Customer Ratings & Reviews

The agents did a great job. They were very professional and walked me through everything. Great job in suggestions and clean up.

The tech was very efficient and professional. Easily explained the use of the TV. Setup the remote and explained it functionality.

Very happy I made this purchase. They did it all when it comes to the set up. The installers were also very professional. I would recommend

I normally do all my installation of gadgets myself, but I recently had surgery and just wasn't up for it. I wasn't expecting much from the install guy, but wow, he was awesome! Not only did he make the mount strong enough that someone could hang off of it, but he also knew his way around the menus of the TV and soundbar so well that it was like lightning. He explained everything in detail and was just fantastic. He knew his stuff and was pleasant to work with. I could not be happier with the installation. The TV looks great, and the service was the best I have ever received from ANY Best Buy employee, period.

The agents came when they said they would, opened the box and set up the tv and made sure it coordinated with my surround system and dvd player and Apple TV and set up my connection with Netflix - all within about twenty minutes. Then they took away the parts of the packing material I had asked them to. Very smooth, efficient and done with smiles. Terrific

Awesome picture and sound. So easy to set up and use. Very happy we bought it.

never had a telivision this big great pictures on this tv

Agents installed new TV mount and then attached the new TV. Everything looks great.

The Geek Squad Agent was able to install it very quickly.. It Meets my expectations.. Highly professional and recommended..

Agents mounted tv, set up sound bar and speakers. They made sure I liked placement of tv, as well as everything was functioning correctly. Very pleased with the service.

For the money spent on install, we didn’t think it was worth what they did. They literally came, hung the tv and left and we’re out the door in maybe 10-15 mins. We were hoping they would help us run cords to all of our equipment, and make sure everything was up and running, but they stated “this was just a basic install”. They were friendly enough, and they wore protective foot covers which was appreciated to protect the floor. There’s not a “maybe” option where this survey asks if you’d recommend this geek squad service, so I’ll say no, but it would only depend on your capability. If you aren’t capable of hanging a tv, use them, but if you’re expecting more help than that, I’d say you’re better off doing it yourself, and will save a decent amount of money.

Absolutely love it!! The gentleman installing could not be nicer. Incredibly knowledgeable as well as thorough! Also, my cat doesn’t come out for anyone.. meanwhile she and him became best friends! That is a great tech!

The Geek Squad TV mounting insulation was top-notch. It was very professional, clean, and of excellent quality. I highly recommend it.

The agents mounted my TV with precision and swiftness. Very professional and knowledgeable. Made sure I was very happy before they left. Highly recommend.

Outstanding service great tech very professional Worth the service fee

This was my first time utilizing this service and it was worth every penny. The Agents were extremely professional and right on time. They did a fantastic job mounting and securing both of my televisions. In addition, they went out of their way to make sure my job was done that day even though one of the televisions had been damaged prior to the arrival at my home. They secured a replacement, put it on hold, went to pick it up, transported it back to my home, and had it installed that same afternoon. They made certain that everything was functioning properly and that I was satisfied before they departed.

Shane and his crew were amazing! My tv was mounted perfectly

The two installers called ahead of arrival, introduced themselves upon arrival and went right to work. Very personable and took extra care to make sure everything worked with explanations.

The picture is nice the agent mounted the TV on the wall for free with totaltec

I’m impressed with their expertise in setting up my AI LG 55” TV and the surround sound system. I’m now enjoying my newTV with its superb sound. My families, guests and friends surely will enjoy any TV shows, sports or blBkue-ray DVDs