours of time trying to resolve an issue that wasnt an issue all because of a lazy lying installer. I will give credit to the second installer for doing a fine job even though he was an hour late

I really wanted the Bose 700 but it was not in stock at two different stores so my second choice was Sonos. They are good but I still think the Bose has a more rich sound.

We are so happy with our new appliances from Best Buy. Everything was available in a decent time. It all matches and looks great in our kitchen and gives our kitchen a new modern sleek look.

my single wall oven installation was completed in a timely manner by a group of professionals who clearly knew their business. we are very pleased with the result and look forward to many years of dependable use.

Installation was terrible. My cabinets were Premeasured by a Best Buy professional and the microwave was ordered to size. Then it turned out to be a centimeter too big. The installers removed the lower trim, installed the microwave and said they were unable to replace the custom trim they had removed. They took my old microwave without authorization. And said , we aren’t cabinet builders. You’ll need to contact an outside expert. This was NOT why I purchased the higher end microwave nor the installation service. Im still left hanging to solve the problem. Best Buy has agreed to pay the adjustment but the work is on me to repai their damage. Unprofessional. Not customer service centered. The microwave works fine. But my kitchen looks undone due to their ambivalence.

I love the features that this Samsung has it Steams, Convection, normal cook, Wi-Fi and a meat probe. The wall over is great looking also. It cooks great I still need to use the Steam function on a roast. I heard it is great for rising bread.

We purchased this wall oven for our new home on July 4. Apparently there was an issue with availability, as we didn't receive it until November 22. Due to miscommunication by the builder, the wall oven sat on our floor and it could not be installed until December 12 . We were so excited to have the nice oven...then the first time we used it, we discovered that none of the auxiliary buttons function -- clock, light, timer, or settings. The owner's manual did not provide an answer, so we called LG to trouble shoot. Nothing they suggested worked, so now we're waiting for them to give us the name of a service provider. We're using the oven, which works well and looks nice, but can't use the other functions, which is frustrating, especially when we purchased the oven 6 months ago.

Enrique kept in close contact about arrival time and expected length of time for installation. Installed unit with minor modifications so it fit perfectly. Kept me informed about work to be done and finished on time. Stayed safe and wore PPE appropriate for the job. Nice job cleaning up after installation. Provided basic instruction on operation of unit.

Installers were very careful and efficient in the installation of these two appliances and observed proper social distancing & masks throughout the process (pandemic). They very carefully inspected both appliances for damage & defects prior to installation and were very good about cleanup afterwards. Highly recommend use of installers utilized by BestBuy.