Customer Ratings & Reviews

I was impressed by the knowledge and efficiency in mounting my TVs. Good to my pup too

The techs were neat and organized they did an outstanding job installing this TV

Great job. On time and installation was completed in a clean and professional manner, insuring proper mounting to stabilize TV. Completely justifies buying Total Tech membership, which covers the cost of the installation and gets you so many more benefits.

Made the mistake of getting installation during the holiday season. Best Buy hires a third party company during the busy season. Very unreliable. Never received a call saying they weren’t coming. Only a call at the end of the day asking to reschedule. When they finally came they were okay and hung my tv efficiently. Next time I will wait for the actual Geek Squad. Should have been told up front that it wasn’t going to be them, instead a third party.

Andrew was great! He was very pleasant and helpful. He made sure all our questions were answered and we felt comfortable with everything.

I recently purchased a TV mount, and I must say, I am extremely satisfied with my purchase. This product has exceeded all my expectations and has proven to be an excellent addition to my entertainment setup.

They are so quick and 2 people makes mounting tvs even faster. My first tv came cracked. They went to the store picked up a new one for me within 45 mins. Very good customer service

Both guys were very professional. They mounted two TVs very quickly.

It was great to be able to have Geek Squad reinstall my TV after I moved to Florida. Technician was pleasant, knowledgeable, and neat. I’m very pleased with his work, and with BestBuy!

The two technicians who came to my house were incredibly professional and helpful. They took proper precaution when mounting my TV and cleaned up afterward. They also gave some advice on my sound system and were easy to talk to. Very happy with using this service for such a big purchase. Would hire again.

The Geek Squad Gentlemen have always exhibited professionalism, as well as warm, and sincere kindness. I've personally purchased several TV via BestBuy. I recently returned one of them. The representatives were more than gracious, as they sincerely listened to everyword I spoke. Greatful for the respect!! Maggie K Valentine

I had their names written down and I cannot remember but I hope they are acknowledged for their excellent service. Not only were they quick and professional, they went above and beyond in setting up everything and educating me. They made sure I understood everything thoroughly before leaving. 100 stars if I could, best two geek squad members ever.

The Geeks where great. They called before they left the store, got here in a timely manner. they did their job and clean up their mess. Walked me through the setup. Great job

Agents are very efficient, clean, polite and respectful.

Save yourself all the stress of installing a Large TV!!! Excellent job and very efficent!!

The Best Buy team did an excellent job of mounting my TV. This was the 3rd attempt to mount, and the team was consistent from previous visit which was a huge help

Great service. Techs were professional, courteous and quick. Did an excellent Job. Nathan communicated the process well and completed the job in a timely manner.

The gentleman, Sade, that installed the TV on the wall was terrific. He was very knowledgeable and did a great job. So good, in fact, I got a second TV and wall mounting bracket, and asked for only him to do the installation, I would wait just for him.

This was one of the worst experiences i have ever had as a constumer. I worked away from home and my wife was there for the installation, 1 tech showed up and mounted my tv. It was a 65 inch. During the proscess he damaged the corner or the tv, we didnt notice until trying to change position months later. They sent the same tech out to look at it, he saw it before it was ever removed from the mount, and acknowledged the damage that looked like it was caused by a thumb from lifting the tv. He denied he mounted it alone, and the store claimed that was their policy to have 2 techs to mount tv's that large. The only thing they offered me was to refund and cancel my geek squad warranty. It is now 4 years later and that damage has ruined the tv to the point it cannot operate. I spent over $1k on a 4k smart tv that didnt last 4 years because of their horrendous services and lack of reciprocation.

Brian and John arrived on time and got right to work. They measured, drilled, leveled and installed the mounting bracket to the wall. After affixing the TV, they even thought to stuff some of the cordage into the back of the bracket to minimize cord visibility. Very professional! Highly recommend the Geek Squad!