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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 38,685 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Best Geek Squad experience ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack and his associate did an outstanding job of installing my new Sony X90K and mounting my Sony 900E. I wasn't sure if the mount I already had would work with the 900E but they made it work and it looks great. I buy a lot of TV's from Best Buy and will request Zack the next time I need installation. One of the best experiences I have had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They did a tremedous job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and set up everything.They are doing a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad menders did a great job. Call first to let me know they were on their way. Arrived on time. Instillation went smoothly. Connect the TV to my sound system. Set up the cable box remote and firestick remote. Gave very helpful advice. I highly recommend having the Geek Squad do the instillation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, professional service. Everything was perfect. Installers took all the time necessary to explain the features.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad lived up to my expectations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS person was very professional, on-time and had a very good knowledge of the product!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Dynamic Duo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a good team of installers. They put everything in place, set it all up, answered our questions and did so quickly and efficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad expertly installed my tv and swivel stand. They patiently helped me install my programs and showed me how to use the remote control. After going to the trouble of helping me order special chords and an extractor so that I could use my sound box, they said to call if I needed help hooking them up. Then they never answered my calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with the installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install did a great job. They had to troubleshoot a wall access issue (there was blocking in the wall where a medicine cabinet was installed on other side of wall). They worked through a few options and gave me updates along the way. TV looks great, they everything up and were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks are good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our new TV to the mount we had and attached the sound bar we had to the new TV. They arrived on time, they were efficient and they stayed until they were sure all the components worked together. They stayed until we were able to use all the remotes with all the parts of the system. Spectrum cable, Apple TV box, Samsung TV and Vizio sound bar. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad fixed the connection TV and Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians are very professional and good worker. They spend enough time to me until are sure that I understand what They do and what I have to do, Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is very worth the expense!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly professional installers AND they were not in a rush. I felt like the men who installed my T.V & Sound bar purchase were genuinely interested in making me understand how to initially operate my new system, and cared about installing with precision. Thanks Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were the best! Super knowledgeable, super courteous and really respected COVID protocol.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    GreatExperience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional, Listened to my needs, were fast and cleaned up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    They were great! They installed three tv’s for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv’s and mounted them on the wall. They showed me how to work my tv! They were very nice and knew exactly what to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my sound bass, no dangling wire . Simply

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed my TV did a great job, clean and super fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was professional. They arrived a little early to our house. They were in and out in just over an hour. They cleaned up after the installation and the work done was perfect! Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was very efficient and helpful. They helped me set up all my apps too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to BB and Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a remote A/V closet, with A/V equipment connected to the TV with HDMI extenders and CAT 6 cable. Our old TV lost the picture, or so we thought. We bought a new TV and Geek Squad installation but experienced the same issue. The Geek Squad rescheduled another installation visit with Michael, the "Double Agent" home theatre specialist. Meanwhile, I purchased new equipment, upgrading the extenders to 4k, ARC capable, and a new receiver, to try and cover all of the bases. It was determined that the A/V receiver video processor was the culprit. The local BB store, the local Geek Squad, and national Geek Squad help line team were professional and diligent to help me solve the problems with my system. So much so that I was worried that they might add additional charges to my install. They did not. They turned what could have been a very frustrating experience into a good one.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad was well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my frame,TV. I have a lot of wall art. It just fits right in! Geek squad guy was great. Answered my many questions, didn’t rush, and seemed to really care that I was able to understand how to use my new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product so far. nice picture and easy to operate

    I would recommend this to a friend
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