Customer Ratings & Reviews

The agents were very knowledgeable and nice and helpful. We loved having them here. They even suggested some improvements we hadn’t considered and completed those for us. So they went above and beyond.

Very professional and did a great job mounting our TV and sound bar.

Amazing customer service! Both techs put us at ease when our wall was difficult to work with. They were both so helpful and kind and took time to explain in detail any questions I had. They were incredibly personable and that was extremely important to me. They made my tv look amazing and perfect. So happy about the look, but even more happy about their service. If I could I would repeatedly request just these two techs every time.

Best Buy & Geek Squad always get my TVs mounted correctly in my house. They always explain to me what they doing and why and they make sure everything works and they clean up.

The technician installed the TV on a wall mount and did an excellent job.

Great buy, great picture , sound and clarity. Great plan

The gentleman who came to mount my TV we're excellent, fast and knowledgeable. Definitely worth the money!

The first time it was installed was wrong, they have to come to fix it, otherwise was in danger of falling. The second time the installer knew what he was doing

Jonathan was very professional and nice. He talked over with me what he was going to to. We decided together where the TV should be placed. He spent time showing me different features the TV offered. He's a nice guy!!

The installers were extremely professional, courteous, careful, detailed, and did a phenomenal job

For context - Our purchase was a new TV, 2 TV mounts, move and mount an existing TV and, mount and install the new TV. In a nutshell, the service, set-up and installation was excellent! Our Geek Squad tech - Brandon, was thorough, pleasant and definitely knew what he was doing. For the price, we received all that could possibly have been expected. I highly recommend!

I loved the TV mount but I especially loved the 2 guys who installed it. They were on time, extremely fast and VERY helpful with other questions.

The 2 gentlemen who installed my wall mounted TV were terrific. They were respectful of my flooring, concerned that the TV was mounted in just the right spot, helped with the programing and cleaned up all the trash that was from the box (they took everything out to the trash/recycle).

I think the geek squad was great. They were knowledgeable and knew what they were doing. They made sure everything with in there perview was done right and explained the answers I needed.

Very efficient, knowledgeable, and friendly. Knew exactly what to do!

Did likes i wanted mounted centered cleaned up afterwards very professional

The Geek Squad did a really great job on the installation of the wall mount and tv. They connected all of my devices to the tv. They did a test run to make sure all of my devices worked. Marco was very helpful in instructing me on how to use the remote to operate the tv and connected devices.

BestBuy contracted our installation service to a third party so installation could occur a week sooner than their installers. Thus while under the BestBuy umbrella this was not a direct Geek Squad service. The third party installers were great and the installation went flawlessly. Very happy with the service and getting things installed within a week of purchase.

The only reason that I did not give it 5 stars is because Best Buy had two different installation appointments for the same day. That was a waste! One crew could have mounted both TVs during the same visit. However, both crews were very professional and proficient in what they do. You could not ask for better service!

When the Erika and the other technician came the second time with the appropriate equipment they were able to promptly efficiently and professional complete the job!! They did great and explained everything as they went along!