Customer Ratings & Reviews

The agents were great! The wall mount I previously bought to be installed did not work and the agents were wonderful as they had an extra correct mount with them that they were able to install effortlessly.

On time and installed quickly. Looks great over my fire place. No issues at this time.

These guys were SO FAST and kept the area very clean. They were a little early, so I told them I hadn’t finished moving things from in front of the wall in question. They said “no worries, we’ll help!” When they saw the area, they said no need to move things, they could work around it! That was nice! Hardly anything to “put back.” And they worked so fast, still taking time to offer different placements. They also suggested a little higher on the wall, so it was more comfortable watching from bed. I hadn’t even thought of that, and boy, were they right!!! They set up my new TV (I am technologically disadvantaged-read “OLD”) and made sure I understood all of the features of the remote. I really needed that, as I am new here, and never had Roku. THAT was really helpful!! I paid for white glove delivery, and they even cleaned up, took the old tv and all the packing materials away. That was great, since I am in a wheelchair. I will definetly have any future TVs installed with this same service. They knew so many tricks of the trade that I Never would have THOUGHT of, even if I was young and able-bodied!! This has been a great experience, and they were so nice, and I have such a GREAT outcome. I am so happy with the results!!!

Andres and his partner were on time, friendly, efficient and very thorough in the set up and install of our new TV. They walked me through how the remote worked and settings information. They also got our sound bar connected and operating with the new tv.

Great service from geek squad with mounting of 83” tv looks great was done in a timely and efficient manner very nice installers I appreciate their professionalism thx

The TV was mounted perfectly on the wall, with an add on IWPE Bundle, so the power to the TV and a Apple TV 4k mounted behind the TV is hidden in the wall. Using WiFi to run the TV and Apple TV 4k, there are no cables showing anywhere. At the bottom of the IWPE there is a detachable power cable that plugs into my power outlet mounted surge protector.

They came out in a few days..not weeks, like others, and got that big TV on the wall with a quickness. I liked that they went over a few options first,then...wham bam done! Programmed the remotes, set up all our channels, cleaned up and were gone! Didn't mess with wiring because we have a cabinet being made.

The agents came and set up my TV on the wall, I bought the TV and mount from Amazon but the mount did not reach the studs in my wall. I was able to buy a mount from them on the spot and return my amazon one. They did a great job measuring everything, like the distance from the wall to my sectional, and determining the right height and tilt.

The installers were patient and courteous and did a great job. They took the time to place TV where we wanted it and at a good height for our viewing pleasure. The were willing to answer all our questions. They were careful of our belongings while doing the install.

The Geek Squad team, Aaron and his coworker, arrived on time and did a very professional job installing our equipment. They listened to our needs and concerns about the equipment. They took good care of our existing furniture and did a meticulous job setting everything up and routing the cables.

The young men that came to mount our TV were very professional, thorough, quick and very pleasant. I wish that I could have used them to mount another TV while they were there, but I hadn't requested it.

The agents came out, on time, and reviewed with me what needed to be done. We had an open dialog discussing the best ways to handle my wants. Due to space limitations and mount limitations, during the install i was informed of those short comings and given a choice on how to proceed. My old tv was moved and remounted downstairs. The agents did a reasonably fast and quality install. Thankfully im a member and didnt have to pay for this service with my new tv. I am very happy with the end result and value that the agents provided. Highly recommend you allow best buy to deliver and install/mount your large TVs. It saved me much effort and time.

Three great installations by TotalTech. Patrick and Sayyid were top-notch. This was not an easy day for them. It involved three OLED TVs being mounted and three TVs being moved. It was a three-way install. I had an existing 77" OLED TV moved from over the fireplace to the main bedroom. The 65" OLED TV in the main bedroom had to be moved to the downstairs bedroom to replace an older Sony LED TV. The final piece was to install the new 83" OLED TV over the fireplace. Although it seemed like it was going to be a relatively simple process, it became very complex and time-consuming due to an older style mount I had downstairs. Patrick and Sayyid were so PATIENT and worked almost eight hours without a break to get everything set up properly. These two guys are my heroes. I love my TotalTech membership. .

The installers were excellent, helpful and professional !

The agents unpacked my tv and mount. The assembled everything and mounted the tv and cable guide quickly and efficiently. They set up the tv and told me how to get the most from it. They cleaned up everything. It was a great install. I couldn’t be happier

Very helpful an informative. Wonderful job and explained to my husband make sure he understood. Knowing he had stroke and sometimes has hard time with technology. They were great.

They did great work easy clean and very efficient.

Great work by the crew! I was very pleased. Very professional!

Excellent picture. Easy to use remote. Highly recommend.

The gueek squad rocks! TV installed as i wanted, no resistance, both instalkers went out of their way to explain everything including asking me my opinion on every step so could merge tv with my exising audio video equipment.