Customer Ratings & Reviews

The two people that came to install the mount and the TV were incredible! One of them even put on shoe covers to keep the snow off the carpet. They even took the big boxes with them! Great service.

Outstanding service and work by the Plano Best Buy Geek Squad team. I can't thank them enough; they went above and beyond to ensure my parents' new TV was installed perfectly, and they understood how to operate it. Overall, a pleasant experience.

The GEEK installers were polite, courteous and efficient. They left no mess for me to dispose of upon departure.

I recommend this service--they were on time, professional, neat and expert, especially when they encountered some issues with internet connection. I will definitely use this service again!

They accomplished a tough installation with minimal hassle. They are great !!!

fantastic service - quickly went to work and completed a challenging installation very efficiently. Very complete with app installation also. Answered all questions. So courteous.

The agents mounted my tv and connected all the devices. They were polite, talkative with me, nice yo my dog, and super friendly. They stayed until ALL my questions were answered.Could not have asked for any better service!!

Very nice and professional, mounted the tv and even connected my Bose speaker!

The 2 guys that came to set up was very professional and friendly. They answered all my questions, and cleaned up the boxes , papers etc. yes would use them again for sure.

Excellent job, very professional… answered all questions and were done quickly

Geek Squad is very prompt and courteous. They did a great job. Your Call center is a mess though. I won't call them, I have gotten the manager's e-mail and now I get great service. You guys should fix the call center. It is the worst I've ever worked with.

The geek squad arrived on time and completed everything they were asked to do with professionalism. Answered all questions,removed old tv and cleaned up. Very happy with the results!

The agent was professional and got the job done - mounted tv to wall and connected with internet

Well done install, all my questions answered, done!

The tech guy did more than install our tv. The install was clean and efficient and all was programmed to work. Her even have is a brief tutorial on how to use the tv, know than the "quick" start. He even told is how we could save on teckie stuff that would have faced even more on the install.

The Geek Squad reps, Mike, Mark, and Luis all did an outstanding job recommending what would work best in my home. They delivered the items when they arrived and set to work doing an efficient install that is working like clockwork. I can not say enough about how great these guys have been.

I think this was money well spent! The squad was very courteous and very clean in everything they did. They assisted in choosing the correct location and then was very precise in cutting holes and attaching the mount. They made it possible for me to add another cable without having to remove the tv...something I greatly appreciated. They gave basic use information, but after they left I was disappointed they didn't go over how to use more functions of the tv (ie voice remote, adding apps)

Can’t say enough about our Geek Squad service!! Thorough, polite and measured everything to make sure our new TV was mounted perfectly. Even when taking a second look since something was off a little … went back and double checked the leveling (turns out our 1971 house isn’t exactly level … of course!!!)

The agents were knowledgeable, respectful, quick and efficient. Excellent service

They did a great job of installing my tv and made sure everything was working. In addition, they showed me how to use the remote.