Customer Ratings & Reviews

Seamless installation. Guys are nice, respectful, knowledgeable, and give instructions and/or advice. My only complaint is that I wish they were given gloves to keep their fingerprints off the new tv screen.

When we finally got the TV. The crew that came to “tweak it” were phenomenal. They spent so much time with us and assured that we knew how to do everything. This was the Geek Squad, NOT their subcontractor. One of which “gave up” and left us. Ergo, the Geek Squad tweaking. The sub did a great job of mounting, and doing the basics. But any challenges were beyond them. Ask for eh Geek Squad to do your install.

The guys were very knowledgeable, professional and kind. They did a great job and communicated with me.

Geek Squad is great! Professional, courteous, humble and helpful no matter if it’s a tv mount or computer repair...every experience I’ve had thus far with GS has been positive! They installed the tv mount with precision, no mess or hassle and did great!

Agents did a fantastic job setting up mount and TV. They explained everything well and did not leave until we understood how to use eveything. Great guys!

Geek Squad installed my TV he did a fantastic job and made sure every thing was working right. Very professional and knowledgeable.

Best Buy mounted our TV and set it up. They were very efficient and careful. It's on a wall mount that they put up -- no big mess from running wiring in the attic or drilling through the wall. Friendly and helpful to answer our questions

In November of 2018, I purchased 3- Samsung 43" 4K Smart TVs. I worked with Trekas Sims, Magnolia Home Theater Supervisor in the Brookfield, WI Store. He was knowledgeable, patient, thorough, answered all my questions and had some great suggestions. I came prepared and the purchase was a breeze. Delivery was as scheduled. Geek squad agent Cameron Gingrass came to my home for a site survey one week before my items were delivered. On the day of delivery, there were no surprises. Cameron efficiently installed the 2 walls mounts & hung the televisions on the day of delivery. He was a wealth of information. He was also conscious of cleanliness and used cardboard to catch his drill shavings & wore booties while in my home. He did exactly what I expected and more. I felt confident with his assessments and recommendations. He is an asset to the Geek Squad, as is Tre and I hope management realizes this. They both are stellar representatives of Best Buy Geek Squad and Best Buy Magnolia respectively and I hope this is duly noted.

The person who installed and trouble shooted my TV's was Stefanie. She was wonderful. She was efficient and knowledgeable. She was able to fix and/or change things that your other installers couldn't do. I couldn't have been happier.

Very knowledgeable workers. Showed up on time. They explained everything and the installation was incredibly good. What a nice service Best Buy offers at a reasonable cost. I am 65 year old female so there was no way I could do this myself. I would recommend this service to anyone wanting to mount their television

This was one of the best experiences I’ve ever had with service from a company. Mounting a 65 inch TV two guys came out from geek squad they knew exactly what they needed to do. They asked for customer feedback on the height of the TV. The TV was hung so straight I could not believe it. They even took a little vacuum and vacuumed up the little stuff on the floor. It was the best experience I would highly recommend their service.

The team came, installed and did their job perfectly. They were very professional and ready to answer any questions I had.

Best Buy team came out promptly, no hassle scheduling, brought every leveling tool possible to ensure a great install. They even had some extra items like a replacement surge projector and extension cords on hand, so I was happy with the installation being a breeze.

The agents installed the tv mount to the wall, and the hidden wiring box behind the tv - then ran wire thu wall to baseboard. Connections are made at baseboard and invisible to viewers. They then hooked up soundbar “atmos” wireless sound system. They did this on 75” and 65” tvs - quickly and with no mess. They were able to answer any question I asked and filled me in on a number of things I would no have known to ask about. An excellent experience overall and easily worth the price of TotalTech by itself - but made more valuable by the fact that I can now get tech help on anything I buy and the warranty is extended on all of it.

I purchased a 75” Samsung TV along with the installation services. The installation was done perfectly. The installers were very professional, answered all my questions and addressed all my needs with no issues. I highly recommend.

The geek squad was amazing and well worth the money spent. Very professional, prompt and knowledgeable.

The entire experience from purchasing the television, DVD player, and mount to Kai and Kam installing everything and providing me instructions on how to operate it all was great. They were neat and cleaned up any materials left. They were also very pleasant and professional.

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.

These guys were great Will and Scott did a fantastic job they were knowledgeable and friendly they came out on a Wednesday to do a consult and return Friday for the install. They quoted me a price for a wall mount but was able to even get me a better one at a lower price. We got 24" TV added to our game room.

The guys who installed the tv were terrific and very mindful of safety precautions given COVID-19. I bought the wall box for hiding wires, and they paired the tv with my existing sound system. I could not have been happier with the service.