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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 38,685 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Real Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy geek squad team who installed my TV were true professionals. They were personal and provided a great service experience. You can’t go wrong with their service and I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Timely and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and completed the installation very quickly. Answered my questions regarding the installation and how the TV was set up.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Basic TV Mounting (65 inch)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a window of time of then the Geek Squad would arrive. I was glad to get a call early in that window saying they would arrive soon. They arrived and were to work. They had to move the TV/mount from one wall to another and they did it with ease. Very knowledgeable and I'm happy with the result. Not my first time having Geek Squad come over to help mount a TV and I have recommended them to others.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    REAL Best Buy geeks are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second attempt. The first Geeks stole from me and did not mount properly. The two that came yesterday were STELLAR THEY COULD NOT HAVE BEEN BETTER..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Service - Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody ensured that the TV was setup and that the entire system was working before leaving. He also ensured that wiring was not visible when facing the television. Ensure that the soundbar and other devices were working with the television before leaving. Took time to give a brief tutorial of the remote control.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    My Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an excellent experience. The tech was timely, very friendly and courteous and well versed in his job. I had a unique mount as I was having it placed on a 45 degree ceiling slant and he had no troubles whatsoever. Very pleased!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad - Real Professional Install

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our new 65 inch Sony TV. They were very fast and professional. I really like tools they use to locate the studs, then set the screws. So glad I didn't try to do it myself. Plus, after we got some new furniture, we needed to move the TV about 10 inches. Thanks to being a Total Tech Support Member, it was a reasonable charge to get them back and move it. Once again a timely install and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is the best investment ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheek swab so professional came out and mounted my television in what felt like minutes they were very educational walk us through the entire process connected the sound bar gave us a demonstration wore mask and practice the necessary safety measures I felt completely honored to have Best Buy in my home and was completely satisfied with the service that I received thank you Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Absolute PROFESSIONALS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Mounting Service for TV’s (ours was 85”) is a “no brainer”. The guys showed up we’re exceptionally polite and professional! They came with everything the needed to mount the TV (tool wise - you have to provide the mount) and not only hung the TV and connected everything...but took the time to program our remotes and walk my wife and I through everything! These guys are PRO’S!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved their work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very courteous, helpful, clean and funny. They did an amazing job! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Greek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job fast and efficient!! Very professional guys!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job mounting our TV. Friendly & On Time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua was nice, patient, and prompt. He did a very nice & professional job mounting our new TV & TV mount to the wall. He measured twice, asked our opinion where we wanted it before completing the mounting. He cleaned up afterwards & hauled the old TV away. He set the smart TV up and taught us how to navigate on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an amazing job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was amazing. Punctual, professional and extremely precise with the tv and speaker installs. They went above and beyond making sure everything was set up correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 yrs ago I purchased a 75”TV from Best Buy and had Geek Squad deliver and replace the one I already had hanging on the wall. When I recently had to purchase a replacement, did’nt hesitate to have them do the same. I ended up buying 2 replacement TVs. They took down the old TVs, replaced HDMI and hung the New TVs. The guys were very knowledgeable and respectable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install Works great to hand tv on a wall

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a great jog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and mounting was great and did it in a timely manner. Was very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick / Smooth Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean and his partner did a professional, timely and owner friendly mounting, setup and tuning of the new big screen TV! Very cordial and answered all my questions in a manner that was easily understood.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Perfect Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly and perfectly mounted my new TV and connected my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional TV Mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad arrived as scheduled and completed the job in a timely and professional manner! Highly recommended them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 4 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Geek squad service in installing mount for TV and mounting the TV. Very professional!

    I would recommend this to a friend
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