Customer Ratings & Reviews

The agent who mounted my TV did an excellent job very quickly and perfectly. He knew what he was doing and did it very well.

The agents were friendly and quick. Asked questions on where I wanted the TV. Mounted the TV sturdily to the wall. They took all the trash with them when they left. Great expierence.

the guys did a great job. very personable and professional. great attention to detail and pride in workmanship.

The installers made quick work of getting my 65 inch TV mounted at the desired elevated position on the wall. Connected my cable box, DVD, and ROKU and checked it out. Showed me some of the basics of the controller including how to get audio directed to the desired output device. They were respectful of the surroundings and left the place as neat as when they came. Oh yes, they came when they said they would which is much appreciated. Professionals!

The Geek Squad installers were great! They were extremely knowledgeable and very helpful. They showed me how to operate the new TV and sound bar and were sure everything was working properly before they left. I was amazed by their knowledge of the technical aspects of the TV.

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

The crew was polite, efficient and did a great job. They were very accommodating to our needs and did not rush the project

The agents explained the process and options. They removed my old TV, were very friendly, hooked up all my devices, and left my home as clean as when they arived. Well done.

The techs came on time, mounted my tv with speed and experience. They then set it up with my accounts showing me how and also showed me a few things on how to use the new features of my tv. Absolutely great service. Couldn't ask for more.

The men who installed my huge new TV over the fireplace did a fantastic job! They recommended equipment and components and were dead on with those recs. They were professional in demeaner and their labor. The TV was installed quickly and efficiently and looks great. They then walked me through set up for the TV and my personal Apple TV. The men also followed Covid protocols and were respectful of me and my new home. Very good experience.

Our new 65” TV was mounted in our media Room by the Geek Squad. Everything was done. As requested. The crew was friendly, knowledgeable, and professional.

Good quality, sounds great and the picture is crystal clear. Easy to install and the Alexa feature is so cool

I bought a 77" tv, and didn't have a buddy to help install. So Geek Squad to the rescue. I asked the installers to do the install "my way". the tv was to be wall mounted. Which they obliged. They were courteous, willing to do a custom install, ran the wires the way I asked, and speedy. They called ahead and brought all the necessary tools and parts. It was a great experience

The TV installation was flawless! The technician arrived on time, was professional, and clearly knew what he was doing. Everything was mounted securely and neatly, with no mess left behind. The cables were hidden perfectly, and the setup looks amazing. Highly recommend this service for a smooth, hassle-free experience.

My agent was so pleasant to work with. He knew exactly what he was doing. Installation was fast but ensured that everything was done correctly and in a professional manner. Didnt feel rushed when explaining the details of the TV and setup.

I'm delighted with my 65 inch Roku smart t.v, all channels look very clear, the colors for all programs are awesome, amazing & outstanding

The installation was exceptional and they knew all I needed to add apps and get everything going. They had experience in my subdivision and knew exactly what to do to add the mount for the TV

Lisa and Dylan (I think that was his name and so sorry if I’m getting it wrong) we’re fantastic! They were professional, courteous, very knowledgeable, efficient, and spent the time to ensure that we were satisfied with the install. And we are! They did a perfect job. Huge thanks!

I'm a My Best Buy Total member so this service was no added cost. I was a little skeptical I wouldn't be charged extra but I wasn't. The installer worked quickly, installed the tv mount, in-wall cable concealer, and my tv pretty quickly, without any mistakes.

Excellent service they installed my tv very fast. I always get excellent service from the geek squad.