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Customer reviews

Rating 4.6 out of 5 stars with 3568 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 3,568 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed my speakers did an excellent job. He was able to answer all of the questions I had, was able to troubleshoot issues he ran into, and did it all in a timely manner. Definitely want to go back and get my rear speakers replaced next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a set of speakers and was going to get them installed somewhere else but after talking to the guy didn't feel comfortable so went to best buy and got them done very professional and didn't mess up my door panels and gave me some helpful information

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with the web site and store system scheduling the installation so I drove to the store and spoke with the technician. He was extremely helpful and fit me in and an hour later they were done. He even manage to connect them without cutting additional holes keeping the original interior look.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 sets of kicker 6.5 inch speakers for my car. Installer did not use included grills for that upgraded look nor did he return them to me. Not sure where they went but definitely weren’t put in my car

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found technician to be knowledgeable and helpful in finding right product. The speakers have improved my listening experience in my vehicle and I found the price to be reasonable. My only complaint is the they are not loud enough but I can (and likely will) correct that with an amplifier in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Camper!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my speakers and tweaked the stereo to get the great sound. Hid all of the wires! Makes it look like the original speakers. Just a better sound!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Speakers Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech Michael had these outstanding speakers installed so quickly I could not believe it. And, brother do they sound good........... Gave that man a raise to keep him. LL

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This experience has been a nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst experience I have had with any stereo installation establishment. I have an intoxilock hooked up in my car and had no problem with the car battery at all. After the install of my 1rst another tech says my car battery will die if I had the car on without it running wich I never do so I figured it would be okay.in any manner it was the complete opposite the car battery started to die with the car running. The fuse under the hood melted that the hooked up. They also left hand prime all over my tan Interior during this install. I took the car back 3 times not one of the techs knew to much about what they were doing. One tech said it was all hooked up wrong from the previous tech and to come back in a month to have it rewit d. When I took it back he told me it was my amp he lied and said my amp wouldn’t turn off when I asked him to show me outside of the car the amp turned off fine. They wanted me to buy a new amp is what I got out of that. But when I proved that he was lying he just said oh put the amp back in and never retired the car like he was supposed to. So as I kept driving the car wired wrong it killed my car battery and that I turn wrecked my car actuator. Wich Best Buy needs to replace but I can’t get in touch with anyone about this they transfer me to 3 people no one can help me. My second to last visit in plover was another wreck. I took I it there to have it required like it was supposed to be a while back and the guy again said it was wired wrong goes and starts snatching fuses. This completely messed my intoxilock up and I had to have my car towed to have the problem they created fixed. Finally I dropped my car off today and the guy in plover name Issac was completly rude! Over the top I bought my car in at 12:30 like the text message reminded me to and he said he told me 10:30 I then told him I abided by what the message that was ent to me said. As the message of 12:30 should have been right. Not to mention I got a message this morning twice saying my appointment was cancled. I think he want led to get someone els in seeing instead of fixing their mistakes. I then ask him to be careful with keeping my car on while working on it because the last time I was with out my car for 4 days because of them ripping fuses. He said shoot like I’ll do my best. Not to mention I have to leave my car there over night this is ridiculous who is reimbursing me for my time the problems they created with my car my car being detailed? This is not okay and I will ask on this message that someone at Best Buy right this wrong. My account does not have the amp Install’s on it but they were installed in Madison as well nothing but problems ever since. Fix this Best Buy this is not okay at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnosed I needed speakers recommended great speakers and installed them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad speaker tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my speakers in the back of my truck very promptly and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was the best will do all my work at the Southaven store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best installers in town. The tech took alot of time to educate myself and my son about the speakers and amp and what they would do. Couldn't be more happy with the team in my store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my speakers in record time and they sound great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with the Best Buy Pros for Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker install went smooth! No upselling or bogus materials to buy. They listen to what you want and provide some suggestions. Up to you if you want to move forward, which I'm glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    remote service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, conveniant to just call and in remote service you got computer issues to be resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good speaker installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel has done a great clean install and is very resourceful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4way kicker amp installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stereo tech mounted my kicker amp . They did a good job . I highly recommend stereo installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for the great work john Campbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John did an excellent job installing my new speakers in my jeep sound quality it great he knew exactly what i need and now my jeep sounds amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pleased with my experience for many reasons...the staff was extremely helpful and informative. The staff was very professional and answered all of my questions. Thanks! Very pleased with the purchase/installation of radio and speakers. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car Speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate ordered all the parts I need to complete the installation of my car speakers. He made the appointment to have them installed. Still waiting for that date to come up. He was very courteous and personable.

    I would recommend this to a friend