Customer Ratings & Reviews

The guys that installed my speakers observed some other issues with my existing audio system and fixed all my issues; fast..! They were professional and polite..! I would not have wanted anyone else..! Thank you Anthony Rouba

Install went great ... after initial sound check upon completion, a check engine light came on but the technician thoroughly investigated, figured out and corrected the issue.

I just have to say Jonathen tune installer tech was professional, helpful, patient and delivered amazing customer service. I will continue using best buy because of jonathen

My husband is so happy to have workin speakers again! Excellent help figuring out what we needed and expert installation!

I got a call from Ian about an hour before my appointment time. He wanted to see if I could come in early n get a jump on my speakers. Luckily he did, the job he was about to take on was about to test his patience to the MAX. LOL. before he started he looked at the components I brought n quickly surmised that what I had, wasn't what I should have had. Speakers were wrong size, and full range. I should have come with the correct size and subs. Smh.... my fault man. Although he looked over everything and said he could make it work, and work well. Amongst the surmounted difficulties that he could not have predicted, again, my car being a joker, he succeeded on fitting and fixing up my whole system! Lemme tell ya. He mentally strong, smart and determined individual. He did for me everything he said would plus a mountain sized amount more that was unexpected. I can't say enough good things about these audio tech guys at Best Buy in Vestal. I'm a very satisfied customer.

The agent was professional and kind did a great job of explaining the process thank you Best Buy your the best will be back to get more work done soon thank you.

Well well knowledge team inform me of any other purchase before installing the product very professional, friendly team

The speakers have worked great.....when they work. I'm guessing something has happened with the wiring and now my receiver doesn't work all the time. Works randomly. I'm going to have to bring it back and let you all check it to find out the problem. Not happy about it.

He was very good at making sure the mount was mounted right and he cleaned everything.

Great customer service very professional installer Twon know what he's doing

One hundred percent would recommend. They installed my speakers quickly and the speakers work great. Zero complications...great and friendly staff.

Professional and ahead of the time estimate. Took the time to show me the features related to this product. Overall a great experience and I'm always satisfied with my purchases!

Very happy with the Kicker Speakers. Kris and team at our local Best Buy in North Naples did a great install!

I actually had a broken door handle on the driver side of my car and the passenger's was scratched. So I bought the replacement for both driver side and passenger side new on eBay so that they match exactly. They were $35 each and I paid for the speaker install $65 at Best Buy. I paid online scheduled the appointment online and explained this in the notes at the time I picked my install date. Best Buy called me about a week before and told me they could easily do it but if something comes up they might have to charge me more. (Worse case scenario it would have cost me about $20 extra.) I dropped off my car at 10 AM and they were done at 12 noon and they were very friendly. It didn't cost me anything more and my car door handles look sparkling new and work perfectly. The install guys were very nice and my car looks great!! I am very happy! Lexus 2002.

Price is right and installers very professional, kind and informative.

THE STORE AGENT WAS VERY HELPFULL. SHE KNEW WHAT SHE WAS DOING.

Happy with installation but not with cost. I assumed I’d get a great deal since I purchased equipment at Best Buy, I was greatly mistaken.

The installation technicians did a perfect install,very professional, and polite. I will definitely utilize their expertise again in the future.

I like the new radio I bought for my 2015 jeep patriot. It’s a kenwood brand with a cd player. The installation was down by Scott at the Springfield Pa store. So later I had JBL Club speakers installed as well. The sound is strong and a better sound. Now I want Scott to install a Kicker cx360 amp. After that the system will be completed. Thanks Best Buy !!

Not my first visit. After first purchase I made sure to schedule all my future appointments though them.