Customer Ratings & Reviews

Installation was completed on Tuesday August 3, 2021 with 3 Geek Squad installation technicians and did a good professional job. In my opinion this TV is currently state of the art, very pricey but you get what you pay for. So far, this TV is all it says it is, I like the flush wall mount, the only thing is the LG engineers could have put more thought on the wiring bracket harnesses on the back of the TV that support the wires, I had to recommend to the Geek Squad techs and used a 6 inch piece of my duct tape to hold the wires in place while mounting my TV Flush to the wall. This TV comes with a pattern of the TV where you decide and it should be mounted on your wall, I had to have mine remounted lower, and had to make another appointment and wait 2 weeks for my installation remount. The Geek Squad technicians in the first installation didn’t leave me the wall pattern, make sure you tell the Geek Squad installation Techs you want this pattern and save it if you need your TV to be remounted to your specifications. I have to use 3 remotes: 1 for the TV, 1 for my home theater system and 1 for my cable/satellite system. The LG engineers should put more thought to combine and use 1 remote to run Everything, All 3 systems on my TV. With today’s very powerful micro-processor chips I’m sure the LG engineers can fix this. I do not want to use an off the shelf universal remote that costs $100 and takes 1 hour to download the required software to use it. So far, I am very happy with the performance of my G1, I will post more in the coming weeks if requested.

Geek Squad means quick response Geek Squad means efficiency Geek Squad means understanding the issue & professional We are extremely satisfied with Geek Squad

Awesome service. Quick and helpful. The Geek Squad assisted in the set up of our new tv and sound bar and showed us all the pertinent features. Wall mounting was fast.

Agent was knowledgeable, prompt and professional! Our TVs look great!

Such knowledgeable and professional crew. Thank you for doing much a great job installing my televisions.

Excellent job by John and Larry ! On time and quality conscious.

They arrived on time, moved a sound bar to a different room and set up the new system then vacuumed where they had worked. They made sure I could use my system with ease before they left. It was a great experience. They suggested a buy a new HDMI cord and had one in their truck for me to ourchase. They were also very knowledgeable.

The Geek Squad personnel were professional, prompt and efficient. I was very pleased with their TV installation as they gave me some good user hints for the TV and made sure it was attached to TWO studs to better carry the weight. They encountered a couple of cable box-related issues which the senior person diagnosed and fixed quickly. Overall, my first ever encounter with the Geek Squad and I was very pleased with their knowledge and customer care.

Two ladies showed up to remove my old tv from the wall mount and dispose of it along with the old wall mount. Then the ladies mounted a new wall bracket and installed my new tv. Also they connected my new soundbar. They also organized and managed all of the wires and cables sonit was neat. These ladies did an amazing job. They knew exactly what they were doing. They were very thorough and went over and beyond to make sure everything was done correctly and to my liking. They also assisted me with any help or questions that I had. I have never been so happy with someone coming to my home to install and set up electronics or equipment. I also wish to have these ladies help me in the future with new purchase. Also being a Total Tech member I have peace of mind of knowing if anything goes a miss they are here to help and repair items. With no out of pocket costs to me. I am also covered for any new deliveries to my home and any installations and extras are also included. It's worth every penny.

The two agents who showed up on time called me before they got here I am on the 7th floor in my building I did not know if I had metal or wood studs so they brought a mount with them just in case it Turned out they were wood so they installed my full motion TV mount they did an excellent job very clean and knowledgeable about the products they install

Excellent. Had Geek Squad install a 65" Samsung Frame TV. I had prepurchased a Samsung OEM UL Listed in-the-wall power supply cord, and Geek Squad was pleased to see that so that they could completely put all wires/including power through the wall. Superb installation utilizing the flush wall mount included with the Frame. Looks like a piece of art!

I had no idea who to turn to for mounting my TV. I purchased the total tech plan. The Geek Squad techs were Awesome. They were easy and fast to schedule. They asked questions to make sure I got what I wanted and where to mount the TV. They were knowledgeable, friendly and communicative about the project. They made sure I understood how to operate what was set up and that I was comfortable with the technology before they left. It was awesome watching my new big screen TV comfortably. I would highly recommend the Geek Squad!

Geek Squad did a wonderful job mounting installing and setting up our TV. Very professional and left the area spotless. We are very happy with the finished product.

Excellent service today we had Josh , last time we had Matt and Angel for installing and hanging our 55 inch TV . They were so thorough , efficient and extremely knowledgeable. When we bought the TV we thought the install price seemed a bit high, it after our experience it was worth the money. You are lucky to have such wonderful employees

I was very impressed with service we received in my home. The technician was very accommodating to our request and where we wanted to mount. There's no way I could of installed it up as high as we wanted and he made it look easy. He did a great job installing the mount and even though this is the second LG TV I've owned he went through set up and discussed the things we can do on our TV. I will definitely do this again when I need to mount another TV.

Great job, efficient, clean and knowledgeable. Thanks Geek Squad.

The installers did everything they could to make sure that the installation was perfect.

So happy that I chose this service! I bought an older home and I knew that attempting to place a large TV onto my walls would be a challenge! The Geek Squad handle this task with ease pride to my home and exact precision! They even confirmed my thoughts that my room was built with imperfections but the TV was definitely a great choice for my family room!

Install couldn’t have been easier!! They came with my TV and started by inspecting the wall and finding the studs. Then drilled only the holes they needed to drill to install the mount then after the mount was installed both technicians lifted the heavy TV onto the mount. They were professional and kind. They answered all of my questions and the process couldn’t have been simpler. They were even willing todo things I wanted todo.

The installation team did exactly what needed to be done. They were efficient. This was a difficult flush mount installation for a Samsung Frame Pro TV. I would love to have them back to see if there is a w ay to improve the quality of the TV picture.