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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 38,685 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This task would have been very difficult for me. A geek squad team came and knocked it out in minimum time. I wish the initial appointment window was more precise. But I'm very satisfied with the install and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charlie mounted our TV on the wall. He was the BEST! Charlie was helpful, friendly and professional. We will always ask for Charlie!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Very professional installation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was smooth and well done and the agent was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 members of the Geek Squad that came to mount my tv to the wall were nothing short of great! They were very quick, knowledgeable and professional. They provided me with good suggestions and answered all of my questions. They were also very pleasant to have in my home. Thank you for a job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    jbm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad personnel did an excellent job removing my old TV from my wall and transferring my wall bracket to my new TV and mounting it on the wall. They also set up the new TV with my Fire Stick and got everything in running order.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installation of our new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were awesome! They quickly mounted and connected our new tv. They took time to answer all our questions and helped us understand all it's workings! I would recommend them to anyone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were careful, knowledgeable and worked quickly. They even made some recommended changes to the basic TV settings to ensure better picture quality, were great at explaining the various settings on the TV (no operator's manual was included) and did their work in a professional but friendly fashion

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great experience!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgeable and professional. They did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time, took their time doing the install correctly, and setup all my services. We tipped the guys and fed them bacon that my wife was cooking. We'd highly recommend the Geek Squad install for large tv's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted to the wall, connect the devices - in a professional and careful way.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most professional and knowledgeable installers that I have ever had. They worked efficiently and were extremely good. Cleaned up the entire area. James and Rob should be recognized for going beyond a normal service call. They recommend a better bracket and were meticulous in measuring and installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad were great and worked quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and did a great job making sure everything was working correctly and that I unstood how everything worked before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent and quick. Professional set up

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and insured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad insures their work for a year, so don't mount stuff on your own. Is it pricey? Well, kinda. I'm having them mount a new, larger TV where they mounted my previous unit was. Would it be easy for me to lift off my current unit and mount the new one? Probably, but it wouldn't be insured if I did so and something bad happens because I overlooked something. Also, if you're a homeowner, what looks better if a claim is made?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to make this clear. The installation crew was great. The scheduling for the install was a nightmare. The night before installation we were given a time window of 2:00 to 4:00 pm. The morning of installation we were able to track the TV and the crew. ETA was 2:15. At 9:20am we received a text that our crew would be here at 9:50am. This was now a big problem for our morning schedule. The crew knocked at the door at 9:50am. They were embarrassed that they were there once they saw my information. Very stressful.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and presentable. These guys know their stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was so quick, knowledgeable, and efficient. He was very friendly and accommodating. He was able to utilize the existing wall mount and the entire delivery, installation and recycling process took less then a half hour.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good, efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived early without a call. Installation was quick and efficient. I'm not sure if they set up the Direct TV box correctly, but we manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install of ROKU 55 Pro Series TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a 74-year-old senior who can't do the things I use to do. The Geek Squad tech who delivered the TV and set it up was great. He knew his stuff. Was friendly and answered all my questions. He showed me how to use some of the new technology, so I feel confident using my new TV. He also did a great job cleaning up the boxes. I have never been disappointed in the service from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys, do a great job, fast clean and always have the working answer.

    I would recommend this to a friend
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