Customer Ratings & Reviews

Fast, efficient, competent, & friendly service from Michael & Brian.

Our Geek Squad service was great. We replaced an old 58" plasma TV with a new 75" QLED. The old TV was a tank, weighing over 140 lbs. The techs removed the old TV, hung a new mount and mounted the new TV and set up a new soundbar without issue. I highly recommend the Geek Squad service.

The men were very knowledgeable.That made it go easy on me because they new what and how to connect it. They were very nice gentlemen.

I was upgrading to a larger wall mounted TV so the mount was already up however the way the new TV was it would either be too high or too low. the place they could have used to move the mount had something in the wall blocking where the screw needed to go. They figured out a safe way to mount it in a good spot and waited for me to fill the hole and paint, after moving the mount for me. Great guys. thank you!

Guys were exceptional! Professional and courteous. TV up on wall in less than a hour. Cleaned up after and hauled away boxes for mounting bracket and 75 inch TV. Definitely recommend! Unfortunately, delivery and setup will not be part of the updated Total Tech package.

They are just great and I would highly recommend them to anyone who would like to get a big tv installed. Not only were they helpful with installation but were very nice with any open questions on tv and sound bar

My technicians were on time and efficient. They were friendly and informative. They set up my system with no stress, and it didn't take long. They answered all my questions.

The agents, Eric bower, were very professional, knowledgeable, and courteous. Excellent service.

The agents mounted and installed the tv, made all the necessary connections and ran it through its paces. They also picked up all styrofoam pieces, cardboard and other miscellaneous wrappers. They were fast and efficient. I think they assumed that I knew more than I actually knew, but they were very professional, courteous and knowledgeable.

Friendly, knowledgeable and quick service. I only trust geek squad for installation. They set up the tv we bought ready to go with the Roku, soundbar, and ps5.

Bought an LG C2. First one was out of box and made a popping sound when changing channels. Geek squad came out to replace tv but said it was cable box. Called cable company and swapped box but tv still popped. Reordered tv and had it installed. No popping but guessing on settings for best cable tv picture. Also, when watching baseball and golf, ball either disappeared got flashy for a moment. Very noticeable. Tried all motion settings to no avail. For a 120hz oled tv, it does not handle motion as well as 60hz LCD tvs. Geek squad saying its my cable service, never had motion problems before so i blame it on tv. I like tv for general sound and picture quality but dont understand motion issues when tracking a white ball. It also took 2 months to get tv that didnt pop when changing channels. Overall disappointed with Best Buy and LG product that was rated top tv for 2023. Would not buy this tv or anything from Best Buy in future.

These guys were great. Very prompt, cordial and listened to what/where we wanted the wall extension socket, tv wall mount placed and they worked through the obstacles. Completed whole project in less than 1 hr, including instructing us in using the product. Have used Geek Squad in our home, multiple times, in 2 different states w/ very satisfying results each time.

The agents moved a tv from my living room to bedroom and mounted on the wall. Installed a new larger tv in my living room, connected dvd player, soundbar and fios. They were very professional, respectful of my property, extremely knowledgeable and quick. They cleaned up what little debris there was.

The Greek squad personnel were exceedingly courteous, knowledgeable and extraordinarily professional.

The service was great and the installers were very professional and nice. I’m enjoying my TV being mounted.

the guys were very professional and friendly and they did it in no time!! Still works great and i have no issues. and you have peace of mind!!

The technician expertly mounted our new TV with the heavy and sturdy wall mount. He was very polite, focused and careful, instilling the necessary trust in us that our precious TV was safely attached to the wall via a swivel mount. He also checked that all the settings on the TV and the connections worked properly, nicely organized the cable mess and synchronized the remotes.

The agents mounted my wall bracket and connected the tv and switch device. Wiring is very neatly done

Very easy - they came in, installed the TV and set it up. They knew the device and what presets they recommend. Very easy, friendly, and efficient.

My installation team were great. They were fast, neat and professional. They answered all my questions, made suggestion and cleaned up all packaging.