Customer Ratings & Reviews

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

Do yourself a favor! Let the Geek Squad mount your tv. It saved us so much time, stress, headache etc etc. . I actually paid the yearly fee to keep them handy. They did a beautiful job installing an 85’ flat screen and running the wires behind the wall. Very pleased with the outcome. The team was clean, respectful, fast and took the time to explain new features and cool tricks to apps . Highly recommend.

The company they sent out was awesome. Super professional and easy to work with. Great guys did a fantastic job!

Excellent service they installed my tv very fast. I always get excellent service from the geek squad.

It was a real please having tech (Mark) in my home. He had the highest level of knowledge, professionalism, and coutesy.

The agents were friendly and quick. Asked questions on where I wanted the TV. Mounted the TV sturdily to the wall. They took all the trash with them when they left. Great expierence.

The TV installation was flawless! The technician arrived on time, was professional, and clearly knew what he was doing. Everything was mounted securely and neatly, with no mess left behind. The cables were hidden perfectly, and the setup looks amazing. Highly recommend this service for a smooth, hassle-free experience.

The two Geek Squad team members worked together to quickly remove our existing television and replace it with our new one. They used a level to be sure it was properly mounted, made sure that the new tv interfaced with our existing remote controls as well as our router.

Very knowledgeable, cleaned up when done , very satisfied, Friendly and answered all my questions

Thank you Megan and the Geek Squad! They were prompt, polite and respectful of our space and our family dynamic. Megan and her crew were very knowledgeable about our products and patient while walking us through a very clear and concise tutorial. They were very patient and even accommodating with our very curious toddler. We really appreciate your assistance and support.

Nick and Jessie did an awesome job. It was very apparent of their install knowledge and experience while doing the job. In the end my TV looks great hanging on the wall and works awesome. Thank you Nick, Jessie and Best Buy Geek Squad!

The service was great. Very pleasant people. Looks great on my wall.

The guys who mounted my TV were very knowledgeable and were very precise with measuring to make sure it looked balanced on the wall… they were also very nice and wanted to make sure I was happy with their work before they left.

Technician set up the TV quickly and it works as I like it.

They did a great job setting up tv and helping with all I needed. They made suggestion to as wasn’t happy with tv option.

Agent was the best! I believe his name was Tony..Installation was painless, added service for in-wall conceiver. great job! Recommend service 100%

Service was great my only compliant was that the price that was told to me me was way different after service was rendered.

Michael from the Geek Squad mounted my TV on a tricky wall with little or no damage. He went over instructions until I was certain I understood which remote I need for which operation. He cleaned up thoroughly when he was finished. He set up everything needed, but couldn't get my aged DVD player to connect to the TV. That was a disappointment but an understandable situation.

I'm delighted with my 65 inch Roku smart t.v, all channels look very clear, the colors for all programs are awesome, amazing & outstanding

I needed my TV mounted over the fireplace, as low as possible (just above the slim Soundbar on the mantal. The Geek Squad listened to my request and we're able to mount and connect it just as asked. They made sure it worked with the Soundbar and were willing to help reprogram my remotes if wanted. Finally, the Geek Squad / BB is one of the few services that keep you well informed regarding their arrival time. While this service was a bit pricey, it was worth every cent.