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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 38,685 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great awsome. Professional quick. In and out. They know what they are doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV flush mount was offered to me at the last minute to make this 65 inch TV hang the best way to showcase the picture, the TV and the 3/16 of an inch TV thickness . Everyone comments on the viewing presentation and I am happy that the Geek Squad made the suggestion.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were highly qualified and friendly. And very quick, but thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and installed the wall mount and tv on time and were very professional. I'm very happy with the results, the service is worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    LG TV 43" Mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job getting the new TV mount into place, mounting the TV and setting everything up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    DIY wall mount no Geek needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad didn't keep their appointments but we were able to pick this TV and wall mount at the store to install this ourselves. Clear instructions and there was no missing parts. Well made and the movement functions made it easy to install.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install over fireplace went smooth!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, Thomas and Dan, were great! They were knowledgeable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job mounting my 65 inch TV. They were very professional and courteous. They made me feel very at ease due their professionalism. They mounted my tv exactly where I wanted it without any issues. I would definitely recommend using their services.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Al I can say is Awesome. The team was very professional and very knowledgeable of the work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad brought our new TV and installed it which was a wall mount. They were very knowledgeable and did a fantastic job. This is absolutely the way to go. They were in an out in a short time. They showed me the different aspects of the TV and how to operate it. Their service has us sold - way to go Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad for installations. That being said...I have the total tech support which has significantly raised its prices over the last few months without warning. It used to be $49 for an install of TV mount and now it's almost $200. Not so sure if I'd renew because the tech support is not good.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great job was done to install my TV mount. The service was great and they did a fantastic job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two appointments, which is a little unnecessary. They were to remove the TVs from one residence and reinstall in a new house. Rather than just follow the TVs to the new house, another crew was scheduled for the install. Regardless, they did a terrific job on the installations and everything looked and worked great.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for sharing your experience with us. Moving into a new home always takes some coordination, so I can understand that having just one team to do the work may have made things easier. Logistically, that's not always possible, and it is good to know things ultimately worked out as expected. We appreciate you choosing Best Buy, and congratulations on the new home!

  • Rated 5 out of 5 stars

    Awesome installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted and connected our tv. He then went over the use of the remote. The agent was very friendly and efficient. He deserves the best rating possible

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used TV stands and didn't know what to expect when I scheduled a wall installation for a new 75 inch Sony. The Geek guys were really great to explain their process, ask for my preferences for placement of equipment, and very precise measuring for exactly centered parts. They explained how to use everything including a Harmony remote which allows me to keep all the equipment in a cabinet out of sight.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad is A+++, must experience to know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was excellent. The team that came to our house was very good at their job. They were very respect of our space and the hygiene they took their shoes off they were very knowledgeable and did swiftly did everything. They further made sure that all our questions we answered and offered lots of help and advice. The whole experience was so good

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly and knowledgeable! Geek Squad was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and correct install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that came to install the TV were very thorough, friendly, and knowledgeable about the mounting of our TV. They were cautious, protective of our TV. I would recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job, just a little late getting to the house, but did a perfect job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped install and put the TV with no problem. They did have charges for miving the old Tv to the other room. But other than that it was great.

    I would recommend this to a friend
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