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Customer reviews

Rating 4.7 out of 5 stars with 235 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 235 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful picture!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have large windows in our living room with a ton of sunlight coming in. Our old tv looked so dark we could hardly see the picture but with the new tv it’s very crisp, clear and easy to see anytime of the day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jame,

      Very nice! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.

      Thank you for choosing Sony and have a nice day!
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    good Sony option

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony does a great job with TVs. Solid picture and of course the size of the screen does great. I will be purchasing an OLED next time though. The difference is still amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi baxter, You've made an excellent choice! We're thrilled to hear you like the picture quality of your new Sony TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Sony Bravia so I'm obviously happy with the product. I bought a 75 2 years ago and love it. I recently moved to a house with a larger family room and a large loft so the 85 is a perfect addition whilst the 75 moves to the loft. The Android TV functionality works well and set up was easy with my Android phone. The key to this TV vs cheaper models of large TVs is the full array backlighting. It really does make a difference. Tip: Have it delivered. The box is HUGE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TSinOC, we’re so happy and appreciative to hear that you are a long-time Sony Fan! We are glad that you are enjoying the Android functionality and how easy the setup of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for the continuous support! Erin Sony_US

  • Cons mentioned:
    Brand trust, Reliability

    Rated 1 out of 5 stars

    Do NOT buy this TV!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Sony fan my entire life and am soooooo disappointed by the X950H 85"! The TV is AMAZING when it is working, but 9 months after I bought it, it suddenly shut off and the Sony logo started flashing red. Thank goodness I bought the warranty, but it took Best Buy 3 weeks to come out. They were able to get fix the issue for about two months, then the same thing happened. My second tech visit involved the tech replacing one of the panels only to find that the issue started again after a few minutes. The tech is coming back in two weeks to replace a different panel; My Tv has been unwatchable for almost 5 weeks out of the last year. Best Buy sold me on this warranty explaining how awesome it would be if anything goes wrong, but they keep stuff from you. For the first year, they wont allow you to exchange the tv and your warranty service is limited as it is still under the manufacturer's warranty. I literally have to wait a month (my year mark) for them to even consider allowing me to exchange this $4,000 TV. The tech even admitted that all of his 4 calls earlier were all Sony TVs. This particular model could just be a fluke, but it has made me lose faith in the company and I will be buying a different brand next month when I can exchange it. Again, this model is one of the most AMAZING/BEAUTIFUL tv's I have ever seen....when it is working. The problem is that it is extremely unreliable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nbvideo,

      We're sorry to hear about what happened to the TV and we apologize for the inconvenience that this may have caused. This TV comes with a one-year manufacturer's warranty.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X950H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It's Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound (with Sonos soundbar) can't be beat. Was hesitant to get such a large TV but no regrets. Delivered on-time and Tony was amazing during the installation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaJJ, Awesome! Good to know that you appreciate the picture and sound of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85 inch 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Sony TV and it does not disappoint. Excellent picture quality and sound. I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sony85inch4KTV,

      Thank you for the 5-star rating and positive feedback. We are happy to hear he is enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome tv! Too Big?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the reviews on the various versions Sony has in 85 ins. This TV is fantastic and well worth the extra money over the Costco version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi smash, thank you for purchasing the XBR85X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. A fantastic TV indeed. -Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sonytv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fine product. Love it. While the LG OLED has a sharper picture, the Sony is much warmer and more artsy. We really enjoy watching it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larry, Great! We're glad that you like the picture quality of your new TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced out 67 inch DLP TV. I spent a great amount of time searching and finally decided on this Sony. Nice picture even before my 4K DirecTV box was connected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RGH1, welcome to Sony family! We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV by Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase The picture quality is incredible and it integrates seamlessly with my other devices. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyX950H, We're glad to hear that this X950H 4K HDR TV meets your expectations. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect TV (for a good size room)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is perfect for our family room and picture and sound quality is amazing. I was going to add a sound bar but since using it, I don’t need one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimSlatts, That's great! We're glad to hear that! We're glad to hear that you appreciate the picture and sound quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Big screen experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great for movies. Contrast, colors and details are superb. It lacks HDMI 2.1 features such as variable refresh rate and auto latency mode. But when it comes to watching movies and 99% of current games those features are irrelevant. The X950H is a great panel. I bought the 85 inch version and it makes watching 4K Blu-ray’s an amazing experience. Sound is nothing special, so a sound bar or external speakers are the way to go. All things considered, this is a superb panel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Executor, We're very grateful for this positive feedback on this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Check out the X900H series and up for the features specified in HDMI 2.1. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Has great picture and good sound. We have had no issues with this tv. Works so good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ar0813, Awesome! We're glad that you are happy with the picture and sound of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thanks for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    Good all around TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m coming from a 75 inch Samsung QLED from 2017. This Sony is good for most uses. This TV has thicker bezels so in my opinion doesn’t look as nice and clean on the wall. It gets plenty bright. Picture is good especially in 4K. I find my basic cable with Comcast just looks ok compared to my old Samsung. Operating system seems to run well. My biggest two complaints are the lack of hdmi 2.1 and the picture ratio seems off in standard HD. I have tried to adjust and it either doesn’t fill the whole screen or looks too zoomed in. I don’t remember that ever being an issue with my Samsung when watching regular HD cable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NikM,

      Thank you so much for your review.

      While we are pleased you are satisfied with the exceptional picture quality, Android operating system, and stylish bezel design of our X950H, we are sorry if it doesn't have some features you are looking for and if you are encountering picture issues when watching standard HD videos.

      For HDMI 2.1, the X950H will support up to 18 Gbps transfer rate for 4K HDR and Enhanced Audio Return Channel (eARC) to allow for Hi-res Audio including Dolby Atmos and DTSX which is considered an HDMI 2.1 feature.

      For your picture issues, you may find the following articles helpful in resolving the problem:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x950h/articles/00031431
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x950h/articles/00027127

      If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    New Home New AV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home theater is 18 by 18 so I needed a big screen. I was between a comparable Samsung and the Sony in the end the Sony won out on price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyHomeTheater, That's great! We're glad to hear that! We're glad to hear that you chose X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    super Customer Service and Knowhow

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great visit at Best Buy bought several items, decided to upgrade our TV from the 75" that we just bought to an 85" SUper exchange and install

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bmarsh,

      Thank you for the positive feedback. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.

      Thank you for choosing Sony and have a nice day!
      David Sony_US

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Super Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound! Easy use for the whole family! Everyone loves coming over to watch movies on our new TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SuperSony, We're glad to hear that you appreciate the picture quality and sound of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pricey but worth ever cent!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks great and it came in perfectly packaged. Geek squad mounted and installed perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rpearl11,

      Good to know the television is working well with your set up. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 950H. 85”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I have a surround sound set up, so I don’t use the tv speaker. Picture is solid

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dlo33, we're glad you like the picture quality of our product. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Bigger is better!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new big screen tv. Picture is clear and crisp sound quality is great as well. Couldn’t have asked for a better tv. We love it!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kkathyw1.

      We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.

      Thank you for choosing Sony!
      David Sony_US