Customer Ratings & Reviews

Geek Squad was fantastic! They connected it to the stand and got everything working on it and did it very quickly! The two that installed it were courteous and friendly. They took their time to answer our questions. Also told me to call back if I had any problems. I couldn't ask for better service! Best Buy is one of my favorite stores!

The setup team came early in the schedule, which was a plus. They expertly mounted the new TV. Then they connected the many cables to all associated devices with no problem. Since we have a new Harmony, we needed to buy the "Harmony Remote Programming" job in order to have it programmed. The team was vey courteous and patient with us as we needed to learn some new things about the new TV. Lastly, they cleaned up the packaging, etc. so it looked like they were never there.

The Geek Squad are the best part of purchasing from Best Buy. They are knowledgeable, professional, and courteous. They took down the old TV; set up the new TV; and hauled away the old one and all the boxes. I highly recommend them.

Would rather have it professionally done rather than call anyone else to do it

The agent was great very knowledgeable and friendly. Setup TV and sound system, and a couple of apps. He showed us how to use everything.

We utilized BB's service to wall mount a 65 inch TV in a small conference room at our business. The installers were prompt, notified me when they were on their way, and completely professional. They were very friendly and followed our directions well. The job was completed quickly and very well done. They took precautions to minimize dust and debris and then thoroughly cleaned up everything when they were done. We Highly Recommend using this BB service!

When the wall mount we had wouldn’t work with the new TV, the agents gave us recommendations for alternative mounts. We had to order the new mount so the agents had to come back to mount the TV. However they setup the TV and connected my devices to it on their first visit. I was very pleased with how the agents conducted themselves and their knowledge of the products.

I usually hang and wire high / low voltage myself, because i am picky. BB intallers were very professional, careful, courteous and quick. Very happy with the install.

The agents mounted two TVs and set up all the wires quickly and professionally.

Friendly courteous and knoklegeble what more can you expect.

The customer service was excellent, with clear and timely communication. I appreciated the effort and the ease of the installation process.

Thank The Lord God Almighty that people like this exist! These two guys came to my house with a big screen tv and set the whole thing up like I was royalty. Absolutely amazing!

I definitely recommend this, no matter how much you think installation is easy and you can do this yourself, those guys have gadgets and stuff to get the job done perfectly with NO DAMAGE and ONG they can hide all your wires and give you advices on how to take care of your device to last even longer , I love it

Having technicians who make adjustments to ensure customers are satisfied with placement of products is awesome. I greatly appreciate the respect of my home with technicians wearing shoe protectors, carefully carrying my products to avoid denting walls, and meticulously setting up all equipment. This is truly a white glove service.

The geek squad agent mounted and installed my Samsung 55” tv to the wall as well as connected everything to my Xfinity service. He was very helpful and explained step by step what he was doing until the end. He was exceptional and went over and beyond to help us feel comfortable by having patience and taking the time to explain and show us how to use our new tv.

We had the Geek Squad help us mount our tv to the wall. We were a little hesitant about the price but it was so worth it! They called when they were on their way, they got here when they said they would, and they were very professional with the installation. Very quality work. So glad we had them do this rather than try to do it ourselves!

The Geek Squad is fantastic! They are very professional and knowledgeable. They had my new TV up in no time and answered every question I had with all the patients that was needed.

Did great job in mounting the new TV and very professional in the job.

the Bobby was right on time, called ahead, did a great job with the installation and left everything in perfect order. He took time to explain the product to me answered all my questions and left the area clean and in order. Very satisfied with the service and professional attitude.

The young man that installed my new TV did a wonderful job. He was on time and kept me informed of his arrival time. He cleaned up all his mess and set up both remotes. I think he's wonderful and wish I could get him back to help me with the Samsung remote. I think Samsung gets F on ths remote for seniors. No light, too small, and harder for seniors to use.