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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 38,685 reviews
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable installers. I would recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek squad did an amazing job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had geek squad install a 70 inch tv on my wall. They showed up on time and were very fast with the install. They knew exactly what they were doing when they showed up, went above and beyond and cleaned up everything they did. Great job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always , the geek squad technicians were friendly and knowledgeable. They made sure the TV was mounted properly and programmed the TV and explained everything. Asked if there was anything we wanted programmed special and they set it up for us.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    For lazy people like me, highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and knowledgeable. They did an excellent job mounting my 86 inch tv in my living room, would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgable, Efficient, and considerate of my tim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called 24hrs ahead to confirm a smaller arrival window, and also called me as they wrapped up their previous install. They were knowledgable, efficient, and they we're good conversation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were efficient, professional, and service oriented. A pleasure to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the television

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was professional, I had everything ready for TV, great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to Alex D. and the assistant!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so impressed with Alex D. the Geek Squad guy who installed our 85-inch Sony TV on the wall he also solved a problem we had with the speaker. He and his helper were very courteous and worked quickly. Alex's excellent knowledge and advice was outstanding. They removed the old TV and helped store it till our daughter could pick it up. A great team the best of the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great team you guys have! Service crew arrived, got the TV installed and set up in no time. Gave my wife and I a tutorial on how to work remote, TV settings and managing apps. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who installed my mount was awesome, great mount as well. It was an overall 10/10 experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The setup and connection was done by contractors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given a time of between 8:30-11:30. I did not hear from anyone until 12:45 when the contractor contacted me to say he'd be there between 2:00 and 3:00. Needless to say I was not a happy person because I missed two work meetings while waiting on Best Buy who did not have the courtesy to call me prior to 11:00 to tell me they were running behind. The contractor however, did a very good job and I was pleased with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The guys that came to install my new Bravia 9 were very careful and professional. The set up my new tv and answered any question I had. I would definitely use this option again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was set up carefully and they made sure it all worked before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mount

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service from the Geek Squad Techs. They had my new mount and 55” TV set up in about 30 minutes. Very polite and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent installation of a 75” Samsung TV with wall mount and sound bar. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super job and worth every cent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geekers did a great job. We already had a heavy duty wall mount for the set we were replacing, but it turned out that the mounting hardware on our new TV was placed far lower than on the set we replaced. So the guys completely removed the wall mount and re-installed lower it so that the new set’s location was perfect. They then reconnected our HDMI cables, programmed our cable remote for the new set, and tested everything. Finally they cleaned the room completely and even carried our old TV out to my car so that I could re-home it at a friend’s house. Very professional, and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set up and cleaned up and gone in under half an ho

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad guys arrived at my apartment building 15 minutes after they called. They scoped out the path they needed to take, brought in the TV and wall mount, marked the wall with blue painters tape to show where the mount needed to be and had the TV mounted with no cords showing in just a few minutes. This was a simple TV installation with no other equipment to be connected. I have used Geek Squad for years and have never had a disappointing experience. But Geek Squad is not a product so quality is dependent on your local Best Buy and who they hire and how they supervise. I am a Total Tech member so installation was free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly. Very professional. Very,very patient in explaining how to set up the tv and function of the controller.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Thank you Tammy & Gene

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gene and Tammy were awesome... super professional and friendly. Really good at the job.. will recommend them for wall mounting your TV. You don't want to take a chance DIY. Much more peace of mind for the small extra price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    City Employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to say that Jamar and his partner are incredibly helpful and got my 83 in LG OLED TV mount with out any issues. He then telling me to create and LG account to be able to downloading any updating for this new TV I bought. They took care of the mounting and set up the TV programs and the quality of the picture screen are flawless. I am in love with this T.V. I would recommended to any one.

    I would recommend this to a friend
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