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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.6 out of 5 stars with 2681 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,681 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    just buy it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    suck unbelivable nice bass clarity at its best. in store these blow away bose

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CRACKED WITH GENTLE NORMAL USE

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would strongly advise against getting these or any other sony headphone. They cracked in half and if you google, this is clearly a common problem. Sony will not honor this defect, they just keep claiming it is not covered under warranty. They are useless cracked in half. They don't stay on. And just for reference, i handled my headphones with extreme care. Never dropped them, never even folded them or put them in a bag. Just put them on my head and off. After about 10 calls the most they offered to do for me was send them to be repaired which would cost me about $100, or they offered me a $10 discount. I'd suggest finding another brand as this problem seems to be a common occurrence in several different of their headphone models.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OutFewHundredDollars,

      Thank you for choosing and purchasing our Sony WH-XB900N Wireless Noise-Canceling Headphones.

      We are sorry to hear about the issue with your WHXB900N. We value your opinion and we would like to apologize if our product did not meet your expectations. This is not the experience we want you to have. We take into consideration all feedback to improve the performance and quality of our products. Maybe there's something that we can do to help you. Please contact us.

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphone Model Number:
      Additional Information regarding your experience with the WHXB900N

      We value you being a Sony customer. We are sorry for the inconvenience.
      Thank you for letting us help assist you.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wireless Bluetooth headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as well as expected from a Sony product. Easily connects via BT and sound quality is great. Use for podcasts as well as music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Canle, we're glad you love our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deciding on headphones isn't necessarily easy so when the WH-XB900N's went on sale for $123.00 it made the decision much easier. I don't think I would pay the original $249.00 asking price for these, but for the price paid they easily warrant 5 stars. Using an iPhone SE (2020) the volume is excellent. Much more volume than I need, and I like loud 80's hair band music. The base really delivers, and the Sony App allow tailoring the music to your liking. Battery life easily exceeds Sony's stated 30 hours. I am able to leave my phone in the garage and listen to music at the other other end of the yard (Approximately 40'). The touch controls work great. Swipe the right ear cup lightly forward or back to change music, and up and down for volume. Double tap for muting. Lightly touch the right ear cup and you can use Siri to change the music. I use Pandora and can have Siri change music to any artist. For me the noise cancellation works great, but I'm sure there is better. I actually prefer using the ambient sound mode which reproduces outside noise so you can hear the sound in the headphones. This counters the passive noise cancellation you get from just the ear cups without the noise cancelling feature. I find no decernable lag when watching videos. Mouths and sound match up with what I am watching. The headphones are light and comfortable. Plenty of room in the ear cups. The cushioning on the ear cups and head band are soft and the head band has plenty of adjustment. I personally like the texture of the black head phone cups because you don't see any finger prints. Recommend looking for a sale and picking these up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gaiden, Great! We're glad that your investment is worth it. Good to know that you like the sound quality, noise cancellation, touch controls and overall performance of your headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate the recommendation. Thank you for sharing your detailed review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    I brought it as a gift

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good I brought it myself as a gift and I liked them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    My favorite Bluetooth headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my new favorite Bluetooth headphones. It is worth taking a moment to create one or two custom Equalizer settings in the Sony Headphones Connect app. You can leave the equalizer off, choose between eight presets or create two of your own custom settings. I’m really impressed with the Noise Cancelling feature on these headphones. This is my first pair with this feature, and I love how well they reduce background noise. The Noise Cancelling feature would randomly turn off until I disabled Adaptive Sound Control in the Headphones app. The first couple days I would hear a tone and Noise Cancelling would turn off, often enough to get annoying. I think the problem is the Adaptive Sound Control feature. While using the Headphones app I noticed the Adaptive Sound Control automatically switching the Ambient Sound Control from Staying to Transport as I moved past our living room fan. I also noticed the Location Notification Icon appearing far too often considering I’m in my house. I’m leaving Ambient Sound Control on Noise Cancelling and leaving the Adaptive Sound Control off. I’ve also disabled the Android location permission used by Adaptive Sound Control in the Sony Headphones app. It has been several days since turning off Adaptive Sound Control and noise cancelling has not randomly turned off once. It is nice Sony lets you change the function of the Custom button to support Siri/Google/Alexa assistants, but I prefer the default function that cycles through three Ambient Sound Control settings. The headband is comfortable at first but hurts after several hours. The band needs to be a little wider to spread out the weight and/or have more padding. The ear cups are large, padded and comfortable. The cup material feels similar to leather but shouldn’t get cracked or ruined by sweat. The touch controls on the right earcup are easy to use. I like Quick Attention Mode, but I wish it was a toggle on/off feature instead of hold to maintain. Holding my palm against my ear only works for one or two words. I really don’t like holding my palm against my ear to keep the feature enabled. One palm touch to enable Quick Attention Mode and then one more palm touch to disable would have been great. NFC on the left earcup is a nice feature. Tap your phone to the headphone to connect, tap again to disconnect. I use the headphones with just one phone, so they automatically reconnect to my phone when I turn them on. The included USB-C charging cable is nice, although a bit short. Our laptops use USB-C but otherwise our house is still mostly micro-USB so I’m glad they included the short cable. I don’t care for the Sound Position Control feature. Neat trick but I don’t understand the purpose. It doesn’t sound any better, just gimmicky. Same with the Surround (VPT) feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable and customize-able

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these headphones for the last week, trying to test them in every environment available. They are just as comfortable to use in a quiet office as they are in a crowded bus, keeping out the treadmill noise and allowing a voice enhanced ambient noise in on a run! Everywhere I wore these, they performed excellently! The touch controls do take some getting used to but they come fairly naturally after the first hour of use. The companion app is an excellent resource to explore and enhance the sound and capabilities of these headphones at any time, offering many adjustments to the sound and connection quality. Many of the adjustments that can be made are available when the app is focused on connection instead of sound quality but, the option for optimal sound quality brings the performance up to par with the Sony WH-1000MX3, just slightly less flashy in the aesthetics. The comfort is still there, most over-the-ear ANC headphones get uncomfortable after an hour or so but these just soldiered on, staying just as comfortable hour after hour! The two button configuration with one being a "custom" button instead of something predetermined is a welcomed change and very useful! I use mine for switching between ambient noise control on/off and noise cancelling, this can also be set to work with Google Assistant or Alexa too! The most convenient feature for me so far has undoubtedly been the quick attention gesture, where you can immediately turn on voice-focused ambient noise by just cover the right ear cup (works by placing 3-4 fingers over it too)! This allows you to quickly listen and have a conversation without having to take the headphones off or wait for the ambient mode to switch! Overall, I love the performance of these headphones for the fit and sound quality, battery life so far has been over 30 hours with active noise cancelling and the quick charging seems to have worked perfectly too! For the regular difference in cost from their big brother (the WH-1000MX3), these are an incredible choice!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t trust it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these to my father as a gift on Christmas night. Early the 26th my mom called & he had to be taken to a hospital where he remained for over a month. Today he finally opened his gift & the cord was damaged. My father is 87 years old & he couldn’t figure out why it couldn’t fit anywhere until I came to look & see that it was damaged. I wanted an exchange because I don’t trust the integrity of the product if the cord looks like that but Best Buy denied an exchange so I had to purchase a separate cord

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmyB,

      Thank you for taking the time to review the XB900N Wireless Noise Cancelling Headphones.

      We regret to hear the headphone cable were broken. This is definitely not the news we'd like to hear from you. We want to make sure you’re taken care of.

      May we contact you to help? If so, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks for letting us help assist you.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceptional! Amazing Sound Quality/Bass. Comfort.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are fantastic! Very pleased with them. I am usually very picky when it comes to sound quality on headphones. I am no expert, however if I put the headphones/earbuds on and it doesn't get my head moving....I'm usually disappointed. I've returned quite a few headphones and earbuds. These by far have amazing levels of base, they bring out depth to the music and you can here more of what's going on. In fact even with some songs, I had to look around the room after hearing "noises" that were actually coming from the song that I normally don't recognize. They are comfortable and feel very sturdy. They also come with a small black bag case, a USB-C to A connection, and an auxiliary cable. The battery life is also phenomenal. I love how the side of the headphones have touch controls. You can swipe up/down to change volume, or left/right to change songs, double tap to pause/play. (Heres a tip, to bring out a deeper sound and strong bass/thumping sound, connect the headphones with the app and utilize the equalizer which has an "Extra Bass" leveler for each setting.....it works!) These headphones are definitely exceptional and I'll be keeping them. Especially for the huge discount going on right now of around 50%off (at the time of review) these are DEFINITELY worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, we appreciate your detailed review of our product. The WHXB900N headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Over-performing bass cannons w/ underwhelming ANC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROs: - Featherweight light without feeling overly “plasticy”…combined with minimal lateral and downward clamping force and the generously sized earcups with gushy foam padding and ample headband cushioning, these are some of the most comfortable cans I’ve used yet (and I’m at 22 headphones and counting in just the past 5 years!) - Okay, there’s almost TOO MUCH bass in these cans by default so you bass-heads out there have cause to celebrate; but for the rest of us, thankfully, the 5-band custom EQ, multiple EQ presets, and “clear bass” slider lets you dial in the sound signature more precisely to your liking - Musically speaking, Sony continues to demonstrate it knows its business with the XB900N…again, with the bass dialed back down to more sane listening levels, these cans produce an incredibly resolving and pleasing sound signature that didn’t get fatiguing even after a few straight hours of listening - aptX capability is NOT a gimmick—thanks to the higher bandwidth compression scheme, the quality of the Bluetooth stream these headphones can produce is simply marvelous. Pairing with my FiiO X7ii, I was greeted by a reassuring “aptX” logo indicating the higher quality connection, and in blind listening tests, both my wife and I correctly identified the source sampling/bit-depth and discerned more detail/nuance in a 24-bit/96kHz file over an Apple Lossless CD-rip of the exact same song - Hats off to Sony for a companion app that finally requires NO account/login and actually has quite an extensive array of some useful features: you can control the style/aggressiveness of the noise cancelling function, adjust 3D sound positioning, add various DSP simulations (arena, club, hall, etc.), adjust signal priority for sound quality or connection stability, activate the digital sound enhancement for lower bit-rate signals, adjust the function of the on-headphone ‘CUSTOM’ button for single-touch access to hear-through or Alexa/Google digital assistants, set power-off timers, and adjust sound prompts and language preferences…whew! - USB-C charging port makes for a FAR more reassuring and durable connection than the now common but infamously fragile micro-USB port - Though you’re not likely to need it given how long the rechargeable battery lasts (in 2 weeks I had to recharge the headphones once), the included 3.5mm cable lets you run your jams straight from a phone or DAP; keep it bundled in the included soft pouch (a nice touch!) and you’ll never be able to blame your headphone’s dead battery for keeping you from your tunes - I don’t have the Sony 1000XM3s to compare to, but on paper, the XB900N actually has lower Bluetooth latency than its pricier big brother. I’m pretty sensitive to A/V delay having been an amateur home theater designer/installer for nearly 30 years; but personally, I was able to comfortably watch action movies and music videos on my phone without being distracted by a noticeable Bluetooth audio delay - Gesture control for play/pause, volume and track navigation was virtually bulletproof, only a few times over the course of nearly a month did the control surface not register a function - Cupping your hand over the right earcup immediately lowers the playback volume and activates the hear-through mics enough to carry on a conversation without having to remove the headphones—it feels a little awkward at first, but it works wonderfully CONS: - Okay seriously--without EQ, the bass from these cans is overpowering to the detriment of the music underneath; mids and treble are lost amidst a wash of muddy, imprecise and overly-thumpy bass. Personally, I’d prefer headphones that were more neutral/balanced out of the box with the option to add in some impressive bass when needed—but these ARE marketed as “EXTRA BASS” headphones in that capacity they definitely over-deliver - Sadly, the active noise cancelling that was so well regarded in the more expensive 1000XM3 is significantly short-changed here in the 900Ns, even when compared to prior-gen ANC solutions. I went back and forth between the Sony XB900N, my Bose QC25s, and my Sennheiser Momentum Wireless 2.0. In all cases, the 900N was dramatically outclassed by the other ANC solutions including cancellation of both high frequency/impulse noises (office background) as well as low frequency droning (bus or plane engine) - Like pretty much all DSP modes across most digital music devices, I found the simulated venue settings to be gimmicky and distracting - Though they fold flat for travel, the included soft pouch won't provide much protection in a bag or suitcase - Sound-stage was incredibly narrow with virtually all instruments/vocals at or inside the head. Though I had hopes that the 3D sound position setting in the app would open things up, I honestly don’t know who would ever use that function. Instead of simulating a 3D soundfield, the sound position setting literally collapsed the stereo signal into a mono point source and placed it in one of 5 positions around the head. While the effect was convincing, why would I ever want my music emanating from a single point 1-2 feet behind me on my left? This felt like a wasted opportunity as Sony could clearly have turned these into a very capable 3D positional headset - At least there’s one included, but the laughably short USB-C charging cable (about 8” total) made it challenging for me to find a good place to charge these cans because all my chargers are at floor level and I don’t have a lot of open space near the USB ports on the top of my PC—those of you with similar desktop/tabletop/night-stand real estate limitations might need to use a different USB-C cable - Not rated for water/sweat-proofing so I’d be careful about taking them to the gym, the beach, or the pool, but you probably wouldn’t want to work out with them anyway--the minimal clamping force, though comfortable, will keep the 900Ns in place for a light or medium-to-brisk walk, but I found them starting to slide around on my head when working out on our elliptical machine - Unlike virtually all other touch/gesture schemes on single-press digital music controls, the play/pause control activates with a double-press rather than a single press; forgetting this relatively de facto convention at times meant an inadvertent volume or track change when all I was really trying to do was pause or resume the music Summary review: I had a pair of Sony’s original WH-1000Xs back when their active noise cancelling capabilities were starting to give Bose a run for its money, but I returned them because I found the clamping force a bit high and the ANC solution less than compelling for muting out the world around me. Flash forward a few years and the Sony WH-1000XM3 are now widely considered to be as good as, if not better than, the Bose ANC solution in the QC 35IIs, with premium sound performance to boot. But the 1000XM3s are kind of pricey, so imagine my excitement when Sony announced the XB900Ns…a lower-cost alternative to the 1000XM3 that supposedly carried over a lot of the same features from its big brother. Or so I thought; the XB900N is really a whole different phone and while it’s capable of some greatness, it’s a disappointment in a few key areas, especially as a noise cancelling headset. To be fair though, I found the 900Ns to be quite comfortable, FAR more so than I recall the 1st generation 1000X. Bluetooth performance proved to be rock solid and sound reproduction, especially for a higher quality aptX stream, was actually top notch (with the settings just so). The user interface/controls were relatively simple and the auto-mute/hear-through capabilities made it easy to keep the headphones on while working in a crowded environment. For once, the companion app was actually a useful addition to the user experience with only a few features/settings I would personally have jettisoned. Overall, the XB900Ns were very capable, very comfortable, well-constructed, fine performing, and [mostly] enjoyable Bluetooth headphones. I wanted to love these phones…I REALLY did! That said, the ‘XB’ in the model name implies gobs of bass--and in that, the XB900N over-delivers, at least to my ears. Rather than tweaking some EQ to get things sublime, I had to aggressively cut the bass right out of the box just to get things listenable. From there, I could indeed dial in the other EQ bands to my liking, and I did ultimately end up liking what I heard. But with so much emphasis on bass in the various EQ and DSP modes, I had to adjust the sound settings far too often depending on whether I was listening to music or watching a movie. But the big disappointment was in the 900N’s active noise cancellation—at least in that I was really hoping to get close to the 1000XM3’s performance at a more wallet-friendly price point. Don’t get me wrong, these headphones DO attenuate background noise, even to the point of nearly masking the voices of people speaking directly at you, but compared to other noise cancelling solutions (and the near bank vault-like silence of the 1000XM3s in the store), the XB900N comes up disappointingly short as droning fans, engines and air conditioning noises continued to leak through long after my comparison phones shut out the same sounds. In the end, I encourage you NOT to think of these as the 1000XM3’s little brother; they’re definitely not. Instead, think of them as a potential for bass overload that simply shares the XM3’s physical design (though you can mercifully dial them back to sound far more pleasant in the end) and just so happens to come with some modest noise cancellation under the hood. If you’re a bass head, just ignore what I’ve said and snag a pair—you won’t be sorry. But for the rest of you, I would (sadly) hesitate to recommend these headphones for any sort of critical listening, especially during a noisy commute or in a crowded office.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love it , Will recomend to every one

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    These headphones are awesome. Definitely get these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work fantastic for music, podcasts, phone calls, zoom calls, watching videos, exercising - don't run with these, they wont stay in place. They're comfortable for people who wear glasses too. The noise cancelling is so good, you can have your volume 1/4 full on an iphone and its enough to block out any outside noise. The cool thing is you can have your volume high and people around you can't hear what your listening to. The bass is amazing and you can change it to the way you like with the app and even if you don't like bass you can control that and still enjoy these headphones. Battery is better than expected. These could last up to 3-4 days with 100% and charge 0% to 100% in a few hours. The sony app makes these headphones the best because there are so many things you can do with it such as: * choose multiple hearing modes * choose multiple equalizers plus you can create two custom equalizers * choose sound position I loved how they come with a free trial of 360 reality audio for supporting apps. This feature is a better listening experience but to find out that Tidal only has few songs and albums by few artists with this feature was very disappointing. The material these headphones are made of look and feel like they will last you years. Overall, this is the type of headphone I would recommend to anyone without a doubt.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hugoofthecross, Thank you for taking the time to write such an in-depth review of your experience with the WH-XB900N Wireless Noise Canceling Headphones. We're pleased to hear that you like the noise canceling, long-lasting battery life, sound quality, and overall features of the headphones. Good to know you're utilizing the built-in equalizer and features on the Sony headphones connect app. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate the recommendation. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    My new favorite headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box I put these on and immediately loved the way they felt while on... They are lightweight, not too hot, and don't put a ton of pressure on my ears. I've been using the Bose QC35 now for several years, and I already like these way better. I used them while outside doing yard work and the noise cancelling worked great! Its been super hot out lately so I wondered how these would feel while on, but i noticed they are cooler, lighter, and put less pressure on my ears than the Bose. Music through these sounds great, and I love the controls on the side of the ear cup... no switches, just responds by touch. Overall I love these, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Detailed sound with powerful bass and noise cancel

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design: These are over the ear headphones, completely covering the ears. The earcups are quite thick at about 2/3 inch and very soft. The headband is also plush. The headphones also fold flat and inside the headband making it easier to carry. While it's on the larger side, the earcups are very comfortable to wear though the day. Construction is mostly solid, quality plastic with parts of the headband covered in leatherette. It comes with a soft-lined carrying bag, a short charging cable and 3.5mm audio cable. Sound quality: Full-bodied sound, very crisp and clear. Enhancing bass levels do not distort the sound. These phones are labeled as Extra Bass, and while it delivers, the bass level is completely adjustable, producing detailed, neutral sound, with a punch, when called for. Noise Cancelling: While the Noise Cancelling circuitry on this model, unlike the 1000 series, does not account for changes in air pressure, which would be applicable to air travel, it's otherwise as good as it gets. When paired with a phone, either iOS or Android, it also uses the sensors on the phone to detect is one is sitting, traveling or walking/running, and adjusts noise cancelling accordingly. It can also be set manually to play back noise from its mics for better situational awareness, or to filter all noises except voices, which I prefer. Battery life is excellent, with a rating of 30 to 45 hours depending on use. I managed to use them for over a week at work, on and off, and by the end of the week, the battery was still at around 50%. Bluetooth: The major negative is that it still uses Bluetooth 4.2, while other brands had Bluetooth 5.0 for some time. The advantage of BT 5 is not sound quality, but is more efficient in power consumption on both the headphones and the phone. Other than that, this is one of the few headphones that provides every Bluetooth codec available today. I used this with both iOS and Android phones, and it supports SBC and AAC on iOS, and additionally, also supports AptX and AptX HD on Android phones. If using a recent Sony device, like a Sony Receiver (I my case, the STR-DN1080), it also supports the LDAC codec, which is Sony proprietary. While this phone doesn't have Sony's HD Audio label, both AptX HD and LDAC support 24bit audio streams. It also supports NFC pairing, which makes setting up the headphones slightly easier. Mic: Has mics on both sides All the functions of the headphones can be controlled via an app "Headphones Connect" (iOS or Android), which works about the same way on either platform: - Battery level and BT codec in use. - Equalizer: 5 bands plus bass control and several presets. - DSEE HX: This appears in different Sony products and it helps in restoring heavily compressed music. I leave it on and it does sound better without creating distortion (Disabled if equalizer is on, except for bass levels). - Sound position control: This is a creates the illusion that sound comes from a side or behind, but disables the equalizer. Not sure how this is useful, but it's there. - Surround: Like on many receivers, it creates different echo/ambient effects. Nice for show but I end up leaving it off. - Controls for noise cancelling: It has an interesting feature where the app uses sensors on the phone and GPS to guess the level of activity and adjusts the amount of ambient sound mixed within the noise cancelling, or it can be set manually. The headphones also includes a headphone cable that can be used as a wired headphone. Controls: The best part is that covering the right ear-cup with one hand turns off echo cancellation and turns the volume very low. This is so when someone wants to talk to you, don't need to pause and remove the headphones. This works great. The left side has a power button that's also used for pairing and another button to select the noise cancellation mode, and from the app can be changed to launch the voice assistant. The right ear-cup has touch-sensitive controls: Double-tap for play/pause Swipe up/down for volume Swipe left/right for prev/next track Hold with one finger for Siri/Assistant or controlling calls. The touch-sensitive controls work but not the best choice for me. I wish it had more actual buttons. Sometimes when I think I'm swiping up or down, end up changing the song. The double-tap for play/pause isn't intuitive enough. Takes longer than pressing a button to react. It's not very responsive. It takes about 2 seconds to pause the phone using the controls. I used other Sony headphones and it seems to be the same across all of Sony's headphones with touch-sensitive controls. Also, it does not detect if someone takes the headphones off: It does not pause the phone. The power-off settings are configurable, so it's possible to set the headphones for noise cancelling, and stay on, without being connected to the phone, once set up. If used with the 3.5mm cable, the headphones also work while off. Voice assistants: While there is no additional setup needed for using Siri on iOS or the assistant on each Android device, these, like other newer Sony headsets, provide integration with Amazon Alexa or Google Assistant (One the two, but if using these, the noise cancelling settings have to be changed from the app).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    My new favorite wireless headphone

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the last several years, I’ve had numerous pairs of wireless headphones and earphones from various brands and they all have appealed to me in different ways. These new Sony WH-XB900N’s are almost perfect based on what I look for in headphones. These came about 70% charged, so I was able to pair them to my iPhone and begin using them right away. Pairing was simple and straightforward and was completed in seconds. I downloaded the Sony Headphones Connect app and this is where the headphones really begin to shine. The app lets you completely customize your sound. I typically listen to a lot of Jazz, R&B and Hip-Hop, so I was able to customize the sound I was able to customize the sound to my liking. You can fully customize the amount of ambient sound you hear, sound position, surround sound, bass and treble. The app also has presets based on whether you are running, walking, sitting or on public transportation. The bass is incredible in these headphones. If you like bass, these are better than any other brand that I have used and its clear and distortion free. It can be overpowering at times, but can be adjusted within the app. The thing that impresses me the most is that although the bass is deep and throaty, the mids and highs aren’t compromised. I could still hear the vocals clearly. After trying these with my iPhone XS Max, I connected my Moto Z4 with AptX. Once I enabled it on the phone, I went to Amazon and Apple Music to listen to some tracks. I was expecting to be overwhelmed with the sound quality of AptX, but I was only slightly impressed. Im not an expert on AptX, so maybe it has more to do with what streaming service I use. The headphones are rated to last for 30 hours, but I haven’t had a chance to test that. If you do happen to run out of battery, Sony included a 3.5mm cable that you can plug directly into your device so you can continue using them. If you have an iPhone or some of the other newer devices, you will need a dongle to connect them. I do like that these are charged using a USB-C cable and not micro USB, but they take roughly 7 hours to charge when completely drained. Another great feature is the Quick Attention mode. By placing your right hand over the right ear cup, the volume is turned down so that you can listen to who or what is around you. Ordinarily, I take my headphones off or pause the track, but with these you don’t need to do either. This is a feature, I’ve come to really appreciate along with the great noise cancellation. The controls for adjusting volume and switching tracks are as simple as swiping up and down or left and right on the right ear cup. I didn’t have any issues using either and it was very responsive. The only minor issue I have is the weight of these. I like to wear headphones when I’m working from home or when I’m lounging and listening to music. After a while, they get to be uncomfortable. I guess this is to be expected with drivers this large. Other than the weight, these are a great set of headphones. The 30 hrs of usage, customization within the app, sound quality and solid build of the headphones make these my current favorite and go to headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Amazing value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality from these (and I'm very picky when it comes to headphones). Bass in super clean and punchy, and the app let's you either turn it wayyyy up or keep it at a moderate, balanced level. The mids are forward and clear. And the high are crisp at ANY volume, not something I can say for my sennheiser pair. The only weak point is the active noise cancelling which is a 6/10. A far cry from the most premium headphones money can buy. But this product is also $100+ cheaper! Comfort is excellent as the leather and cushions feel very soft and premium. Lasted me a whole 5 hour plane ride with no issues. Battery life is off the charts with 44 hours with ANC on (a YouTuber tested this not me) but I can confirm it feels endless. If value, bass, and comfort are important to you, you will not regret this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Solid choice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wh-xb900n headphones are a bass lovers dream. They pack a punch with deep, resonating low-end frequencies that elevate my music experience. The Noise cancellation feature is fantastic, blocking out distractions on my daily commute. Battery life is impressive, usually lasting through long flights. While they are comfortable, and adorable, Occasionally, the touch controls can be a bit finicky. Overall, these headphones deliver on their promises of great bass and noise cancellation, making them a solid choice for music lovers like me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I researched numerous headphones before deciding to by these for my husband's birthday. With that said I will give you my husband overall happiness first followed by a distinct breakdown below. He absolutely loves them. I tried to "borrow" them once and he who always shares, was VERY territorial! Ha! The sound is great, very comfortable. Excellent quality. The noise cancelling works too well. I frequently get frustrated trying to get his attention and he can't hear me. He uses them all the time. I am a student and need reduced background noise when I am in my office studying which is all the time. He uses them to watch TV in the living room while I'm in my office. He loves the sound so much that he doesn't like watching TV with our surround sound (that cost significantly more) when we watch a show together or when I'm not needing a quiet house. He would prefer to use these headphones instead. Only complaint is in the pictures it give the appearance that the side lights up showing you where to tap or swipe for play/pause, fast forward/rewind etc., that is not the case. There is not any back light display to show you where the buttons are or any markings. You have to learn to use these functions by reading the manual and practice. For that reason I would give the design a 4.5/5 stars. So, if I were to break down my overall ratings into categories it would follow as: Comfort 5/5 Design a 4.5/5 stars Sound quality 5/5 stars - custom set up designed to fit each person - really cool! Noise cancelling 5/5 stars (and then some!) Battery 5/5 - long lasting, fast charge and gives alerts Overall quality 5/5

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Great for what I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones since I spend hours sewing for work. I use the noise cancelling feature and it drowns out the sound of my machine. The extra bass is amazing. It's clean and powerful. The app is super helpful for tuning the sound to my preference. And the battery life is great. I can go days on a single charge. Also, they're very comfortable Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent option and so many features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many people are comparing these to its predecessor: the XB950N1. I have had both headphones for an extended period of time, and I have to say, they are hard to compare as the designs of both headphones are completely different. The old model had an extra bass button and these do not, but the bass does not lack whatsoever, especially with the customizability of the EQ settings in the app. Sound quality is excellent, and noise cancelling is also top notch, though not quite at the level of the 1000XM4's. They fold in a compact design, feel very sturdy compared to the older model, and the earpads are very plush. I do have larger ears, and the only problem I encountered that after hours of use at a time, my ears would hurt a little as there is not a lot of space in the earcup and my ears will come in contact with the plastic which is annoying. However, I got mostly used to it now and it is not as annoying. Battery life is also phenomenal. For less than $150, these are an incredible value, and an incredible pair for people who love bass like me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samstrex, Perfect! You definitely made the right choice! We're glad that upgrading to these headphones was worth it. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your experience and for trusting Sony! -Jess Sony_US