Customer Ratings & Reviews

I was originally looking for a Samsung 55 as I had. Samsung 40 in for 10 years. I was very impressed with the Sony picture even more than the Samsung. They are both great. I was pleasantly surprised with the built in add ons with Netflix and YouTube built in. I got a great price and found it online with Best Buy for $100 less than I paid the day before. I called the number on the receipt and in less than a day they gave me back the difference. Great service everyone was professional and pleasant. Thanks Best Buy for a great tv and service.

Since the cost of hd tvs has dropped i decided to update my 8 year old 42inch Toshiba. After a fair bit of budget creep i decided to visit best buy and see what was the difference between a $700 samsung and a sony for $1000 sony. Once i got used to the numbers incrementally increasing the choice was very easy. I ended up doubling my original budget but The price was not beatable anywhere online and after unpacking and switching on i had no doubts about the purchase. 3 weeks in and i am still impressed. I would compare it to switching from a flip phone to an s7. Don't have much 4k content to watch but all hd programs and movies look stunning. All other similar tvs just look blurry now.

I was a bit skeptical about this t.v. performing up to the standards I have come to know over the past few years buying a little higher end Sony T.V.'s with better Specs. meaning (higher refresh rates at 120 to 240hz.) and motion rates at 960. However, this still is one of Sony's XBR models so decided to give it a try and I have to say the colors are vibrant, greens, blues, and reds stand out nicely watching in 4k or even in 1080p. no flicker to the image very nice quality comparable to the higher end models with better specs. The motion on this television had me worried about blurriness during sports being only 240 but this television holds up nicely to the other Sony 4k t.v I bought in 2015 the Xbr 55x850c which has a motion rate of 960 no discernable difference between the two. This model also has a lot deeper black levels than expected which is nice, not quite the inky tone you get with Oled of course but better than you will find from most in this class and the HDR I have used while playing on the PS4 Pro really adds a more lifelike color pallet to anything utilizing it. Lastly, the build and overall look of the T.V. is very nice quality, controller easy to use and set-up to work with a cable box for a one controller set-up works with a PS4 nicely also. Great buy for this price range.

Our family made the 4K plunge after a lot of research. We purchased this Sony and have been very pleased. The picture is crisp and bright. The images are clean from every seat in our room - no visible distortion from any less-than-perfect seating. The set-up was easy, and we were enjoying a movie that evening. We are very happy with it and watching TV is much more enjoyable than with our old TV - sports, movies, and nature shows are all bigger and clearer to watch. Great purchase!

The TV picture is top notch and with HDR makes it one of the best sets on the market. The only issue is the god awful slow remote. You can fix this by continually cleaning the cache in the settings option but still a pain none the less. This TV also works great with Google Home and Spotify. I can tell Google to play my favorite albums and with Spotify on the TV as an app it will play through my high end stereo.

It's been a long time since I bought Sony; I'll never buy another brand again. The picture on this is outstanding. My only complaint is the remote, it has terrible lag. I read reviews so I was aware, but it is as bad as everyone says.

Have no idea how 4K looks like since Xfinity cable service doesn’t provide this service even though it has been out for couple years.. The picture quality is still quite awesome.. It was fun self installing.. Will have to wait on how 0% one year Best Buy billing will work since they won’t allow customer to pick an earlier date then the monthly due date.. Sale price of low $500 was the enticer for this Quality Sony TV..

Just bought this tv the other day, and I am amazed by how great the picture is. Hooked up my Xbox one s setup the 4k resolution and started watching batman vs superman on 4k blu ray. Colors really really pop. Hdr is very impressive. Love this tv and do not regret purchasing it at all.

First off, the TV itself is beautiful. It was a splurge purchase and we were overwhelmed with the overall picture quality. It is a wonderful TV. Our disappointment started when, about two months after purchase, we noticed that there was a shadow in the bottom right corner of the screen. I have never purchased an extended warrantee it seemed prudent at the time of purchase to give Best Buy an extra $100. I have an extended 2 year warrantee. Yea, no problem. Call the Squad! An appointment was made and quickly kept. They verified that there was a defect in my TV. After not hearing anything for almost two months I called the Squad again and spent about 4 hours, mostly on hold, trying to find someone who knew the status of my issue. Got nowhere. I ended up going to the store where I purchased the TV and spent another 45 minutes with a very good Best Buy employee who eventually connected me with the Best Buy corporate escalation department. Finally we were able to connect with Sony who, after trading pictures and phone calls, decided that I, or someone, "pinched" the faulty LED and therefore the TV was not covered by any warrantee, extended or otherwise. No discussion. No appeal. One look at a couple pictures by a Sony engineer and done. I have been a long time, go-to-Best-Buy-first customer. That has ended. The extremely poor initial follow through from the Geek Squad, the unequivocal dismissal from Sony, and no interest from Best Buy to keep a loyal customer has left me with no other conclusion that Best Buy would rather have me take my business to ABC Warehouse, or worse yet, online. To say I'm disappointed is an understatement. I expected much better from Best Buy.

First HDTV after 18 years on a tube TV (it just wouldn't die! :-)). Very pleased with picture quality. Set up was very easy (hardest part was moving old tube set). Only "complaint" is that the remote. Seems to have a delay at times, the power on button doesn't seem to power on the cable box (which it seems to need after being sleeping for a while, didn't before?), and the "info" button on our cable remote doesn't seem to have a companion on the TV remote (although synchro seems ok). Have yet to hook up our blu-ray player. 4k/UHD content is awesome, though that content is limited right now from the looks of it. Overall, really like this TV!

I chose this TV after already having a 4k UHD Samsung 55" which was DOA. I looked over LG, Samsung, Hisense and TCL, looking for 4k, 55" screen at a great price. I chose Sony for quality vs the others at a lower price, and was attracted to android TV, even though I tend to use Chromecast hdmi sticks and Google home, and didn't really need a Smart TV. I was happy about the idea of having android as the platform vs other proprietary OS's., and I wouldn't have to use my phone as I planned on using a non cable or satellite provider (cut the cord!). The operation is good, Sony's interface works well, and you can sideload apps, which provides the flexibility I wanted. All of this coupd be easier, but I am pleased overall with the capability. Cons Processor isn't quite capable to handle the interface to be snappy, so lag exists. Certain apps will need to be force closed after turning tv set off and back on the next day (Sling TV). The OS does not turn off when you turn the tv off, so I tend to reboot it once a week. Pricey PROS Outstanding functionality and customization Scrren viewing angles 4k display is very sharp (with 4k sources!) Chromecast built in

I most likely will.be returning this tv soon. Picture is clear....it's biggest perk.. But apps freeze...ESPECIALLY YouTube... I am using a replacement from the original, problems got that bad. Reset didn't work... Apps overlap with sound.... Sony blemished with this supposed "best" Model...and the employees of Best Buy will.act shocked if you return this product and tell you that it's a dud and problems are rare....in which to be fair they should be for a Sony. I don't reccomend dropping a grand on this. You cannot rely on the operating system for reliability.

Easy purchase, easy set up, Great pic. Smart tv with many functions.

Good picture and perfect color. High definition. Great price on tv.

Great price, picture quality is amazing and really easy to set up

One of the best 4k TV's with HDR for the price. Great color and picture quality.

Was looking for a new tv and best buy had a bunch of good sales but I found a great deal on this one open box. Had It open box and I was able to work out an even better deal with them! So far so good what a great picture! still figuring it out but so far so good. Even got 5 year warranty on it because I saved so much on It figured why not protect It with some of my savings!

This TV is great. So many features and so easy to use. From Netflix and Google Play to using the remote to control attached electronics, this TV is amazing. I can even use the microphone in the remote to ask about the weather (and it gives me an on the screen forecast at the bottom of the screen). Great picture, great sound. This is truly the next generation of TVs.

Beautiful picture. Great price. Would be nice if remote was blue tooth.

The salesman at Best Buy convinced me to spend a little more than I had planned for this specific Sony TV. So glad that he did. The picture is so much better/sharper than my Samsung and Vizio. Worth a little extra without going for the really expensive TV's.