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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38672 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 38,672 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing my TV and giving me a little training on operation of it.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Very Professional People-Geek Squad Has my Vote!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came out and put up 3 TV's for me. Great guys, very, very fast. Full set up, hooked up my apple TV's, RokuTV's and my cable boxes. Everything worked great. They did all 3 TV's in about an hour. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installed Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miguel was EVERYTHING I look for in setting up a tech product … he was on time, courteous, professional, and patient when asked questions. Knowing that other appointments existed, o never once felt rushed. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The second try was a charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first “installation and set up “ appointment was dismal and I was too livid to even write a bad review. Then I was informed I could get a “redo”. Clyde was fantastic! He set and synched everything up, explained what he was doing and taught me how to do things myself. I call him the redeemer and restored my faith in Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek squad gets an A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to use an existing mount i had at the house. They installed the Tzv over my fireplace with such professionalism i was delighted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. Very pleasant people. Looks great on my wall.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Install and Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable geek squad installer. Perfect install. The mount was installed very quickly. Explained everything about the tv. He programmed and tutored on the intricacies of the remote. Very clean-clean up. Very happy. Great install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Top Notch Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the service installation and his knowledge of the product I had purchased. He explained how I can get the best ways for me to get optimal use of the television I purchased. Thanks for a wonderful experience Rob.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man crew came out. They were friendly and knowledgeable. No problems with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek #1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good in the installation.Also they helped us learn about the new TV and sound system. The Geek Squad are the best in the business.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    God job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mount is perfect for my outdoor patio. The technician did a great job; on time, efficient and done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Very professional, competent, and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team arrived on time - early, actually. Installation was done quickly and well. Team explained some useful features on device, knowledgeably answered any questions i had, and would readily have stayed as long as required had i had more questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Love you Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big TV and Geek squad did a fantastic job mounting it on my wall. They are so professional and courteous. Explained me everything in detail and answers all my questions with patience. I highly recommend GeekSq for all installations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent install and set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose C had to replace the incorrect moount that was given to us by the sales person, who should have been more informed about which mount would work with the new set. Jose did a great job. Efficient, clean, informative, and set up the TV , which now works great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed 65" TV on the wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek team Eric & Nate provided outstanding service - re-designing the home theater - adding components as necessary. They professionally installed TV on the wall, hiding cables and most important setting up the many user interface options. They provided a heads-up on arrival time, left the site clean, reviewed user operation and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek squad made sure problem was solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hiram was extremely kind, helpful & patient. He came back to finish the job when Spectrum had not done something properly. Hiram came back as promised and made things work even though it disrupted his schedule. We cannot thank him enough. It would have been easy to just blame the problem on Spectrum and not finish the job (since he couldn't without cable working), which would have required us to call Best Buy again & start the whole process over. Hiram is a valuable asset to the company.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Looks wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrance was great and made sure we had what we needed to hang the tvs the best way possible. Very happy with his work and suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65”Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent, look picture and art work feature.. The size is perfect for our wall. The Geek squad slim wall Mount was absolutely perfect. The two guys were on time, experienced and effient. The whole process fro buying it at the store to enjoying the tv in our home was seamless! Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Reliable, relatable, recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, great team, great experience. I highly recommend Best Buy for tv installation. This is about the 8th time I have used Best Buy for home theater or plain tv hanging. They do a great job and stand behind their work!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad pkg for 1 yr. Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv mount / 75” tv wAs installed by Best Buy. I loved it. The salesman recommended we purchase the tec package because it was actually cheaper and saved us about $250 for things we were having them do and it’s good for 1 yr. It’s great! The guys came to put together my tv stand, installed the wire thing in my wall so you can’t see the wires, then installed the tv mount, mounted my 75” tv, connected everything up, got my cable working, gave me a quick lesson, took my Huge monster dinosaur big screen tv with them, They did everything from start to finish. When my husband got home from work he was able to relax. So convenient. We will do this all the time now. Highly recommend.

    I would recommend this to a friend