Customer Ratings & Reviews

Agents did an excellent job hanging my television and hooking up all components necessary. They were very efficient and polite.

The agents that mounted the TV were excellent! They were very thorough with the entire project of installing the wall mount, installing the in-wall power kit, and mounting the tv. Both of the Geek Squad techs were extremely knowledgeable of what needed to be done. I would highly recommend this team!

The techs were outstanding. Perfect mounting and connections to surround system. Tech explained exactly what they were doing and took the time to explain the TV and receiver. Answered all my questions

Extremely professional subject matter experts. Your team paid attention to detail with ensuring it was the proper setup for my home. Thank you isn’t enough. So happy I invested in having professionals complete the installation. It was not an easy process.

We can not say enough about our experience with Michaeljuan -- he and his colleague were kind, professional and very patient. They installed two televisions for us and did an excellent job!

The agents were very professional. They came and quickly mounted and setup the TV. They cleaned up after themselves.

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

The 2 gentlemen that installed our new TV were EXCELLENT. Called ahead of time to let us know they were running a bit behind so we didn't wonder where they were. Came in & installed in a timely manner. Very knowledgeable & friendly. Made sure TV powered up & they even helped set it up to our WiFi.

The agents that came out to my house twice to help me mount my TV over my fireplace were fast, efficient and respectful of my home. That asked my input before drilling holes and asked if i was happy with alignment before solidifying placement. Great customer service- enough so i told my mom i only want them to come out to her house to install a TV over her fireplace. Thanks for having me get the a Total tech package Best Buy.

Installation was done in a fast and professional manner. Very pleased with their mounting and TV setup experience.

Scott from the Geek Squad was fantastic! He was installing two TVs for my 90 year-old parents and was very considerate of the noise and mess that was created. He even offered to help us move some furniture for them... very professional, considerate, and accomodating. Ask for Scott!

The Geek squad authorized installers came on time and did a great installation job. They hid the wires and the Sony 77 inch looks great, They had to bring the tv up to the second floor. They really knew what they were doing and cleaned up before leaving. Well worth the extra price of installation.

The agents were quick, efficient and easy to get along with. They did a great job installing the full motion TV apparatus. Polite and quick with the installation.

Geek Squad guy John came to our house and installed our new Toshiba 43" TV over our fireplace. He was extremely careful to not cause any damage; and took his time looking over the entire setup first to make sure he got it right on the first take. He was also very respectful of our home, making sure he wore booties so as not to track anything in our our carpet. He was also very pleasant to talk to, and informative about the product and what to expect. He sold me an extra Geek Squad contract in order to save me money overall... in other words, he made sure I got the best deal possible. Thanks John!

First I had third party installers came that was hired by Best Buy to install TV and Door camara and they had no idea what to do. Tv wasn’t centered so they came to fix it and couldn’t fix it. Finally third time I only asked for geek squad (had to wait lot longer because of pandemic) and they installed TV mount exactly the way it’s supposed to be installed. Door camara was also installed by geek squad since third party installers couldn’t do it. Happy with geek squad service. Please try not to hire third party. Thank You.

The service man sent to set up the tv was extremely efficient and knowledgeable. My only minor complaint was it really needed two people to set up the tv as i had to help him attach it to the wall. Regardless, I have no hesitation recommending the BestBuy servive to set up a tv.

Extremely professional and efficient, easy and not a pain

This review is specifically for Matt & Joseph who completed the mounting service. They were excellent! They took the time, measured, FIXED what the last Best Buy installer did 3 years ago & were beyond helpful!

The agent did a great job mounting and installing, providing great suggestions along the way.

The Best Buy squad that came into our home to install and mount our TV was great. They were professional and clean and picked everything up when done. They even hooked up our remote and showed us how to use everything. They were very professional and fast!