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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 38,685 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dustin and his coworker were excellent. They installed my 85 inch Sony tv with ease, while making sure it was perfectly centered for the room. Dustin paid attention to all the small details and was very precise. I would recommend their services again. They even cleaned up the garbage and vacuumed the floor where they did the install. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting of Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came out.They where fast and professional.Excellent job done.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Conscientious install. Very knowledgeable about products. Everything set-up efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. Geek Squad did an efficient job of installing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional caring people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed the wall mount and my 85in TV, quickly and professionally. Even though the dang thing weighed about 100 lbs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad expertly installed new 55 in TV on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent (JOE), was pleasant, friendly,and went right to work. I only had to tell him what height I wanted the TV to be (he asked), He explained what he was doing. He had to cut through 2 layers of sheet rock which wasn't expected, but he got the job done. He explained the new remote and how to get to my VCR/DVD combo, and Netflix. Overall, he is an excellent agent/worker for Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that mounted our TV was very professional and knowledgeable about the product. They were mindful of how they handled our TV which i truly appreciated. It's so thin and fragile.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Super Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up and connected our TV to all the cables in record time. They were friendly and courteous. And very mindful to wear covers over their shoes. And they took the old TV and box!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad delivered and mounted my TV on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was pleasant and professional, arrived on time, and quickly mounted the TV as requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and respectful, did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a wall mount for our 65" TV and we also purchased the option to have it installed. The two people who came out to do the install were very professional, clearly knew what they were doing, and were very respectful, asking for permission before moving any furniture, etc. They did an excellent job, put the TV exactly where we wanted it on the wall, and showed me details of how to use the mount (moving the TV out to get behind it, changing the viewing angle if needed, etc.)

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Wonderful install&mount experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had great experience with the install&mount service. The tech was very professional and nice to help us, not only the install&mount, also taught us how to use/maintain the projectors. I want to recommend to try the Geek Squad service, which I always had great experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guys, poor implementation of installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the crew arrived on time the first install but having to replace the first TV for another on due to manufacture issues I needed another install day. Second time around the came late and actually cause damage to one of my home theater speakers that wasn’t even part of the install, and scratched the TV they were taking back. I did get reimbursed for the damage caused to my property by the insurance company but not without going through hurdles.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. It was a quick install of my tv on my wall

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed the large tv very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient- brought with them everything needed - checked the wall out to make certain they used the correct bracket. Mine was not suitable for the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They installed my mount for my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quick installation great job. Will be using them again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is super!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The superior installation team explained every step taken. Job completed promptly and everything functional when finished.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Install Team - Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again the Geek Squad installation team did an outstanding job of installing our Sony 75 inch TV above the fireplace. We have used the Best Buy Geek Squad TV installation team previously with excellent results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable Best Buy agent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not home when the agent connected the new tv, but my husband was. Unfortunately, my husband did not know all the necessary information for connection, so the agent came back a second time to get the needed information for setup. The agent was excellent and very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV is up and looing good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the installer were not real familiar with my old sound system they did manage to get it connected and working. The TV was installed right where I wanted it and everything connected and works and they never even made a mess to cleanup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup & Mounting, 56” to 90"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery went smoothly. The techs kept me updated when they would arrive. They were very knowledgeable and courteous.

    I would recommend this to a friend
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