Customer Ratings & Reviews

very courteous, friendly and professional..hope these guys come back if I have any other problems..

The agents did a perfect job mounting my TV! They were professional, clean and quick. So sorry my free installation has ended, but will have Best Buy install any items in the future.

The crew, two guys, were great and very professional. I'm happy I used them to install my new TV. They were able to reuse my old mount and got the centering of the new unit perfect.

Bram Wilens did an absolutely outstanding job of mounting my TV. Not only that, he spent a lot of time showing me features of the TV and showing me how to operate the remote. I highly recommend him and The Geek Squad.

The Geek squad staff was very friendly, efficient and cleaned up everything afterwards. Really great to work with!

Up and running in less than half an hour. Great job , no mess left behind.

The geek squad hooked up my tv and wall mount so quickly. and it looks beautiful

The agents did a great job mounting my tv and taking away my old tv and cardboard box. I would’ve given 5 stars but the day before my appointment on July 8, it was suddenly canceled and took me 3 weeks to get another appointment.

The Geek Sqad did a terrific job getting the TV mounted properly, hooked up to our satellite dish quickly, and no problems getting it to work properly with audio receiver.

Jim was great! However the rest of my experience with Best Buy was terrible - both in store and phone. Quite possibly the worst customer experience ever. People gave me misinformation - repeatedly; people repeatedly lied when telling me I would be called back; one in store person was shockingly rude...and this is upon my first meeting him and giving him background (which he requested)...I didn't know him, had no experience with him, was simply telling him what had happened and he was grossly unprofessional; it took from my orginal PAID order on Jan 1, until Feb. 2 to get my TV installed...after two no-notice cancellations. Beyond terrible.

The installer got there early and was not only professional, but friendly as well. He explained everything he was doing, asked if I needed anything else before he left, and made sure that I was happy with the job. In the end, he also stopped me from cleaning up and said that was his job. He then proceeded to clean up everything in the area.

I’ve been using the Geek Squad for years. They are very knowledgeable, professional and courteous. I highly recommend them for all your TV and theatre installations and repairs.

Excellent job. The installers were very professional. I was informed of the arrival time and they showed up as stated. Everything went well and they did not leave until I was fully happy. Took the time to show me how to operate the entire system.

TV mounting was done so well. Excellent service. I am very happy.

The folks that come to deliver, setup and/or remove equipment are knowledgeable, courteous, and patient with non techie recipients. Great work! Thank You!

As always, very professional. Took care in finding the best secure place on my wall to hang TV. Gave instructions on how to adjust the TV. They were pleasant and friendly and arrived on time.

My Frame TV was mounted quickly and efficiently and the walk-thru lesson on how to use was very helpful! Excellent, friendly technicians who kept me informed prior to and during appt.

Great crew that came out and setup my S95C. They were quick and friendly. Helped me with my remotes. They called ahead and showed up earlier than scheduled. Very nice!

Great picture, many features, easy to maneuver around

I bought a TV for my almost 80 year old mother and the person who did the set up could not have been nicer or more helpful. He was patient with her and taught her how to use the tv (it was a smart tv). He also set it up so she could have access other networks. I was so appreciative for the service she received. Thank you for taking care of my mom!!