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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 38,685 reviews
  • Rated 5 out of 5 stars

    These guys know their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The technicians who handled the uninstallation and reinstallation of my TVs were exceptionally helpful, courteous, and professional. Their expertise was evident, and I felt fully confident that the installation was done correctly and securely. I highly recommend using Geek Squad for this service if you’re relocating—it's absolutely worth it."

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came and mounted the TV and setup speakers with the receiver I had. However, they were unable to integrate the house speaker system into the receiver which was a let down. Other geek squad teams have been more knowledgeable. But otherwise, they did a great job in mounting the TV and setting up the sound system for the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my 70 inch tv with the best buy mount that I purchased without any problems. they also made suggestions for the height of hanging, along with other mounting options based on their experience. they also connected the internet and made sure the channels were clear, and provided a tutorial for usage. James and his assistant were great, and provided a contact number if I had any issues or questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great and caring service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old tv and mount removed, new mount and tv installed, old tv carried to basement. What made this a really special experience was the time spent cheerfully and patiently making sure that my 82 year old mother understood how to use the remote for the tv and Apple TV. They stayed until she was proficient using the remotes!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was prompt and timely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, professionally done. I was completely surprised. Can't wait to see how it will show on Super Bowl Sunday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    large TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and efficient. Even the unexpected complications were addressed professionally and resolved. work area was left spotless. Excellent explanation of equipment operation and follow up instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was efficient and very nice to work with/helpful. They got the job done right & quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new TV was mounted perfectly and she fully set up and explained the operation and answered all of our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very careful installation, I am an 85-inch TV. The TV feels great on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Excellent Service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was here on time, friendly, very professional and super quick. He installed and set up everything perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad did an amazing job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick, they were knowledgeable, professional and clean up after!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great jobs setting up my new 55 in tv. Arrived on time very knowledgeable. He went over everything with me. Clean up everything. Everything done timely. It’s was worth me paying to have third done. This company was great. Great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad, Yeah!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very professional technicians installed my tv mount perfectly and then hung my 82” tv. They tested it and ensured all wiring was out of sight...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and Tidy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Once installed, set up was easy and they demonstrated the top features.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Jib well done on my installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great. Efficient and professional. They installed quickly and cleaned up after they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Great personality. Came ready to work. Was efficient and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t recommend our installer Nate and his assistant enough. They were polite, punctual, cleaned up as they went along, even using a vacuum as they were drilling to clean up dust. They even organized all of the cords and cables, including the ones connecting equipment that they were not installing, so the area was neater. They were very patient showing us the features of the tv and how to work the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great service! Masked and safely distanced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and hung our 65” tv! Very satisfied with the installation and highly recommend the Geek Squad services!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our Geek Squad tech was wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician was wonderful. He was right on time, made sure the TV was mounted exactly where we wanted it and walked us through everything we purchased. He helped us set up the Sonos app and made sure we understood how to work it. He was friendly and patient with our questions. After the job was done, he took all of the boxes with him and also made sure we were refunded for a few services we ended up not needing. I can't say enough good about our experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both technicians great. very knowledgeable and helpful, easy to understand, able to answer all my questions

    I would recommend this to a friend
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