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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38648 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 38,648 reviews
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great job in no time!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did an awesome job. They were very knowledgeable, called ahead of time as requested, showed up on time, put on shoe covers without me asking, did a very quick a professional job, and cleaned up after the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen arrived as scheduled. When it was realized that the mounting devise was not what was intended, they retrieved the appropriate one and got it installed right away. Very professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Best Customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech is the best. The staff is always so pleasant to interact with. Very professional and always on time. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad Was Awesome !!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installers were Fabulous. Extremely Knowledgeable mounting and setting up the connections as well as explaining the Features.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad FTW again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a fantastic job mounting my 77in LG OLED TV. They were extremely friendly and professional and even helped move some other items in the way prior to installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came and mounted the TV and setup speakers with the receiver I had. However, they were unable to integrate the house speaker system into the receiver which was a let down. Other geek squad teams have been more knowledgeable. But otherwise, they did a great job in mounting the TV and setting up the sound system for the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers arrived per schedule. Very friendly and knowledgeable. TV mounted precisely and neatly. Basic functionality of TV and sound-bar (+ sub-woofer) explained. Process went quickly. They cleaned up thoroughly after installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set up and cleaned up and gone in under half an ho

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad guys arrived at my apartment building 15 minutes after they called. They scoped out the path they needed to take, brought in the TV and wall mount, marked the wall with blue painters tape to show where the mount needed to be and had the TV mounted with no cords showing in just a few minutes. This was a simple TV installation with no other equipment to be connected. I have used Geek Squad for years and have never had a disappointing experience. But Geek Squad is not a product so quality is dependent on your local Best Buy and who they hire and how they supervise. I am a Total Tech member so installation was free.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgable, Efficient, and considerate of my tim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called 24hrs ahead to confirm a smaller arrival window, and also called me as they wrapped up their previous install. They were knowledgable, efficient, and they we're good conversation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek #1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good in the installation.Also they helped us learn about the new TV and sound system. The Geek Squad are the best in the business.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Our Geek Squad Rep was excellent !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough good things about our Geek Squad technician. Very professional. Highly skilled in what he was doing. Friendly. Made sure we were completely satisfied with the work he performed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Very professional Geek Squad crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My crew came out and did a great job hooking up my 75” Samsung and all the wiring too. They were very respectful of my equipment and how I wanted it hooked up and operating! I always recommend the Geek Squad to hook up systems as they do a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    telivision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had a telivision this big great pictures on this tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, the technicians knew their job, explained everything

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Display setup Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV/Display setup Mounting Large very amazing purchase geek squad did amazing Job best Gift for the family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install, on time and very professional staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam and Jose were fantastic they did everything and stuck with me until perfect I love my geek squad and also my Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional set up. Can put on wall if you want. HIGHLY RECOMMEND!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team came and installed four Tvs for my Airbnb. Very professional and great service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Excellent TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took less than 1 hour to: Dismount old TV Adjust mounting bracket to handle new TV Mount new 65” Sony TV Configure and Setup new Sony TV and Connect to my DISH receiver Quality work completed in a very short time. True professionals.

    I would recommend this to a friend
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