Customer Ratings & Reviews

The techs were very well educated on my product and the installation was fast and well done. They walked me through the functions of the TV and helped me set up my system to sync with the TV.

The technician mounted and installed my Tv in a very tight space. The work was outstanding. I'm very pleased with the quality and professional service for this installation.

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

Great job delivering, mounting and setting up. very professional job and great personality

We were so pleased with the Geek Squad that came to our home. They were so efficient and knowledgeable, and quickly and easily removed the old tv and installed the new one! They helped us understand the remote, and how to get the best use out of our new tv!

My installer, Kirk, arrived earlier than the time quoted. He and his assistant did an amazing job properly mounting my Bravia 8 to my living room wall using a Sanus mount I had previously purchased. They were both extremely professional and had answers for every question I had during the whole process. I recommend them wholeheartedly for anyone looking to get their tv mounted safely and securely!

Because this is an 85 inch TV, the agents made sure that the wall mount would hold. The agent pulled and pushed on the mount to make sure. The agent explained the TV very clearly. So much better than installing and figuring it out ourselves.

First of all, they call you with an ETA and are on point. So professional, knowledgeable and kind, taught me how to use the remote with all of its features as well as how to move the TV around with the full motion wall mount. The set up looks so good, I forget that it's my living room and not a showroom display. Thanks again!!

My first use of Geek Squad to come into my house and the Tech did a fine job. He took our new 4k TV and mounted it right where we wanted, he took the time to ensure he made a minimum of mess and clean up after he was complete. He helped to get the TV connected to our WiFi and was very knowledgeable. We will no longer be hesitant to use Geek Squad again.

Once my install mess was figured out the Geek Squad delivered and installed my TV. What would have been a hot mess with my husband was a 20 minute process with Geek Squad. They were friendly, professional, quick and knew exactly what they were doing.

Very professional, prompt and courteous service. Installed the new TV, hauled off the old one and they were in and out in less than an hour. Very friendly and easy to deal with. Highly recommend.

The technician was professional. The set up was quick and easy. The entire process from start to finish took less than 45 minutes. The technician installed the mount, placed the tv securely onto the mount, and connected an antenna and ethernet cable for my smart tv.

The Geek Squad was friendly & professionally. They were knowledgeable about the products and thoroughly explained how each worked.

Great job!! Very professional! Cleaned up.. explained all the options on our new TV. Help set up prefer channels.

The 2 workers did an excellent job installing my new 65in tv on the wall. They were very professional and friendly. I really appreciate the extra effort they put into cleaning up the dust from drilling, wearing shoe covers without being asked to, respecting me and my home, and being very helpful in showing me how to operate everything. I would highly recommend the 2 workers I had, I feel kind of bad that I don’t remember their names but they did a superb job and made me felt happy to be a Best Buy customer.

The installers were professional, courteous and totally upfront about not needing some items I purchased (in-wall cable concealer, couldn't use it due to the nature of the mounting). They were great about making sure to position it where I wanted and also hauled the box/trash with them afterwards so I didn't have to worry about it. I recommend TotalTech because install for both TVs I purchased was free (just needed to buy the mounts).

The geek squad agents were FANTASTIC! They were professional knowledgeable and cheerful. They were ready to assist with any questions and they even encourage the questions. They did a very quick end precise job and cleaned up after themselves.

The two Geek Squad technicians were terrific. They went above and beyond to get the job done. I had an old flat screen that was no easy feat to get off the wall. They did a top notch job with that and installing the new tv.

Excellgreat. Thank you Jackt job by the men who came to my house to install a 65 inch TV on wall. They left everything clean and TV working

As good as it gets. Could not be more pleased. Small calibrations to my taste have a great picture. SDR on dish is very good and HDR on Fire Stick is amazing. Excellent AAA+++