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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 38,685 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was efficient and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grant was on time, polite, informative, and very careful around all my things in the tight space the TV needed to be mounted on the wall. He was efficient and answered all my questions. When he was done he ran through the settings with me. He cleaned up all the cardboard. The only way anyone would know he had been here was the old TV was replaced with a new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Superb installation -- done right, fast, and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic job done by polite professionals. In and out. They took the old TV that the new one replaced and ensured not only that it looked great, but that the job was cleaned up. This service was included as part of the best buy program and I was thrilled that it was at no additional cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Quick and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Installed quick, any problems fixed immediately and explanation of everything was easy to understand.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Install tv quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick install very professional very polite. cant beat that there insured

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dominick and his helper did an excellent job in mounting my new TV on the wall bracket. He tested the internet strength and recommended contacting Google Fiber for an upgrade. Best of all, Dominic was extremely patient in explaining the technology genres.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    It’s worth the price - very slick and elegant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to ge a wall mounted for our bedroom. Found this to be a perfect fit. We had a very old big box tv sitting on a stand. Getting a wall mounted TV cleared the space and it looks great on the wall. Being a total tech member, installation and haul away was included. Best Buy tech did an excellent job and made us happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    100" TV Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job. They were personable, careful, and thorough. They brought the TV to the basement, unboxed it, and mounted it without troubles.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    New TV mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount works great. Easy to use. Makes the TV viewing more versatile for different angles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to easily install a mount onto our wall and get our tv up. The beams weren't in an ideal location, but they were able to help figure out a suitable solution that would still look great in the room. 10/10 experience

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great install from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had Robert & Oliver out to mount my TVs. They actually did 3 total, and wound up coming back out to readjust the height a couple of weeks later (which was my fault). Very professional and made some great recommendations along the way, like buying wall rated HDMI cables to hide. They installed those on a return trip

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great Job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a wonderful job mounting our 55 inch TV. They were very thorough, precise and mounted our tv perfectly! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Setup Was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Professional and nice. I’d recommend. Not a fan of customer service on the phone. Promised me call backs twice and I never got a call. I had to follow up with them three times.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Tv Mounting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad members did a great job mounting my television, explained all aspects of my tv and were very professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Crew better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 2 bad TVs installed before this one. New crew installed it. Much better crew

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    TV Mount Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing new TV MOUNT. Installers great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On-time, friendly & very helpful. Perfect setup,?our TV looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my new TV and hauled away items I could not use any more. Agent was extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    As expected service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did quick and thorough work setting up my TV on order# 1125027352429.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wow what a pro job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast, professional and expert at mounting and seting everything up. I'm pretty tech savvy so I kept having to tell them i could run and set up my 7.2 sound system later! I just needed them for the TV delivery,mounting and setup cuz I cant lift any of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My GEEK SQUAD was so nice. They called ahead to let me know when they will arrive and were very prompt. Very knowledgeable, quick, clean and answered all my questions. Set up my Wall Mounted TV and my add-ons: antenna and DVD. Gave me a run through of operating my TV and DVD. Showed me features of SAMSUNG. One of the Squad lives in my city and was able to troubleshoot common problems.

    I would recommend this to a friend
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